
University of Virginia
您将获得的技能: 新产品开发, 设计与产品, 网络分析, 数据驱动的决策制定, 产品路线图, 利益相关者的参与, 创新, 业务建模, 产品改进, 客户洞察, 产品管理, 设计思维, 客户参与, Agile 方法论
初级 · 课程 · 1-4 周

您将获得的技能: Self Service Technologies, Automation, Setting Appointments, AI Workflows, Calendar Management, Prompt Engineering, Customer Service, Customer Inquiries, Customer Communications Management, Scheduling, Dental Care, Greeting Customers
初级 · 指导项目 · 不超过 2 小时

您将获得的技能: Social Media Marketing, Social Media Strategy, Social Media Management, Social Media Campaigns, Content Creation, Digital Marketing, Digital Advertising, Customer Engagement, Brand Awareness, Marketing Analytics, Target Audience
初级 · 课程 · 1-3 个月

您将获得的技能: Responsive Web Design, Storyboarding, Wireframing, User Experience Design, UI/UX Research, Usability Testing, Information Architecture, Presentations, User Research, Web Design, Figma (Design Software), Design Reviews, Persona (User Experience), Web Content Accessibility Guidelines, Mobile Development, User Story, Data Ethics, User Centered Design, Interviewing Skills, Applicant Tracking Systems
攻读学位
初级 · 专业证书 · 3-6 个月

您将获得的技能: Service Management, IT Service Management, Key Performance Indicators (KPIs), Help Desk Support, Document Management, Customer Service, Technical Support and Services, Self Service Technologies, Process Driven Development, Service Level Agreement, Continuous Improvement Process, Customer Support, Incident Management, AI Enablement
初级 · 课程 · 1-3 个月

您将获得的技能: WordPress, 运行效率, 无代码开发, AI 赋能, 生成式人工智能, AI 工作流程, 客户服务, IBM 云, ChatGPT, LLM 申请, 自助服务技术, 应用程序部署, 改善客户体验
初级 · 课程 · 1-3 个月

Coursera
您将获得的技能: Salesforce, Salesforce Development, Systems Integration, Customer Relationship Management, Customer Relationship Management (CRM) Software, Data Integration, Contract Management, AI Enablement, Responsible AI, Web Services, Business Reporting, Data Ethics, Integration Testing, Artificial Intelligence, Application Programming Interface (API), Software Design Patterns, Security Controls, Customer Data Management, Analytics, Data Security
高级设置 · 专项课程 · 1-4 周

Rutgers the State University of New Jersey
您将获得的技能: Operator 的运营成本, 交通运输, 库存和仓储, 库存管理系统, 运输业务, 供应链管理, 供应链, 仓库管理, 客户服务, 物流
初级 · 课程 · 1-4 周

您将获得的技能: AI Enablement, Sales Process, Content Strategy, Team Building, Marketing Strategies, Cost Reduction, Customer Support
中级 · 课程 · 1-3 个月

Salesforce
您将获得的技能: 潜在客户开发, 仪表板, 销售流程, Salesforce, 销售开发, 产品知识, 销售, 订单管理, 询价(RFQ), 用户关系管理, B2B 销售, 销售业务, 销售支持, 销售管理, 销售管道, 营销活动经理, 客户关系管理 (CRM) 软件, 客户成功管理, 结算(销售), 数据可视化
攻读学位
初级 · 专业证书 · 3-6 个月
Ludwig-Maximilians-Universität München (LMU)
您将获得的技能: 博弈论, 企业战略, 组织效能, 竞争分析, 战略决策, 战略思维, 商业研究, 同行评审, 分析, 管理咨询, 兼并与收购, 产品战略, 留住客户, 战略伙伴关系, 组织结构, 业务咨询, 组织变革, 增长战略, 撰写报告, 组织战略
中级 · 专项课程 · 3-6 个月

您将获得的技能: Sales Process, Microsoft Copilot, Customer Service, Customer Relationship Management (CRM) Software, Administrative Support and Clerical Tasks, Client Services, Account Management, AI Personalization, Sales, Verbal Communication Skills, Productivity Software, Relationship Management, Customer Relationship Building, Sales Strategy, Communication, File Management, Brainstorming, Scheduling, Generative AI, Business Acumen
高级设置 · 专业证书 · 1-3 个月