客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

University of California, Santa Cruz
您将获得的技能: 工作流程管理, 用户关系管理, 搜索引擎优化, 创业, 业务沟通, 项目管理, 发票, 营销, 打造品牌, 社交媒体营销, 网页设计与开发, 电子商务, 业务规划, 企业战略, 业务过程
初级 · 课程 · 1-4 周

IE Business School
您将获得的技能: Retail Management, Marketing Channel, Merchandising, Supply Chain Planning, Retail Sales, Supply Chain, Product Assortment, Logistics Management, Business Strategy, Business Technologies, Market Opportunities, Competitive Analysis, Technology Strategies, Promotional Strategies, E-Commerce, Conflict Management, Cross-Channel Marketing, Growth Strategies, Consumer Behaviour, Digital Transformation
初级 · 课程 · 1-4 周

您将获得的技能: Stakeholder Management, Product Management, Product Roadmaps, Stakeholder Communications, Competitive Analysis, Product Lifecycle Management, Product Development, New Product Development, Market Research, Product Strategy, Market Analysis, Agile Methodology, Product Requirements, Business Strategy, Value Propositions, Communication, Prioritization
初级 · 课程 · 1-3 个月

Microsoft
您将获得的技能: 数据可视化软件, 工作流程管理, 微软动力平台, 生成式 AI 代理, 数据分析, 业务过程, 应用设计, Power BI, Microsoft Power Automate/Flow, 微软 365, 业务流程自动化, 数据整合, 数据可视化, 无代码开发, 仪表板
初级 · 课程 · 1-3 个月

您将获得的技能: Technical Support and Services, Technical Support, Customer Support, Help Desk Support, Negotiation, Relationship Building, Business Relationship Management, Professional Networking, Verbal Communication Skills, Knowledge Transfer, Constructive Feedback, Initiative and Leadership, Ethical Standards And Conduct
初级 · 课程 · 1-4 周

Board Infinity
您将获得的技能: ASP.NET, Object Oriented Programming (OOP), Object Oriented Design, Frontend Integration, Middleware, Programming Principles, Application Frameworks, Object-Relational Mapping, Model View Controller, Event-Driven Programming, User Interface (UI), Cascading Style Sheets (CSS), Authentications, Development Environment, Debugging
初级 · 专项课程 · 1-3 个月

Georgia Institute of Technology
您将获得的技能: 网络架构, 云基础设施, 虚拟化, 云计算管理, 软件系统, 云部署, 云计算, 网络监控, 网络基础设施, 云应用, 数据存储, 云 Native 计算, 分布式计算, 多租户云环境, Virtual Machine, Network 性能管理, 应用程序开发, 数据中心, 软件定义网络, 虚拟网络化
初级 · 专项课程 · 3-6 个月

您将获得的技能: 人工智能, 管理团队, 创新, 数据管理, Data Management, 企业架构, 数据架构, 战略决策, 商业技术, 信息架构, AI 赋能, AI 产品战略, 数据收集, 数据分析, 机器学习, 数据整合, 企业战略, 分析, 业务流程自动化
初级 · 课程 · 1-4 周

Fundação Instituto de Administração
您将获得的技能: Customer Relationship Management, Customer Data Management, Big Data, Data Mining, Data-Driven Decision-Making, Predictive Analytics, Sales Management, Ggplot2, Data Visualization Software, Plot (Graphics), Data Modeling, R Programming, Customer Insights, Customer Acquisition Management, Analytics, Customer experience strategy (CX), Customer Retention, Data Manipulation, Applied Machine Learning, Machine Learning Algorithms
初级 · 专项课程 · 1-3 个月

Board Infinity
您将获得的技能: Angular, Cascading Style Sheets (CSS), Front-End Web Development, HTML and CSS, Responsive Web Design, jQuery, React.js, Javascript, Web Applications, JavaScript Frameworks, Web Development, Web Components, Web Design and Development, UI Components, User Interface and User Experience (UI/UX) Design, Web Content Accessibility Guidelines, User Interface (UI), Event-Driven Programming, Maintainability, Data Structures
初级 · 专项课程 · 1-3 个月

您将获得的技能: Sales Process, Prospecting and Qualification, Sales Pipelines, Technical Sales, Rapport Building, Sales, Customer Relationship Building, Sales Strategy, Sales Presentation, Data Centers, Customer Insights, Interviewing Skills, Information Technology, Relationship Building, Customer Relationship Management, Telecommunications, Big Data, Communication, Digital Transformation, Artificial Intelligence and Machine Learning (AI/ML)
初级 · 课程 · 1-4 周

Coursera
您将获得的技能: Social Media Campaigns, Digital Advertising, Marketing Strategies, Brand Awareness, Digital Media Strategy, MarTech, Customer Engagement, Strategic Marketing, Social Media Marketing, Digital Marketing, Consumer Behaviour, Content Creation, Market Trend, Strategic Planning, Trend Analysis
初级 · 课程 · 1-4 周