客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

您将获得的技能: Market Research, Market Analysis, Marketing, Research Methodologies, Research, Research Design, Quantitative Research, Consumer Behaviour, Market Trend, Surveys, Customer Analysis, Qualitative Research, Forecasting, Price Negotiation, Analysis, Product Testing, Data Collection, Sampling (Statistics)
混合 · 课程 · 1-4 周
IE Business School
您将获得的技能: 叙事, 创意设计, 内容营销, 新闻学, 品牌战略, 内容创作, 行为经济学, 广告, 沟通, 生产规划, 打造品牌, 创造力, 广告活动, 品牌意识, 目标受众, 目标市场, 品牌管理, 客户体验战略(CX), 徽标设计, 营销设计
初级 · 专项课程 · 3-6 个月

Google Cloud
您将获得的技能: 负载平衡, 可扩展性, 云基础设施, 网络基础设施, 云计算, 托管服务, Terraform, 基础设施即代码(IaC), Virtual Machine, Google 云端平台, 解决方案架构, Virtual Private Networks(VPN)
中级 · 课程 · 1-3 个月

您将获得的技能: Email Marketing, Lead Generation, Marketing Automation, A/B Testing, Campaign Management, Marketing Strategies, Performance Analysis, Content Creation, Customer Engagement, Driving engagement, Target Audience, Automation
初级 · 课程 · 1-4 周

Airbus Beyond
您将获得的技能: Order Management, Supply Chain Planning, Inventory Management, Demand Planning, Order Fulfillment, Supply Chain, Inventory Control Systems, Materials Management, Inventory Control, Production Planning, Supply Management, Supply Chain Systems, Production Schedule, Material Requirements Planning, Production Management, Risk Mitigation, Supply And Demand, Billing & Invoicing, Invoicing, Change Management
初级 · 课程 · 1-3 个月

您将获得的技能: Internet Of Things, Natural Language Processing, Telecommunications, Artificial Intelligence and Machine Learning (AI/ML), Automation, Network Performance Management, Network Monitoring, Data Pipelines, Generative AI Agents, Generative AI, Wireless Networks, Artificial Intelligence, Emerging Technologies, Network Architecture, Digital Communications, Computer Networking, Network Protocols, Responsible AI, Communication, System Design and Implementation
初级 · 课程 · 1-4 周

Birla Institute of Technology & Science, Pilani
您将获得的技能: Object Oriented Design, Software Architecture, Software Design, Software Design Patterns, Software Development Life Cycle, Software Development, Software Engineering, Maintainability, Systems Architecture, Service Oriented Architecture, Technical Design, Web Services, Model View Controller, Event-Driven Programming
中级 · 课程 · 1-3 个月

Rice University
您将获得的技能: 传播规划, 财务分析, 同行评审, 利益相关者管理, 利益相关者分析, 项目规划, 案例研究, 规划, 项目管理生命周期, 项目文件, 商业分析, 项目管理, 需求管理, 项目范围界定, 组织结构
初级 · 课程 · 1-3 个月
Arizona State University
您将获得的技能: Design Research, Innovation, Creativity, Design Thinking, Creative Thinking, Stakeholder Analysis, Design, Brainstorming, Creative Problem-Solving, Peer Review, Ideation, Design Strategies, Product Design, Curiosity, User Experience Design, Customer experience improvement, New Product Development, Business Modeling, Cognitive flexibility, Consumer Behaviour
初级 · 专项课程 · 3-6 个月

IBM
您将获得的技能: 精益方法, 工作流程管理, 用户故事, 持续改进流程, 冲刺回顾, 冲刺计划, 估算, 敏捷项目管理, 团队导向, 优先次序, 积压工作, 绩效衡量, 敏捷软件开发, Agile 方法论, 性能指标, Kanban 原则
初级 · 课程 · 1-4 周

Yonsei University
您将获得的技能: 显示设备, Apache Spark, 实时数据, 局域网, 物联网, 云计算, 大数据, Apache Hadoop, 电信, SPSS, 多媒体, 新兴技术, 无线网络, 增强现实, 市场分析, 产品规划, 分析, 增强现实与虚拟现实(AR/VR), 云计算架构, 苹果 iOS
初级 · 专项课程 · 3-6 个月

您将获得的技能: LangChain, LLM Application, Prompt Engineering, Model Deployment, Large Language Modeling, OpenAI API, Application Programming Interface (API), Application Deployment, Retrieval-Augmented Generation, LangGraph, OpenAI, Containerization, CI/CD, Continuous Deployment, Postman API Platform, Artificial Intelligence, Continuous Integration, Amazon Web Services, Authentications, Performance Analysis
高级设置 · 课程 · 1-4 周