客户体验课程可以帮助您学习客户旅程 Map、Feedback 分析、服务设计和个性化策略。您可以掌握以同理心为驱动的沟通、解决问题以及在不同接触点之间创建无缝互动的技能。许多课程都会介绍客户关系管理(CRM)软件、调查平台和解析仪表板等工具,这些都有助于收集洞察力和提高客户满意度。

University of Michigan
您将获得的技能: Program Evaluation, Web Content Accessibility Guidelines, Educational Materials, Multimedia, Instructional Design, Learning Management Systems, Professional Development, Content Creation, Design Strategies, Communication, Emerging Technologies
初级 · 课程 · 1-4 周

Samsung
您将获得的技能: Technical Support, Hardware Troubleshooting, Customer Service, Insurance and Warranty Claims Processing, Problem Solving, Company, Product, and Service Knowledge, Customer Communications Management, Product Knowledge, Active Listening, Technical Communication, Communication
初级 · 课程 · 1-4 周

Salesforce
您将获得的技能: 用户关系管理, 销售流程, 数据管理, Data Management, Salesforce, 销售, 数据库, B2B 销售, 销售管理, 销售业务, 企业对消费者, 客户数据管理
初级 · 课程 · 1-4 周

您将获得的技能: Prompt Engineering, Prompt Patterns, ChatGPT, Generative AI, Standard Operating Procedure, Customer Support, Product Support, Responsible AI, Artificial Intelligence and Machine Learning (AI/ML), Customer experience improvement, Artificial Intelligence, AI Workflows, Data Ethics, Customer Insights, Deep Learning, Augmented and Virtual Reality (AR/VR), Automation, Machine Learning, Natural Language Processing, Context Management
中级 · 专项课程 · 1-3 个月
University of Virginia
您将获得的技能: 客户分析, 竞争分析, 价值主张, 营销心理学, 行为经济学, 案例研究, 市场调查, 消费者行为, 收入管理, 全球营销, 市场动态, 客户洞察, 分析
初级 · 课程 · 1-4 周

University of Michigan
您将获得的技能: Instructional Design, Learning Theory, Design, Education Software and Technology, Professional Development, Diversity Equity and Inclusion Initiatives, User Centered Design, Emerging Technologies
初级 · 课程 · 1-4 周

Michigan State University
您将获得的技能: 客户获取管理, 业务建模, 创业, 创新, 营销, 新业务开发, 筹资和众包, 进入市场战略, 预算, 业务规划, 客户参与, 销售策略, 企业战略, 计划执行, 资源管理
混合 · 课程 · 1-3 个月

Coursera
您将获得的技能: Accounts Receivable, QuickBooks (Accounting Software), Accounting Records, Invoicing, Billing & Invoicing, Cash Flows, Cash Management, Management Reporting, Financial Forecasting
初级 · 课程 · 1-4 周

Akamai Technologies, Inc.
您将获得的技能: Endpoint Security, Database Systems, Computer Security Incident Management, Security Management, Ubuntu, Routing Protocols, Database Design, Application Development, Network Architecture, Linux Commands, TCP/IP, Operating Systems, Database Theory, Web Design and Development, Cascading Style Sheets (CSS), Web Development, Data Structures, Python Programming, Data Analysis, Software Development
初级 · 专业证书 · 3-6 个月

Coursera
您将获得的技能: Persona Development, Customer Relationship Management (CRM) Software, Customer Insights, Customer Data Management, Target Audience, Target Market, Marketing Strategies, Consumer Behaviour, Market Analysis, Social Media, Product Knowledge, Research
初级 · 指导项目 · 不超过 2 小时

您将获得的技能: Respiration, Human Musculoskeletal System, Cardiology, Respiratory Care, Pulmonology, Hemodynamics, Clinical Practices, Cell Biology, Physiology, Oxygen Therapy, Anatomy, Endocrinology, Diagnostic Tests, Patient Evaluation, Nephrology, Orthopedics, Pulmonary Function Testing, Cardiac Dysrhythmia, Kinesiology, Interactive Learning
初级 · 专项课程 · 3-6 个月

您将获得的技能: Pain Management, Wound Care, Blood Collection, Vital Signs, Patient-centered Care, Health Assessment, Infection Control, Clinical Nursing, Patient Treatment, Patient Evaluation, Emergency Nursing, Patient Safety, Health Care, Healthcare Ethics, Patient Positioning, Patient Education And Counseling, Medical Surgical Nursing, Nursing, Healthcare Industry Knowledge, Clinical Nutrition
初级 · 专项课程 · 3-6 个月