客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理(CRM)软件、旅程映射工具和解析平台等工具,帮助您跟踪客户互动并衡量策略的有效性。

University of California, Irvine
您将获得的技能: 销售开发, 数据安全, 用户关系管理, 利益相关者的参与, 数据管理, 自动化, 基于云的集成, 营销自动化, 客户沟通管理, 客户关系管理 (CRM) 软件, 销售支持, 业务报告, Salesforce, 用户账户, 销售管道, 安全管理, 客户成功管理, 客户参与, 账户管理, 营销管理
初级 · 课程 · 1-4 周

您将获得的技能: CrewAI, Prompt Engineering, Anthropic Claude, Email Automation, Generative AI, ChatGPT, AI Orchestration, AI Workflows, AI Enablement, Responsible AI, AI Product Strategy, Agentic Workflows, Automation, Workflow Management, Report Writing, Productivity, Innovation, Operational Efficiency, Performance Reporting, Customer Support
中级 · 专项课程 · 1-3 个月

IBM
您将获得的技能: 数字化转型, 数据科学, 数据驱动的决策制定, 机器学习, 数据分析, 大数据, 云计算, 数据挖掘, 人工智能, 数据扫盲, 深度学习
初级 · 课程 · 1-4 周

Board Infinity
您将获得的技能: Customer Analysis, Campaign Management, Digital Advertising
初级 · 课程 · 1-4 周

University of Colorado Boulder
您将获得的技能: 简明扼要, 业务沟通, 叙事, 演讲, 商务写作, 同行评审, 平面和视觉设计, 校对, 语言交流技能, 平面设计, 组织技能, 设计师, 项目设计, 公开演讲, 图形和视觉设计软件, 商务信函, 写作, 写作与编辑, 布局设计, 视觉设计
初级 · 专项课程 · 3-6 个月

Vanderbilt University
您将获得的技能: Prompt Engineering, ChatGPT, Prompt Patterns, Ideation, Verification And Validation, Succession Planning, LLM Application, Productivity, OpenAI, Business Writing, Responsible AI, Generative AI, AI Enablement, Leadership, Meeting Facilitation, Organizational Leadership, Leadership and Management, Creativity, Problem Solving, Risk Management
初级 · 专项课程 · 1-3 个月
您将获得的技能: Overcoming Objections, Closing (Sales), Sales, Marketing Psychology, Regional Sales, Sales Process, Consumer Behaviour, Upselling, Customer Relationship Management, Sales Presentation, Customer Analysis, Negotiation, Price Negotiation, Contract Negotiation, Virtual Teams, Customer Retention, Cross-Channel Marketing, Account Management, Personalized Service, Customer Relationship Building
初级 · 课程 · 1-4 周

您将获得的技能: Google Sheets, Data Visualization, User Feedback, Customer experience improvement, Customer Insights, Customer Analysis, Customer Service, Google Workspace, Trend Analysis, Performance Analysis, Analysis
中级 · 指导项目 · 不超过 2 小时

CertNexus
您将获得的技能: Customer experience improvement, Data Strategy, Data Modeling, Marketing Analytics, Customer Insights, Business Analytics, Business Intelligence, Marketing Strategies, Data Science, Operational Efficiency, Marketing, Data Ethics, Analytics, Customer Service, Big Data, Descriptive Analytics, Business Strategy, Data Collection, Predictive Analytics, Governance
混合 · 课程 · 1-4 周

Vanderbilt University
您将获得的技能: Prompt Engineering, ChatGPT, Prompt Patterns, LLM Application, Productivity, OpenAI, Creative Problem-Solving, Generative AI, Expense Reports, AI Enablement, AI Personalization, Image Analysis, Artificial Intelligence, Innovation, Brainstorming, Large Language Modeling, Game Design, Expense Management, Organizational Skills, Computer Vision
初级 · 专项课程 · 1-3 个月

您将获得的技能: 沟通, 积压工作, 团队建设, 软件开发生命周期, 冲刺回顾, 敏捷项目管理, 计算机硬件, 用户故事, 冲刺计划, Devops, 软件设计, 信息技术, 软件架构, 软件开发方法, Scrum(软件开发), Kanban 原则, 管理团队, 敏捷软件开发, Agile 方法论, 风险管理
初级 · 专业证书 · 3-6 个月

Universidad Nacional Autónoma de México
您将获得的技能: Insurance, Financial Planning, Wealth Management, Budgeting, Financial Management, Finance, Budget Management, Risk Management, Cash Management, Asset Management, Credit Risk, Loans, Investments, Expense Management, Consumer Behaviour
混合 · 课程 · 1-3 个月