
您将获得的技能: ServiceNow, Service Level, Systems Administration, User Accounts, Service Management, Authorization (Computing), Database Application, System Configuration, Automation, Application Design, Content Management, Scripting
初级 · 课程 · 1-3 个月
您将获得的技能: ServiceNow, Workflow Management, IT Service Management, Digital Transformation, Business Process Automation, Automation, Self Service Technologies, Artificial Intelligence, Service Management, Technical Support and Services, Operational Efficiency, Incident Management, Event Monitoring, Change Management, Performance Analysis
中级 · 课程 · 1-4 周
您将获得的技能: ServiceNow, Information Technology Infrastructure Library, IT Service Management, Problem Management, Service Management, Information Technology Operations, Digital Transformation, Change Control, Issue Tracking, Configuration Management, Computer Security Incident Management, Self Service Technologies, Change Requests, Automation, Service Level, Problem Solving, Design, Order Fulfillment
初级 · 课程 · 1-4 周
您将获得的技能: ServiceNow, Problem Management, Incident Management, IT Service Management, Information Technology Infrastructure Library, Release Management, Service Management, Change Management, Information Technology Operations, Information Technology, Problem Solving, Root Cause Analysis, Operational Efficiency, Automation, Workflow Management
初级 · 课程 · 1-4 周

您将获得的技能: .NET Framework, Databases, Application Development
初级 · 课程 · 1-4 周

Microsoft
您将获得的技能: Microsoft 365, Network Security, Business Software, Computer Hardware, Cybersecurity, Microsoft Office, Desktop Support, Virtual Private Networks (VPN), Network Troubleshooting, Technical Support, Hardware Troubleshooting, Generative AI, Operating Systems, Collaborative Software, System Support, Network Protocols, TCP/IP, Application Security, Microsoft Teams, Cloud Computing
初级 · 专业证书 · 3-6 个月

您将获得的技能: Systems Administration, IT Infrastructure, Lightweight Directory Access Protocols, Cloud Management, Operating System Administration, Active Directory, Server Administration, Disaster Recovery, Linux Administration, Technical Consulting, Windows Servers, Cloud Computing, Network Administration, Data Storage
初级 · 课程 · 1-3 个月

您将获得的技能: Service Management, Information Technology Infrastructure Library, Service Improvement, IT Service Management, Technical Management, IT Management, Continuous Improvement Process, Quality Improvement, Process Management, Operations Management, Information Technology, Business Process Management, Stakeholder Management, Governance, Change Management, Risk Management, Value Propositions
初级 · 课程 · 1-3 个月

您将获得的技能: Cloud-Native Computing, Software-Defined Networking, Cloud Deployment, Virtual Networking, Cloud Infrastructure, Network Infrastructure, Application Deployment, Network Architecture, Cloud Computing Architecture, Cloud Technologies, Containerization, Computer Networking, Digital Transformation, Cloud Platforms, Kubernetes, Microservices, Infrastructure Architecture, Hardware Architecture, Operational Efficiency, General Networking
初级 · 专项课程 · 1-3 个月

您将获得的技能: Microsoft Azure, Cloud Management, Spring Framework, Responsible AI, Java, Artificial Intelligence, Technical Services, Cloud Deployment, Restful API, Debugging
中级 · 课程 · 1-4 周

Amazon Web Services
您将获得的技能: Amazon Web Services, Amazon CloudWatch, Grafana, Hybrid Cloud Computing, Multi-Cloud, Prometheus (Software), Managed Services, Cloud Solutions
初级 · 课程 · 1-4 周

Knowledge Accelerators
您将获得的技能: 客户支持, 技术支持与服务, 用户关系管理, 流程管理, 解决客户投诉, 客户参与, 服务台支持, 批判性思维和解决问题, 人际沟通, 问候客户, 改善客户体验, 同理心, 客户服务, 解决问题, 沟通
初级 · 课程 · 1-3 个月