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  • Customer Experience

客户体验课程

客户体验课程可以帮助您学习客户旅程 Map、Feedback 分析、服务设计和个性化策略。您可以掌握以同理心为驱动的沟通、解决问题以及在不同接触点之间创建无缝互动的技能。许多课程都会介绍客户关系管理(CRM)软件、调查平台和解析仪表板等工具,这些都有助于收集洞察力和提高客户满意度。


热门客户体验课程与认证


  • 状态:新
    新
    状态:免费试用
    免费试用
    A

    AI CERTs

    Network and Security Optimization in Telecommunication

    您将获得的技能: Real Time Data, Model Deployment, Anomaly Detection, Artificial Intelligence and Machine Learning (AI/ML), Telecommunications, Tensorflow, Deep Learning, Artificial Intelligence, Emerging Technologies, Network Performance Management, Generative AI, Generative AI Agents, Wireless Networks, Computer Networking, Network Architecture, Responsible AI, Digital Communications, Network Protocols, System Design and Implementation, Communication

    中级 · 课程 · 1-4 周

  • 状态:新
    新
    状态:预览
    预览
    A

    AI CERTs

    AI for Audio and Music

    您将获得的技能: Natural Language Processing, Digital Signal Processing, Data Ethics, Tensorflow, Responsible AI, Augmented Reality, Artificial Intelligence, AI Personalization, Music, Multimedia, Music Performance, Deep Learning, Information Privacy, Creativity

    初级 · 课程 · 1-3 个月

  • 状态:免费试用
    免费试用
    D

    Digital Marketing Institute

    An Introduction to Digital Marketing and Digital Strategy

    您将获得的技能: Marketing Budgets, Customer experience strategy (CX), Customer experience improvement, Cross-Channel Marketing, Digital Media Strategy, Digital Marketing, Marketing Effectiveness, MarTech, Marketing Strategy and Techniques, Marketing Channel, Customer Insights, Return On Investment, Agile Methodology, Consumer Behaviour, Persona Development, Strategic Thinking, Key Performance Indicators (KPIs), Social Media, Social Media Management

    4.3
    评分, 4.3 星,最高 5 星
    ·
    6 条评论

    初级 · 课程 · 1-4 周

  • 状态:新
    新
    状态:免费试用
    免费试用
    A

    AI CERTs

    AI for Telecommunications

    您将获得的技能: Responsible AI, Tensorflow, Data Ethics, PyTorch (Machine Learning Library), Internet Of Things, Real Time Data, Artificial Intelligence and Machine Learning (AI/ML), Telecommunications, Artificial Intelligence, Emerging Technologies, Generative AI, Wireless Networks, Generative AI Agents, Network Performance Management, Network Architecture, Digital Communications, Network Protocols, Computer Networking, System Design and Implementation, Communication

    高级设置 · 专项课程 · 1-3 个月

  • 状态:免费试用
    免费试用
    E

    Emory University

    AI's Existing Impact

    您将获得的技能: AI Personalization, Personalized Service, Customer experience improvement, Marketing Psychology, ChatGPT, Business-To-Consumer, Customer Engagement, Consumer Behaviour, Customer Service, Artificial Intelligence, Automation, Marketing, Responsible AI, Marketing Analytics, Algorithms, Content Management

    4.9
    评分, 4.9 星,最高 5 星
    ·
    11 条评论

    中级 · 课程 · 1-3 个月

  • C

    Coursera

    Agile Projects: Creating User Stories with Value in Taiga

    您将获得的技能: User Story, Agile Methodology, Agile Project Management, Product Requirements, Customer experience strategy (CX), Presentations, Product Knowledge, Product Development, Customer Insights, Stakeholder Communications, Innovation

