客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

您将获得的技能: Data-Driven Decision-Making, Data Visualization, Business Analytics, Data Analysis, Data Cleansing, Statistical Analysis, Data Preprocessing, Exploratory Data Analysis, Matplotlib, Customer Analysis, Analytical Skills, Trend Analysis, Pandas (Python Package), Python Programming, Jupyter
中级 · 指导项目 · 不超过 2 小时

LearnQuest
您将获得的技能: 云计算管理, 云计算, 微软 Azure, 防火墙, 虚拟网络化, 基础设施安全, Network Security, 云平台, 云存储, 云基础设施, Virtual Machine, 虚拟化和 Virtual Machine, 云安全
初级 · 课程 · 1-3 个月

University of Leeds
您将获得的技能: 集成测试, 测试案例, 验收测试, 用户验收测试(UAT), 软件测试, 软件质量保证, 质量保证, 系统测试, 测试计划, 软件开发生命周期, 验证和确认, 软件开发, 白盒测试, 单元测试, 功能测试
初级 · 课程 · 1-4 周

您将获得的技能: Sales Presentation, Selling Techniques, Target Audience, Customer Relationship Building, Closing (Sales), Business-To-Consumer, Target Market, Sales, Communication, Company, Product, and Service Knowledge, Customer Analysis, Sales Strategy, Product Promotion, Customer Engagement, Product Demonstration, Brand Loyalty, Consumer Behaviour
中级 · 课程 · 1-4 周

IE Business School
您将获得的技能: 趋势分析, 预测, 人工智能, 国际关系, 移情与情商, 分析, 情报收集与分析, 战略思维, 决策, 解决复杂问题, 竞争情报, 数字化转型, 利益相关者分析, 时间表, 批判性思维, 商业智能, 企业战略
初级 · 课程 · 1-4 周

University of London
您将获得的技能: 竞争分析, 文化, 工艺设计, 商务, 营销策略, 运行效率, 营销心理学, 营销策划, 国际关系, 消费者行为, 可持续商业, 战略营销, 运营管理, 业务运营, 全球营销, 营销, 商业道德, 社会科学, 卓越运营, 营销策略与技巧
初级 · 专项课程 · 3-6 个月

您将获得的技能: Miro AI, Value Propositions, Business Modeling, Product Development, Business Analysis, Business Process Modeling, Stakeholder Communications, Business Solutions, Presentations, Business Strategy, Strategic Thinking, Innovation, Entrepreneurship
中级 · 指导项目 · 不超过 2 小时

University of California, Davis
您将获得的技能: 市场调查, 研究方法, 研究, 定性研究, 样本量的确定, 招聘策略, 调查, 招聘, 撰写报告, 促进讨论, 焦点小组, 消费者行为, 研究报告, 面试技巧
中级 · 课程 · 1-4 周

Coursera
您将获得的技能: Market Research, Analytical Skills, Data Collection, Data-Driven Decision-Making, Market Analysis, Marketing, Business Research, Quantitative Research, Data Analysis, Customer Insights, Market Trend, Consumer Behaviour, Trend Analysis, Competitive Analysis, Strategic Decision-Making
中级 · 课程 · 1-3 个月

AI Business School
您将获得的技能: Agentic Workflows, AI Workflows, Generative AI Agents, Productivity, Workflow Management, No-Code Development, AI Orchestration, AI Enablement, AI Personalization, Self Service Technologies, Artificial Intelligence, Generative AI, Customer Service, Digital Transformation, Automation, Operational Efficiency, Responsible AI, Innovation, Initiative and Leadership
中级 · 课程 · 1-4 周

University of Maryland, College Park
您将获得的技能: Pay Per Click Advertising, Marketing Analytics, Web Analytics, Search Engine Optimization, Analytics, Digital Marketing, Data-Driven Decision-Making, A/B Testing, Data Analysis, Contextual Advertising, Big Data, Key Performance Indicators (KPIs), Customer Data Management, Predictive Analytics, Artificial Intelligence and Machine Learning (AI/ML), Consumer Behaviour, Machine Learning
初级 · 课程 · 1-4 周

LearnKartS
您将获得的技能: Salesforce, Cloud Applications, Email Automation, Data Management
初级 · 课程 · 1-4 周