
Khalifa University
您将获得的技能: AI Personalization, Sales Enablement, Customer Analysis, Customer Data Management, Personalized Service, Personalized Campaigns, LLM Application, AI Enablement, Customer experience improvement, AI Product Strategy, Customer experience strategy (CX), Customer Insights, Customer Engagement, Large Language Modeling, Predictive Modeling, Fraud detection, Self Service Technologies, Data Integration, Revenue Management, Network Analysis
初级 · 课程 · 1-3 个月

Coursera
您将获得的技能: 用户流量, ChatGPT, 客户咨询, 客户支持, 生成式人工智能, 客户服务, 法学硕士申请, 及时工程, 应用编程接口 (API), 开发环境, Prompt Engineering, Python 编程, OpenAI 应用程序接口
中级 · 指导项目 · 不超过 2 小时
您将获得的技能: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Guest Relations, Hospitality Services, Hospitality and Food Services, Hospitality, Professionalism, Teamwork, Coordination, Customer experience improvement, Collaboration, Communication Strategies, Communication, Empathy, Active Listening
混合 · 课程 · 1-4 周

您将获得的技能: AI Product Strategy, Product Improvement, Customer Insights, Customer Analysis, Generative AI, Customer Data Management, Data-Driven Marketing, Analytics, Data Analysis, Business Reporting, Data Literacy, Data Collection, Performance Metric
中级 · 课程 · 1-4 周

您将获得的技能: Product Support, End User Training and Support, Help Desk Support, Google Cloud Platform, Technical Support, Technical Support and Services, Service Level, Cloud Services, Issue Tracking, Technical Communication, Information Privacy, Personally Identifiable Information
初级 · 课程 · 1-4 周

您将获得的技能: Web Applications, Program Development, Virtual Environment
初级 · 课程 · 1-4 周

AI Business School
您将获得的技能: Prompt Engineering, Prompt Engineering Tools, Generative AI, AI Personalization, Large Language Modeling, Artificial Intelligence, ChatGPT, AI literacy, AI Enablement, AI Workflows, Customer Service, Customer experience improvement, Ideation, Business Transformation, Innovation
中级 · 课程 · 1-4 周

Alex Genadinik
您将获得的技能: Customer Retention, Active Listening, Customer Service, Customer Advocacy, Personalized Service, Non-Verbal Communication, Customer experience improvement, Customer Relationship Building, Brand Loyalty, Empathy, Client Services, Customer and Client Support, Customer Engagement, Customer Support, Interpersonal Communications, Compassion, Emotional Intelligence
混合 · 课程 · 1-4 周

您将获得的技能: Product Support, Google Cloud Platform, End User Training and Support, Cloud Management, Technical Support, Technical Support and Services, Service Level, Technical Communication, Cloud Services, Service Management, Issue Tracking, Data Access
初级 · 课程 · 1-4 周

AI Business School
您将获得的技能: Agentic Workflows, AI Workflows, Agentic systems, Generative AI Agents, Productivity, No-Code Development, AI Enablement, AI literacy, Customer Service, Digital Transformation, Automation, Feasibility Studies, Operational Efficiency, Responsible AI, Risking, Innovation
中级 · 课程 · 1-4 周

您将获得的技能: Data Transformation, Customer Analysis, Customer Insights, Customer Data Management, MongoDB, Data Processing, Data Validation, Extract, Transform, Load, Financial Data, Data Import/Export, Data Pipelines, Data Integration, Code Reusability, Development Environment
中级 · 课程 · 1-4 周

Coursera
您将获得的技能: Jupyter, 分类算法, 云 API, 自然语言处理, 生成式人工智能, 大型语言建模, 应用编程接口 (API), Google Cloud 平台, 法学硕士申请, 及时工程, Python 编程, Prompt Engineering, 文本挖掘
中级 · 指导项目 · 不超过 2 小时