客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理(CRM)软件、旅程映射工具和解析平台等工具,帮助您跟踪客户互动并衡量策略的有效性。

Voxy
您将获得的技能: 写作, 商务写作, 口语理解, 语法, 客户咨询, 电话技能, 沟通, 零售销售, 产品知识, 语言交流技能, 英语, 解决客户投诉, 语言学习, 口头表达, 客户服务, 词汇
混合 · 课程 · 1-3 个月

您将获得的技能: Design Thinking, Customer experience strategy (CX), Agile Product Development, Product Strategy, Product Management, User Research, Service Design, Value Propositions, Product Roadmaps, Customer Insights, User Story, Innovation, Market Opportunities, Customer Retention, Growth Strategies, Market Analysis
中级 · 课程 · 1-3 个月

您将获得的技能: Prompt Engineering, Email Marketing, Generative AI Agents, Persona Development, AI Personalization, ChatGPT, Customer Insights, Target Audience, Marketing Automation, Content Creation
中级 · 课程 · 1-4 周

您将获得的技能: Cloud Deployment, Google Cloud Platform, Cloud Management, Cloud Computing, Identity and Access Management, Cloud Infrastructure, Cloud Security, Cloud Storage, Load Balancing, System Monitoring
中级 · 课程 · 1-3 个月

您将获得的技能: Google Cloud Platform, Cloud Deployment, Cloud Computing, Identity and Access Management, Cloud Solutions, Cloud Infrastructure, Cloud Management, Cloud Computing Architecture, Cloud Security, Test Planning, System Monitoring
中级 · 课程 · 1-3 个月

Salesforce
您将获得的技能: Salesforce, 销售流程, 用户关系管理, 销售业务, B2B 销售, 销售, 客户数据管理, 数据管理, 数据库, 企业对消费者
初级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Service Level, Product Support, Technical Communication, Google Cloud Platform, Help Desk Support, Technical Support, Issue Tracking, Personally Identifiable Information, Information Privacy, Problem Management, Data Cleansing
初级 · 课程 · 1-4 周

您将获得的技能: Microsoft Excel, Data Validation, Customer Data Management, Excel Formulas, Microsoft 365, Customer Relationship Management, Data Entry, Spreadsheet Software, Customer Service, Data Security, Data Management, Billing & Invoicing, User Accounts, Editing
初级 · 指导项目 · 不超过 2 小时

Google Cloud
您将获得的技能: Google Cloud Platform, Service Level, Technical Support and Services, Technical Support, Cloud Services, Identity and Access Management, Issue Tracking, File Management, Technical Communication, Personally Identifiable Information
初级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Product Support, Help Desk Support, Technical Support, Google Cloud Platform, Service Level, Service Management, Cloud Services, Issue Tracking, Problem Management, Technical Communication, Personally Identifiable Information, Information Privacy
初级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 呼叫中心经验, 沟通, 零售销售, 冲突管理, 解决客户投诉, LinkedIn, 解决问题, 专业精神, 关键词研究, 客户服务, 面试技巧
初级 · 课程 · 1-4 周

您将获得的技能: Customer Service, Customer Relationship Building, Continuous Improvement Process, Performance Metric, Service Improvement, Customer experience improvement, Customer Complaint Resolution, Client Support, Technical Support, Expectation Management, Help Desk Support, De-escalation Techniques, Communication Strategies
初级 · 课程 · 1-4 周