客户关系管理课程可以帮助您学习客户细分、销售管道管理、数据分析和有效的沟通策略。您还可以掌握建立关系、留住客户的技巧,以及利用反馈来提高服务质量的技能。许多课程都会介绍 Salesforce、HubSpot 和 Zoho 等工具,展示如何使用这些平台跟踪客户互动、自动营销和分析销售业绩。

HubSpot Academy
您将获得的技能: LinkedIn, 潜在客户开发, 规划, HubSpot CRM, 销售, 谈判, 销售流程, 销售展望, 探矿和鉴定, 客户关系管理 (CRM) 软件, 结算(销售), 价值主张, 销售策略, 专业网络, 内部销售, 咨询式销售, 克服 Object, 预订(销售), 销售培训
初级 · 课程 · 1-3 个月

Starweaver
您将获得的技能: Business Process Modeling, Data Storytelling, Responsible AI, Business Process, Digital Transformation, Business Process Management, Business Process Improvement, Process Design, Sales Presentation, Google Gemini, Sales Strategy, ChatGPT, Product Management, Generative AI, Sustainable Development, Data Ethics, Customer Relationship Management (CRM) Software, Innovation, Environmental Social And Corporate Governance (ESG), Product Knowledge
中级 · 专项课程 · 1-3 个月

Coursera
您将获得的技能: Sales Strategy, Selling Techniques, Sales Presentation, Sales Process, Market Analysis, Sales, Technical Sales, Customer Relationship Building, Customer Relationship Management, Market Opportunities, Competitive Analysis, Market Dynamics, Company, Product, and Service Knowledge, Digital Marketing
初级 · 课程 · 1-4 周

Coursera
您将获得的技能: HubSpot CRM, Team Building, Customer Relationship Management (CRM) Software, Team Management, Business Reporting, Marketing Automation, Email Marketing, Customer Data Management, Sales Enablement, Marketing, Customer Service
初级 · 指导项目 · 不超过 2 小时

您将获得的技能: Email Marketing, Paid media, Order Fulfillment, Media Planning, Social Media Campaigns, Social Media, Google Ads, Social Media Marketing, Social Media Strategy, Performance Measurement, Order Processing, Customer Acquisition Management, Brand Loyalty, Search Engine Marketing, Content Creation, Customer Relationship Management, Customer Retention, E-Commerce, Marketing Analytics, Campaign Management
初级 · 专业证书 · 3-6 个月

Illinois Tech
您将获得的技能: Global Marketing, Brand Management, Marketing, Strategic Marketing, Branding, Customer Relationship Management, Marketing Strategy and Techniques, Digital Marketing, Marketing Communications, Marketing Channel, Business Ethics, Market Research, Value Propositions, Consumer Behaviour, Corporate Sustainability, Innovation
攻读学位
初级 · 课程 · 1-3 个月

University of California, Irvine
您将获得的技能: 销售开发, 数据安全, 自动化, 客户参与, 仪表板, 业务过程, Salesforce, 数据建模, 利益相关者的参与, 业务流程自动化, 数据管理, Data Management, 客户关系管理 (CRM) 软件, 用户账户, 销售管道, 云计算, 数据整合, 电子邮件营销, 数据清理, 销售支持, 数据质量
初级 · 专项课程 · 1-3 个月

Coursera
您将获得的技能: 营销策略, 潜在客户开发, HubSpot CRM, 客户参与, 营销自动化, Prompt Engineering, 仪表板, 电子邮件自动化, 客户关系管理 (CRM) 软件, 营销分析, ChatGPT, MarTech
中级 · 指导项目 · 不超过 2 小时

ESSEC Business School
您将获得的技能: 统计分析, 用户关系管理, 客户洞察, 统计方法, 商业营销, 目标市场, 预测建模, 统计建模, 数据驱动的决策制定, 营销分析, 商业分析, 客户分析, 数据分析软件, R 语言程序设计(中文版)
混合 · 课程 · 1-3 个月

Adobe
您将获得的技能: Promotional Strategies, Marketing Planning, Marketing Strategy and Techniques, Digital Marketing, Marketing, Target Audience, Digital Advertising, Lead Generation, Content Marketing, Marketing Automation, Customer Relationship Management, Advertising, Customer Acquisition Management, Target Market, Brand Strategy, Customer Engagement, Content Creation
初级 · 课程 · 1-4 周

Macquarie University
您将获得的技能: 数据分析, 客户数据管理, 营销策略, 用户关系管理, 客户洞察, 整合营销传播, 客户体验战略(CX), 社交媒体营销, 大数据, 消费者行为, 预测分析, 营销分析, 数字化营销, 营销效果
初级 · 课程 · 1-3 个月

Universidad Austral
您将获得的技能: Digital Marketing, Customer Relationship Management, Social Media Marketing, Marketing Analytics, Marketing Strategies, Web Analytics, Digital Advertising, Marketing, Sales Process, Business Analytics, Search Engine Marketing, Media Strategy, Email Marketing, Search Engine Optimization, Content Performance Analysis, Analytics, Target Audience, Data-Driven Decision-Making
初级 · 课程 · 1-4 周