
Johns Hopkins University
您将获得的技能: 统计建模, 探索性数据分析, 数据管理, 沟通, 统计推理, 工作流程管理, 数据分析, 分析技能, 团队领导, 数据战略, 统计报告, 团队管理, 数据展示
混合 · 课程 · 1-4 周

Salesforce
您将获得的技能: 用户关系管理, 数据库, 数据管理, 销售流程, Salesforce, 销售业务, B2B 销售, 销售, 企业对消费者, 客户数据管理
初级 · 课程 · 1-4 周

Wesleyan University
您将获得的技能: 统计假设检验, 统计推理, 数据管理, 概率与统计, 相关性分析, 数据分析, 分析技能, 统计方法, 回归分析, SAS(软件), 统计软件, 统计分析, 定量研究
混合 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Service Level, Product Support, Technical Communication, Google Cloud Platform, Help Desk Support, Technical Support, Issue Tracking, Personally Identifiable Information, Information Privacy, Problem Management, Data Cleansing
初级 · 课程 · 1-4 周

您将获得的技能: Prompt Engineering, Standard Operating Procedure, Generative AI, Customer Support, Product Support, Responsible AI, AI Workflows, Customer experience improvement, Artificial Intelligence, Data Ethics, Customer Insights, Automation, Natural Language Processing, Ethical Standards And Conduct
中级 · 课程 · 1-4 周

您将获得的技能: Microsoft Excel, Data Validation, Customer Data Management, Excel Formulas, Microsoft 365, Customer Relationship Management, Data Entry, Spreadsheet Software, Customer Service, Data Security, Data Management, Invoicing, User Accounts, Editing
初级 · 指导项目 · 不超过 2 小时
INSEAD
您将获得的技能: 解决方案设计, 市场调查, 竞争分析, 价值主张, 企业战略, 新业务开发, 同行评审, 业务建模, 区块链, 案例研究, 目标受众, 市场机遇, 商业分析, 市场分析
中级 · 课程 · 1-3 个月

Coursera
您将获得的技能: Portfolio Management, Financial Analysis, Analysis, Data Analysis, Risk Management, Quantitative Research, Investment Management, Performance Analysis, Market Data, Return On Investment, Financial Modeling, Case Studies
初级 · 课程 · 1-4 周

您将获得的技能: Customer Service, Customer Relationship Building, Continuous Improvement Process, Process Improvement, Performance Metric, Service Improvement, Customer experience improvement, Customer Complaint Resolution, Client Support, Technical Support, Expectation Management, Conflict Management, Communication Strategies
初级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Product Support, Help Desk Support, Technical Support, Google Cloud Platform, Service Level, Service Management, Cloud Services, Issue Tracking, Problem Management, Technical Communication, Personally Identifiable Information, Information Privacy
初级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 沟通, 呼叫中心经验, 客户服务, 解决客户投诉, 冲突管理, 语言交流技能, 面试技巧, LinkedIn, 关键词研究, 建立客户关系, 专业精神, 解决问题, 降级技巧
初级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Google Cloud Platform, Service Level, Technical Support and Services, Technical Support, Cloud Services, Identity and Access Management, Issue Tracking, File Management, Technical Communication, Personally Identifiable Information
初级 · 课程 · 1-4 周