客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理(CRM)软件、旅程映射工具和解析平台等工具,帮助您跟踪客户互动并衡量策略的有效性。

Google Cloud
您将获得的技能: Cloud Infrastructure, Identity and Access Management, Google Cloud Platform, Prompt Engineering, Application Deployment, Cloud Storage, Kubernetes, Infrastructure As A Service (IaaS), Containerization, Cloud Deployment, Cloud Computing, CI/CD, Cloud-Native Computing, Terraform, Cloud Applications, Cloud Computing Architecture, Cloud Security, Cloud Services, Load Balancing, Service Level Agreement
中级 · 专项课程 · 3-6 个月

SAP
您将获得的技能: 数字化转型, 解决方案交付, 协商方法, 产品战略, 客户分析, 项目实施, 关系管理, 建立关系, 业务咨询, 项目管理, 业务转型, 系统思考, 咨询, 瀑布法, 商业研究, Agile 方法论, 设计思维, 技术咨询, 公司名称, 建立融洽关系
初级 · 课程 · 1-3 个月

您将获得的技能: Market Research, Market Analysis, Marketing, Research Methodologies, Research, Research Design, Quantitative Research, Consumer Behaviour, Market Trend, Surveys, Customer Analysis, Qualitative Research, Forecasting, Price Negotiation, Analysis, Product Testing, Data Collection, Sampling (Statistics)
混合 · 课程 · 1-4 周

Vanderbilt University
您将获得的技能: Prompt Engineering, ChatGPT, Prompt Patterns, LLM Application, Productivity, OpenAI, Creative Problem-Solving, Generative AI, Expense Reports, AI Enablement, AI Personalization, Image Analysis, Artificial Intelligence, Innovation, Brainstorming, Large Language Modeling, Game Design, Expense Management, Organizational Skills, Computer Vision
初级 · 专项课程 · 1-3 个月

University of California, Davis
您将获得的技能: Content Marketing, Persona Development, Target Audience, Content Strategy, Smart Goals, Content Development and Management, Social Media Content, Digital Content, Digital Media Strategy, Strategic Marketing, Marketing Channel, Customer Insights, Social Media Strategy, Social Media Campaigns, Marketing, Customer Engagement
中级 · 课程 · 1-4 周
University of Illinois Urbana-Champaign
您将获得的技能: 网络分析, 电子邮件营销, 客户体验战略(CX), 商业分析, 数据叙事, 营销分析, 战略传播, 内容营销, 营销活动经理, 搜索引擎营销, 数字化营销, 营销, 数据分析, 数字媒体战略, 案例研究, 关键词研究, 数据可视化, 分析, 营销传播, 营销管理
初级 · 专项课程 · 3-6 个月

您将获得的技能: Site Reliability Engineering, Kubernetes, Application Performance Management, Google Cloud Platform, Cloud Infrastructure, System Monitoring, Prompt Engineering, Application Deployment, Identity and Access Management, Cloud Deployment, CI/CD, Containerization, Cloud Storage, Cloud Security, Cloud Services, Cloud Management, Service Level Agreement, Safety Culture, Network Monitoring, Culture Transformation
初级 · 专业证书 · 3-6 个月

您将获得的技能: Consultative Selling, Communication, Consumer Behaviour, Trustworthiness, Marketing Psychology, Solution Selling, Sales Presentation, Persuasive Communication, Sales, Sales Strategy, Needs Assessment, Customer Relationship Building, Rapport Building, Influencing, Customer Insights, Storytelling, Empathy, Target Audience, Cultural Sensitivity
中级 · 课程 · 1-4 周

LearnQuest
您将获得的技能: Account Management, Consultative Selling, Selling Techniques, Business Risk Management, Upselling, Business Metrics, Business Communication, Overcoming Objections, Sales Process, Solution Selling, Business Transformation, Virtual Teams, Customer Engagement, Strategic Thinking, Stakeholder Engagement, Innovation, Strategic Communication, Stakeholder Analysis, Value Propositions, Business Analytics
初级 · 专项课程 · 1-3 个月

University of Virginia
您将获得的技能: 数字化转型, 网络分析, 营销策略, 竞争分析, 企业战略, 营销分析, 数据驱动的决策制定, 机器学习算法, 数字化营销, AI 赋能, 案例研究, 人工智能, 客户参与, 营销, 改善客户体验
初级 · 课程 · 1-4 周
University of Virginia
您将获得的技能: 产品测试, 持续交付, 商业分析, 团队建设, 同行评审, 客户分析, 团队绩效管理, 冲刺计划, 可用性测试, 产品开发, 角色开发, 团队管理, 敏捷产品开发, Agile 方法论, 敏捷项目管理, 敏捷软件开发, 设计思维, 用户故事, 分析, 角色(用户体验)
初级 · 专项课程 · 3-6 个月

CertNexus
您将获得的技能: Artificial Intelligence, AI Enablement, AI Product Strategy, Artificial Intelligence and Machine Learning (AI/ML), Business Requirements, Responsible AI, AI Security, Data Ethics, Process Improvement, Process Improvement and Optimization, Environmental Social And Corporate Governance (ESG), Cloud Computing, Process Optimization, User Experience, Customer Service, Big Data, Data Security, Operational Efficiency, Marketing, Data Quality
混合 · 课程 · 1-4 周