ServiceNow 课程可以帮助您学习 IT Service 管理、工作流自动化、Incident Management 和 Change Management 流程。您可以掌握配置 ServiceNow 应用程序、创建报告和 Dashboard 以及集成第三方工具的技能。许多课程介绍了 ServiceNow 的平台功能,如用于应用程序开发的 ServiceNow Studio 和用于数据解析的性能解析工具,使您能够在实际环境中应用所学知识。
您将获得的技能: .NET Framework, Prometheus (Software), Cloud-Native Computing, Site Reliability Engineering, Kubernetes, Data Import/Export, Application Programming Interface (API), Data Analysis Software
中级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Google Cloud Platform, Cloud Services, Cloud API, Servers, Cloud Storage, Data Management
初级 · 项目 · 不超过 2 小时

您将获得的技能: Load Balancing, Google Cloud Platform, Intranet, System Configuration, Cloud Services
初级 · 项目 · 不超过 2 小时

您将获得的技能: Service Level Agreement, Service Level, Vendor Contracts, Customer Service, Business Relationship Management, Expectation Management, Performance Measurement, Cloud Services, Contract Negotiation, Key Performance Indicators (KPIs), Cloud Storage, Case Studies
中级 · 课程 · 1-4 周
您将获得的技能: Prometheus (Software), Grafana, System Monitoring, DevOps, Kubernetes, Service Level, Site Reliability Engineering, Event Monitoring, Docker (Software), Data Pipelines, Query Languages
中级 · 课程 · 1-4 周

您将获得的技能: AI Security, System Support, Generative AI, Maintainability, AI Enablement, Software Quality (SQA/SQC), Automation, Technical Support, Debugging, Anomaly Detection, System Monitoring, Software Documentation, Information Management
初级 · 课程 · 1-4 周

您将获得的技能: Cloud Deployment, Cloud API, Cloud Development, Application Deployment, Microsoft Azure, JSON, Cloud Applications, Serverless Computing, Application Programming Interface (API), Cloud Computing, C# (Programming Language), Restful API, Web Services, Data Storage
中级 · 指导项目 · 不超过 2 小时

您将获得的技能: IT Service Management, Service Management, Digital Transformation, Information Technology Infrastructure Library, IT Management, Communication Strategies, Stakeholder Communications, Management Training And Development, Enterprise Application Management, Organizational Strategy, Professional Networking, Value Propositions, Business Operations, Continuous Improvement Process
初级 · 课程 · 3-6 个月

Alex Genadinik
您将获得的技能: Active Listening, Customer experience improvement, Customer Retention, Empathy, Customer Service, Customer and Client Support, Surveys, Non-Verbal Communication, Market Research, Customer Support, Survey Creation, Customer experience strategy (CX), Brand Loyalty, Verbal Communication Skills, Customer Relationship Building, Customer Inquiries, Emotional Intelligence, Communication Strategies, Professional Development, Competitive Analysis
初级 · 专项课程 · 3-6 个月

您将获得的技能: Microservices, Docker (Software), Containerization, API Gateway, Redis, API Design, ASP.NET, .NET Framework, Software Architecture, Microsoft Visual Studio, Software Design Patterns, Cloud-Native Computing, Restful API, C# (Programming Language), Web Services, Application Programming Interface (API), Event-Driven Programming, Integration Testing, Software Development, Web Development
中级 · 专项课程 · 3-6 个月

Kennesaw State University
您将获得的技能: Customer Service, Service Recovery, Service Design, Personalized Service, Hospitality Services, Brand Loyalty, Customer experience improvement, Customer Relationship Building, Customer experience strategy (CX), Service Management, Operations Management, Operational Excellence, Customer Insights
混合 · 课程 · 1-4 周

Google Cloud
您将获得的技能: 面向服务的架构, 数据库, 弹簧框架, Google Cloud 平台, 应用程序性能管理, 数据库管理, Spring Boot, 云应用, 微服务, 配置管理, 云计算开发, 软件架构
中级 · 课程 · 1-4 周