    4.8
    评分, 4.8 星,最高 5 星
    ·
    17 条评论

    中级 · 指导项目 · 不超过 2 小时

  • 状态:免费试用
    免费试用
    E

    Emory University

    Capstone: Making the Case for AI

    您将获得的技能: Generative AI, Customer experience improvement, AI Personalization, Marketing Effectiveness, Marketing Strategies, AI Enablement, Marketing Analytics, Customer Insights, Content Creation, Customer Engagement, Artificial Intelligence

    4.4
    评分, 4.4 星,最高 5 星
    ·
    7 条评论

    混合 · 课程 · 1-4 周

  • 状态:免费试用
    免费试用
    F

    Fundação Instituto de Administração

    Otimizando o Marketing Digital

    您将获得的技能: Campaign Management, Advertising Campaigns, Consumer Behaviour, Digital Marketing, Marketing Strategies, Marketing Effectiveness, Marketing Planning, Return On Investment, Media Planning, Performance Reporting, Customer Insights, Marketing Analytics, Customer Analysis, Customer experience improvement, Customer Engagement, Marketing Communications, Target Audience, Product Lifecycle Management

    初级 · 课程 · 1-4 周

  • 状态:免费试用
    免费试用
    U

    University of Maryland, College Park

    Transforming Your Company's Data Analytics

    您将获得的技能: Data Storytelling, Data Visualization, Digital Transformation, Data Presentation, Data-Driven Decision-Making, Business Transformation, Presentations, Data Literacy, Decision Making, Dashboard, Business Analytics, Strategic Decision-Making, Customer Engagement, Analytics, Business Intelligence, Customer experience strategy (CX), Data Strategy, Case Studies, Leadership, Stakeholder Communications

    5
    评分, 5 星,最高 5 星
    ·
    16 条评论

    初级 · 专项课程 · 3-6 个月

  • 状态:免费
    免费
    A

    Amazon Web Services

    Amazon Connect Contact Lens Fundamentals

    您将获得的技能: Customer experience improvement, Customer Relationship Management, Customer Insights, Customer Service, Trend Analysis, Employee Performance Management, Text Mining, System Implementation

    混合 · 课程 · 1-4 周

  • 状态:免费试用
    免费试用
    U

    University of Maryland, College Park

    Lean Enterprise Framework: Transform the Business Model

    您将获得的技能: Innovation, Product Lifecycle Management, New Product Development, Design Thinking, Product Development, Product Management, Business Modeling, Product Strategy, Customer experience strategy (CX), Product Marketing, Key Performance Indicators (KPIs), Value Propositions, Performance Measurement, Portfolio Management, Customer Insights, Business Metrics, Customer experience improvement, Business Strategy, Persona Development, Lean Methodologies

    初级 · 课程 · 1-3 个月

  • 状态:免费试用
    免费试用
    H

    Howard University

    Introduction to Information Systems for Business

    您将获得的技能: Design Thinking, Business Software, Information Systems, Cloud Computing, Business Systems, Business Technologies, Cloud Deployment, Cloud Security, Virtualization, Digital Transformation, Cloud Services, Management Information Systems, Product Design, Business Solutions, Information Technology, Cloud Infrastructure, Customer Insights, User Centered Design, Cybersecurity, Data Management

    4.8
    评分, 4.8 星,最高 5 星
    ·
    77 条评论

    中级 · 专项课程 · 1-3 个月

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总之,以下是 10 最受欢迎的 customer experience 课程

  • Network and Security Optimization in Telecommunication: AI CERTs
  • AI for Audio and Music: AI CERTs
  • An Introduction to Digital Marketing and Digital Strategy: Digital Marketing Institute
  • AI for Telecommunications: AI CERTs
  • AI's Existing Impact: Emory University
  • Agile Projects: Creating User Stories with Value in Taiga: Coursera
  • Capstone: Making the Case for AI: Emory University
  • Otimizando o Marketing Digital: Fundação Instituto de Administração
  • Transforming Your Company's Data Analytics: University of Maryland, College Park
  • Amazon Connect Contact Lens Fundamentals: Amazon Web Services

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