
Coursera
您将获得的技能: HubSpot CRM, Customer Relationship Management (CRM) Software, Customer Relationship Management, Customer Data Management, Email Marketing, Business Software, Customer Communications Management, Sales Pipelines, Dashboard, Account Management, Data Management, Customer Service, Marketing, Sales Operations, Team Building
初级 · 指导项目 · 不超过 2 小时

CVS Health
您将获得的技能: 出纳, 同理心, 事务处理, 积极倾听, 问候客户, 冲突管理, 零售销售, 向上销售, 客户支持, 客户服务, 交流, 降级技巧, 呼叫中心经验, 产品知识, 时间管理, 解决客户投诉, 团队导向, 零售店运营, 销售技巧, 交叉销售
初级 · 专业证书 · 3-6 个月

您将获得的技能: Commercial Banking, Banking, Retail Banking, Banking Services, Financial Inclusion, Commercial Lending, Bank Regulations, Customer Relationship Building, Customer Analysis, Consumer Lending, Financial Regulation, Customer Relationship Management, Financial Services, Financial Industry Regulatory Authorities, Case Studies, Customer Complaint Resolution, Competitive Analysis, Relationship Management, Regulatory Compliance, Technology Strategies
混合 · 课程 · 1-4 周

您将获得的技能: Responsible AI, Data Ethics, Tensorflow, PyTorch (Machine Learning Library), Internet Of Things, Customer Engagement, Artificial Intelligence and Machine Learning (AI/ML), Generative AI, Telecommunications, Artificial Intelligence, Network Performance Management, Wireless Networks, Generative AI Agents, Emerging Technologies, Computer Networking, Network Architecture, Network Protocols, Digital Communications, Communication, System Design and Implementation
高级设置 · 课程 · 1-3 个月
University of Virginia
您将获得的技能: 案例研究, 行为经济学, 营销心理学, 分析, 决策, 消费者行为, 客户分析, 客户洞察, 收入管理, 市场研究, 全球营销
初级 · 课程 · 1-4 周

AI Business School
您将获得的技能: Agentic Workflows, Prompt Engineering, AI Workflows, Prompt Engineering Tools, Agentic systems, Generative AI Agents, Generative AI, AI Personalization, No-Code Development, Responsible AI, Risk Management, Large Language Modeling, AI literacy, AI Enablement, ChatGPT, Risk Analysis, LLM Application, Artificial Intelligence, Innovation, Productivity
初级 · 专项课程 · 1-3 个月
University of Illinois Urbana-Champaign
您将获得的技能: 数据收集, 数据分析, 数字营销, 数字广告, 生成式人工智能, 数字品牌战略, 数据可视化, 营销传播, 营销策略与技巧, MarTech, 营销策略, 消费者行为, 分析, 客户参与, 社交媒体营销, 推动参与, 忠诚计划, 内容营销, 跨渠道营销, 数字媒体战略
攻读学位
初级 · 课程 · 1-4 周

Akamai Technologies, Inc.
您将获得的技能: Endpoint Security, Database Systems, Computer Security Incident Management, Security Management, Databases, Operating System Administration, Database Administration, Routing Protocols, Application Development, Network Architecture, Linux Commands, TCP/IP, Operating Systems, Web Design and Development, Cascading Style Sheets (CSS), Web Development, Data Structures, File I/O, Data Analysis, Software Development
初级 · 专业证书 · 3-6 个月

Coursera
您将获得的技能: Customer Analysis, Persona Development, Customer Relationship Management, Customer Insights, Target Audience, Target Market, Marketing Strategies, Marketing Planning, Consumer Behaviour, Social Media, Product Knowledge, Research
初级 · 指导项目 · 不超过 2 小时

您将获得的技能: Client Services, Loyalty Programs, Customer Retention, Relationship Management, E-Commerce, Brand Loyalty, Customer Relationship Management, Customer Service, Customer Relationship Building, Customer Engagement, Web Analytics, Digital Marketing, Product Improvement, Customer Analysis, Digital Analysis, Digital Marketing Tools, Conversion Funnel Analysis, Performance Analysis, Customer Insights, Presentations
初级 · 课程 · 1-4 周

Alex Genadinik
您将获得的技能: Customer experience improvement, Customer Service, Customer Retention, Customer experience strategy (CX), Client Services, Customer Complaint Resolution, Customer Relationship Building, Customer Engagement, Brand Loyalty, Experience Design, Process Analysis, Process Improvement, Continuous Improvement Process
混合 · 课程 · 1-4 周

Emory University
您将获得的技能: Marketing Automation, Customer Retention, Marketing Operations, Marketing Effectiveness, Customer Acquisition Management, Marketing Analytics, Customer Analysis, Customer Insights, MarTech, Data-Driven Marketing, AI Enablement, Predictive Modeling
中级 · 课程 · 1-4 周