客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

您将获得的技能: AI Product Strategy, Product Lifecycle Management, Quality Assurance and Control, Product Quality (QA/QC), Product Management, Release Management, Sales Strategy, New Product Development, Performance Analysis, Responsible AI, Product Improvement, Product Marketing, Generative AI, Key Performance Indicators (KPIs), User Feedback, Risk Management, Data-Driven Decision-Making, Cross-Functional Collaboration
初级 · 课程 · 1-3 个月

IBM
您将获得的技能: 还原式 API, 软件测试, 单元测试, 测试驱动开发(TDD), 测试案例, 用户故事, 微服务, 行为驱动开发, 应用程序接口测试, 测试自动化, 代码覆盖范围, Gherkin(脚本语言), 测试数据, 模型, 测试工具
中级 · 课程 · 1-3 个月

Instituto Tecnológico de Aeronáutica
您将获得的技能: User Story, Agile Software Development, Backlogs, Agile Methodology, Scrum (Software Development), Sprint Retrospectives, Test Driven Development (TDD), Requirements Analysis, Sprint Planning, Software Development Methodologies, Software Engineering, Program Development, Diagram Design, Software Development
中级 · 课程 · 1-4 周

Yonsei University
您将获得的技能: 创新, 促销策略, 进入市场战略, 目标市场, 战略营销, 消费者行为, 社交媒体营销, 打造品牌, 市场分析, 产品营销, 营销渠道, 企业对消费者, 营销策略, 全球营销
混合 · 课程 · 1-4 周

Digital Marketing Institute
您将获得的技能: Marketing Budgets, Data-Driven Decision-Making, Digital Marketing, Social Media Marketing, Marketing Channel, Data Ethics, Customer experience strategy (CX), Digital Media Strategy, Customer Analysis, Customer experience improvement, Cross-Channel Marketing, Marketing Automation, Marketing Strategy and Techniques, Strategic Marketing, Strategic Decision-Making, Social Media Strategy, Digital Advertising, Business Analytics, Marketing Analytics, Strategic Thinking
初级 · 专项课程 · 1-3 个月

University of New Mexico
您将获得的技能: 用户界面(UI), 数据库, Ruby on Rails, 关系数据库, 软件设计模式, 模型-视图-控制器, Git(版本控制系统), 软件架构, AJAX, 层叠样式表(CSS), 全栈式网络开发, 应用框架, 软件开发, 网络应用, 中间件, 敏捷软件开发, Javascript
混合 · 课程 · 1-3 个月

Google Cloud
您将获得的技能: 云计算管理, Google 云端平台, 云计算架构, 微软 Azure, Network Security, 用户账户, Virtual Private Networks(VPN), 身份和访问管理, 活动目录, 虚拟网络化
中级 · 课程 · 1-4 周

Knowledge Accelerators
您将获得的技能: General Data Protection Regulation (GDPR), Information Privacy, Personally Identifiable Information, Law, Regulation, and Compliance, Compliance Management, Regulation and Legal Compliance, Regulatory Requirements, Data Ethics, Compliance Reporting, Data Governance, Data Security, Data Management, Data Integrity, Data Processing
初级 · 课程 · 1-3 个月

University of Pennsylvania
您将获得的技能: 市场机遇, 战略领导力, 艺术史, 组织效能, 组织战略, 目标受众, 风险管理, 组织结构, 战略传播, 客户分析, 筹资, 文科, 组织领导力, 价值主张, 利益攸关方沟通
混合 · 课程 · 1-3 个月

Imperial College London
您将获得的技能: 健康的社会决定因素, 健康评估, 健康差异, 医疗保健管理, 健康促进, 公共卫生, 卫生政策, 卫生系统, 医疗保健, 初级保健
初级 · 课程 · 1-4 周

Universidad de Palermo
您将获得的技能: Product Management, Strategic Marketing, Marketing, Product Strategy, Product Development, Consumer Behaviour, Customer Insights, Target Market, Customer experience strategy (CX), Brand Management, Product Lifecycle Management, Market Opportunities, Innovation
初级 · 课程 · 1-4 周

Universidad Nacional Autónoma de México
您将获得的技能: Strategic Marketing, Marketing, Marketing Planning, Market Research, Target Market, Marketing Strategies, Go To Market Strategy, Business Analytics, Product Promotion, Market Analysis, Product Development, Consumer Behaviour, Entrepreneurship, New Business Development, Budgeting
混合 · 课程 · 1-3 个月