客户体验课程可以帮助您学习客户旅程 Map、Feedback 分析、服务设计和个性化策略。您可以掌握以同理心为驱动的沟通、解决问题以及在不同接触点之间创建无缝互动的技能。许多课程都会介绍客户关系管理(CRM)软件、调查平台和解析仪表板等工具,这些都有助于收集洞察力和提高客户满意度。

您将获得的技能: Customer Relationship Management (CRM) Software, Relationship Building, Consultative Approaches, Solution Selling, Customer Insights
高级设置 · 课程 · 1-4 周

您将获得的技能: Merchandising, Adobe Experience Manager, E-Commerce, Product Assortment, Web Applications, Business-To-Consumer, Scalability, Project Implementation, Web Design and Development, Technology Solutions, System Implementation, Value Propositions, Digital Transformation, Case Studies, Solution Delivery, Program Implementation, Needs Assessment, Business Requirements, Technical Consulting, B2B Sales
初级 · 专项课程 · 1-3 个月

您将获得的技能: Customer experience improvement, Workflow Management, AI Personalization, Customer Service, Customer Support, Customer Engagement, Generative AI, Customer Communications Management, Emotional Intelligence, Customer Success Management, OpenAI, Salesforce, Customer Data Management, Customer Relationship Management, Artificial Intelligence, Customer Analysis, No-Code Development, De-escalation Techniques, Surveys, Communication
中级 · 课程 · 1-4 周

Starweaver
您将获得的技能: Loyalty Programs, Customer Relationship Management (CRM) Software, Customer Retention, Customer Success Management, Sales Management, Marketing Automation, Marketing Strategies, Business Development, Performance Management, Performance Measurement, Data-Driven Decision-Making, Predictive Modeling
初级 · 课程 · 1-4 周

您将获得的技能: Prompt Engineering, Miro AI, Generative AI Agents, Responsible AI, AI Product Strategy, Generative AI, No-Code Development, ChatGPT, Workflow Management, Email Automation, Customer Analysis, Prompt Patterns, Customer Data Management, Personalized Service, AI Enablement, Customer and Client Support, AI Workflows, Customer Relationship Management (CRM) Software, Emotional Intelligence, Customer Success Management
初级 · 专项课程 · 1-3 个月

CVS Health
您将获得的技能: 客户服务, 事务处理, 收银机操作, 时间管理, 冲突管理, 沟通, 根源分析, 解决问题, 积极倾听, 同理心, 非语言交流, 降级技巧, 零售店运营, 解决客户投诉
初级 · 课程 · 1-4 周

AI Business School
您将获得的技能: Agentic Workflows, Prompt Engineering, AI Workflows, Generative AI Agents, Generative AI, Productivity, AI Personalization, Workflow Management, No-Code Development, Responsible AI, Risk Management, AI Orchestration, Large Language Modeling, AI Enablement, Self Service Technologies, ChatGPT, Training Programs, LLM Application, Artificial Intelligence, Innovation
初级 · 专项课程 · 1-3 个月
Kennesaw State University
您将获得的技能: Customer Retention, Expectation Management, Brand Loyalty, Customer Relationship Management, Customer experience strategy (CX), Human Resource Strategy, Diversity Marketing, Customer Analysis, Target Market, Customer Insights, Market Share, Consumer Behaviour
初级 · 课程 · 1-4 周

您将获得的技能: Google Ads, Search Engine Optimization, Digital Marketing, Keyword Research, Target Audience, Search Engine Marketing, Pay Per Click Advertising, Marketing, Web Analytics and SEO, Marketing Strategies, Advertising, Customer Engagement
初级 · 课程 · 1-4 周

您将获得的技能: Customer Service, Customer experience strategy (CX), Customer Analysis, Process Mapping, Customer Insights, Process Design, Customer Support, Cross-Channel Marketing, Marketing Operations, Business Process, Web Analytics, Marketing
初级 · 指导项目 · 不超过 2 小时

University of London
您将获得的技能: 客户体验战略(CX), 品牌战略, 打造品牌, 品牌营销, 组织变革, 员工参与, 人力资源, 营销管理, 消费者行为, 内部交流, 品牌管理, 品牌意识, 全球营销, 跨职能合作
初级 · 课程 · 1-3 个月

Georgia Institute of Technology
您将获得的技能: 用户体验设计, 原型设计, 用户界面 (UI) 设计, UI/UX 研究, 需求分析, 以用户为中心的设计, 可用性, 可用性测试, 用户研究, 交互设计
初级 · 课程 · 1-3 个月