客户洞察课程可以帮助您学习收集和分析消费者数据、了解买家行为以及制定有效营销策略的技巧。您可以掌握开展调查、解释定性反馈以及利用细分来锁定特定受众的技能。许多课程都会介绍 Google Analytics、CRM 软件和 Data Visualization 平台等工具,有助于将洞察力转化为可操作的商业战略。

您将获得的技能: Design Thinking, Customer experience strategy (CX), Agile Product Development, Product Strategy, Product Management, User Research, Service Design, Value Propositions, Product Roadmaps, Customer Insights, User Story, Innovation, Market Opportunities, Customer Retention, Growth Strategies, Market Analysis
中级 · 课程 · 1-3 个月

Google Cloud
您将获得的技能: Google Cloud Platform, Service Level, Technical Support and Services, Technical Support, Cloud Services, Technical Communication, Identity and Access Management, File Management, Incident Management, Personally Identifiable Information
初级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Google Cloud Platform, Service Level, Technical Support and Services, Technical Support, Cloud Services, Identity and Access Management, Issue Tracking, File Management, Technical Communication, Personally Identifiable Information
初级 · 课程 · 1-4 周

您将获得的技能: ChatGPT, User Interface (UI), Web Design, No-Code Development, AI Workflows, User Interface and User Experience (UI/UX) Design, Self Service Technologies, LLM Application, Generative AI, Artificial Intelligence, Quality Assurance
初级 · 课程 · 1-4 周

您将获得的技能: Text Mining, Unstructured Data, Data Analysis, Natural Language Processing, Pandas (Python Package), Data Manipulation, Data Preprocessing, Python Programming
初级 · 指导项目 · 不超过 2 小时

您将获得的技能: Facebook, Digital Advertising, Content Performance Analysis, Target Audience, Social Media Marketing, Social Media, Advertising, Drive Engagement, Customer Engagement
初级 · 指导项目 · 不超过 2 小时

您将获得的技能: AI Personalization, Responsible AI, Data Ethics, Customer experience improvement, User Feedback, Generative AI, Self Service Technologies, ChatGPT, Customer Service, Customer Insights, Automation, Artificial Intelligence, Natural Language Processing, Data Security
初级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 建立客户关系, 冲突管理, LinkedIn, 交流, 呼叫中心经验, 客户支持, 专业精神, 降级技巧, 客户服务, 解决客户投诉, 面试技巧, 解决问题, 呼入电话, 呼出电话
初级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Product Support, Help Desk Support, Technical Support, Google Cloud Platform, Service Level, Service Management, Cloud Services, Issue Tracking, Problem Management, Technical Communication, Personally Identifiable Information, Information Privacy
初级 · 课程 · 1-4 周

University of Virginia Darden School Foundation
您将获得的技能: 自助服务技术, Prompt Engineering, 及时工程, 改善客户体验, 人工智能个性化, 客户支持, 客户服务, 生成式人工智能, 客户参与, ChatGPT, 个性化服务, 提高绩效, 性能分析
初级 · 课程 · 1-4 周

您将获得的技能: User Feedback, Employee Surveys, Customer Insights, Customer experience improvement, Microsoft 365, Market Research, User Research, Target Audience, Key Performance Indicators (KPIs), Data Analysis Software, Marketing
初级 · 指导项目 · 不超过 2 小时

您将获得的技能: Data Validation, Object Oriented Programming (OOP), Customer Data Management, Business Logic, Financial Data, User Interface (UI), Program Development, Real Time Data, Command-Line Interface, Scripting, Application Development, Python Programming
中级 · 课程 · 1-4 周