
Coursera
您将获得的技能: Prompt Engineering, Email Automation, Customer experience improvement, Generative AI, Customer Support, Personalized Service, Customer Service, Product Support, Self Service Technologies, Artificial Intelligence, Operational Efficiency, Automation
初级 · 课程 · 1-4 周

Samsung
您将获得的技能: Technical Support, Hardware Troubleshooting, Customer Service, Insurance and Warranty Claims Processing, Problem Solving, Company, Product, and Service Knowledge, Customer Communications Management, Product Knowledge, Active Listening, Technical Communication, Communication
初级 · 课程 · 1-4 周

Coursera
您将获得的技能: AI Personalization, Customer Engagement, Data-Driven Decision-Making, Customer Service, Customer experience improvement, Customer Relationship Management (CRM) Software, AI Enablement, Personalized Service, Customer Insights, Customer Retention, Business Analytics, ChatGPT, User Feedback, Analytics, Self Service Technologies, Artificial Intelligence, Generative AI, Predictive Analytics, Consumer Behaviour, Automation
中级 · 课程 · 1-4 周

Intuit
您将获得的技能: 财务分析, 收益表, 资产负债表, 会计, 簿记, 现金流量, 业务指标, 总分类账, 分析, 财务报表分析, 对账, 财务报告, 性能分析, 财务报表
初级 · 课程 · 1-3 个月

CVS Health
您将获得的技能: 积极倾听, 冲突管理, 客户服务, 时间管理, 解决问题, 零售销售, 事务处理, 呼叫中心经验, 交流, 解决客户投诉, 向上销售, 团队合作, 客户咨询, 问候客户, 建立客户关系, 降级技巧, 同理心, 零售店运营, 收银机操作, 交叉销售
初级 · 专业证书 · 3-6 个月

SAP
您将获得的技能: 客户参与, 客户洞察, 项目管理, 过程分析, 产品路线图, 需求征询, 利益攸关方沟通, 利益相关者的参与, 协商方法, 解决方案销售工程, 业务分析, SAP 应用软件, 技术咨询
初级 · 课程 · 1-3 个月

AI Business School
您将获得的技能: Agentic Workflows, Prompt Engineering, AI Workflows, Generative AI Agents, Generative AI, Productivity, AI Personalization, Workflow Management, No-Code Development, Responsible AI, Risk Management, AI Orchestration, Large Language Modeling, AI Enablement, Self Service Technologies, ChatGPT, Training Programs, LLM Application, Artificial Intelligence, Innovation
初级 · 专项课程 · 1-3 个月
University of Illinois Urbana-Champaign
您将获得的技能: 生成式人工智能, 人工智能, 内容创作, 消费者行为, 数据可视化, 客户参与, 数据分析, MarTech, 社交媒体营销, 营销策略与技巧, 搜索引擎优化, 客户体验战略(CX), 数据收集, 分析, 营销心理学, 付费媒体, 数字营销, 内容战略, 营销传播, 忠诚计划
攻读学位
初级 · 课程 · 1-4 周
University of Virginia
您将获得的技能: 案例研究, 消费者行为, 收入管理, 客户洞察, 竞争分析, 市场动态, 客户分析, 营销心理学, 价值主张, 行为经济学, 市场研究, 分析, 全球营销
初级 · 课程 · 1-4 周

您将获得的技能: Responsible AI, Tensorflow, PyTorch (Machine Learning Library), AI Personalization, Internet Of Things, Customer Engagement, Artificial Intelligence and Machine Learning (AI/ML), Generative AI, Telecommunications, Artificial Intelligence, Network Performance Management, Wireless Networks, Generative AI Agents, Emerging Technologies, Computer Networking, Network Architecture, Network Protocols, Digital Communications, Communication, System Design and Implementation
高级设置 · 课程 · 1-3 个月

Akamai Technologies, Inc.
您将获得的技能: Endpoint Security, Database Systems, Computer Security Incident Management, Security Management, Operating System Administration, Routing Protocols, Database Design, Application Development, Network Architecture, Unix, Linux Commands, TCP/IP, Database Theory, Web Design and Development, Cascading Style Sheets (CSS), Web Development, Data Structures, Python Programming, Data Analysis, Software Development
初级 · 专业证书 · 3-6 个月

Universidades Anáhuac
您将获得的技能: Customer Success Management, Customer Service, Customer experience strategy (CX), Customer Retention, Customer Relationship Management, Customer Engagement, Customer Relationship Management (CRM) Software, Leadership, Sales Management, Leadership and Management, Customer Insights, Business Metrics, Key Performance Indicators (KPIs), Sales Strategy, Cross-Functional Collaboration
初级 · 课程 · 1-3 个月