个结果，搜索词为 "service recovery"
Alex Genadinik
您将获得的技能: Active Listening, Customer experience improvement, Customer Retention, Empathy, Customer Service, Customer and Client Support, Surveys, Non-Verbal Communication, Market Research, Customer Support, Survey Creation, Customer experience strategy (CX), Brand Loyalty, Verbal Communication Skills, Customer Relationship Building, Customer Inquiries, Emotional Intelligence, Communication Strategies, Professional Development, Competitive Analysis
您将获得的技能: Service Management, Information Technology Infrastructure Library, Customer experience improvement, IT Service Management, Service Improvement, Change Control, IT Management, Practice Management, Security Management, Technical Services, Enterprise Architecture, Continuous Improvement Process, Service Design, Managed Services, Agile Methodology, Governance, Risk Management Framework, Organizational Structure, Strategic Partnership, Information Management
Logical Operations
您将获得的技能: Information Technology Infrastructure Library, Problem Management, IT Service Management, Service Management, IT Management, Change Control, Information Technology Operations, Information Technology, Service Level, Operations Management, Technical Support and Services, Incident Management, Governance, Technical Management, Help Desk Support, Asset Management, Operations, Automation
您将获得的技能: Systems Administration, IT Infrastructure, Lightweight Directory Access Protocols, Cloud Management, Operating System Administration, Active Directory, Server Administration, Disaster Recovery, Linux Administration, Cloud Infrastructure, Technical Consulting, Windows Servers, Cloud Computing, Network Administration, Data Storage
您将获得的技能: Site Reliability Engineering, Service Level, Service Level Agreement, Reliability, Key Performance Indicators (KPIs), System Monitoring, Application Performance Management, Performance Measurement, Business Metrics, Continuous Monitoring, Operational Performance Management, Return On Investment, DevOps, Customer experience improvement, Incident Management, Software Development, Prioritization, Business Leadership
CVS Health
您将获得的技能: 积极倾听, 交流, 向上销售, 冲突管理, 客户服务, 解决客户投诉, 事务处理, 收银机操作, 时间管理, 问候客户, 呼叫中心经验, 团队合作, 降级技巧, 面试技巧, 建立客户关系, 同理心, 交叉销售, 零售店运营, 数据录入, 成长意识
是什么让您今天来到 Coursera？
您将获得的技能: Peripheral Devices, File Systems, Mac OS, User Accounts, Virtual Private Networks (VPN), File Management, TCP/IP, User Provisioning, Data Security, System Configuration, Apple software proficiency, Network Protocols, Operating System Administration, Network Administration, Network Support, Software Installation, Data Management, Unix Commands, Unix, Application Performance Management
Google Cloud
您将获得的技能: 网站可靠性工程, CI/CD, 安全文化, 自动化, 事件管理, 组织结构, 变革管理, 绩效衡量, 服务水平, 文化转型, 数据驱动决策, 设定目标, 系统实施
您将获得的技能: Data Pipelines, Apache Airflow, Site Reliability Engineering, Disaster Recovery, Apache Kafka, Data Integrity, Data Infrastructure, Workflow Management, Data Storage Technologies, Real Time Data, Data Processing, Apache Spark
您将获得的技能: Incident Response, Digital Forensics, Distributed Denial-Of-Service (DDoS) Attacks, Security Information and Event Management (SIEM), Computer Security Incident Management, Incident Management, Endpoint Detection and Response, Continuous Monitoring, Event Monitoring, System Monitoring, Intrusion Detection and Prevention, Cyber Threat Intelligence, Cyber Threat Hunting, Anomaly Detection, Cybersecurity, Cyber Security Strategy, Threat Detection, Malware Protection, Cyber Attacks, Cyber Engineering
Microsoft
您将获得的技能: 微软 Azure, 云计算, 云安全, 虚拟机, 可扩展性, 基础设施即服务（IaaS）, Microsoft Azure, 云基础设施, 负载平衡, 安全信息与事件管理（SIEM）, 网络路由, Kubernetes, 虚拟网络, 身份和访问管理, 云服务, 网络安全, 应用程序部署, 操作系统管理, Network Security, Virtual Machine
您将获得的技能: Hardware Troubleshooting, Customer Service, Network Troubleshooting, Customer Relationship Building, Computer Security Incident Management, Incident Response, Professional Development, Continuous Improvement Process, Cybersecurity, Process Improvement, Performance Metric, Desktop Support, Operating Systems, Computer Hardware, Cyber Attacks, Customer experience improvement, Technical Support, Customer Complaint Resolution, Digital Transformation, Lifelong Learning
总之，以下是 10 最受欢迎的 service recovery 课程
- Customer Service, Customer Support, Customer Experience: Alex Genadinik
- ITIL V4 Certification Preparation: EDUCBA
- ITIL 4 Foundation: Logical Operations
- System Administration and IT Infrastructure Services: Google
- SLIs and SLOs Demystified: Packt
- CVS Health 呼叫中心客户服务: CVS Health
- Apple Certified Support Professional 10.14: Packt
- 发展 Google SRE 文化: Google Cloud
- Orchestrate & Recover Real-Time Data Pipelines: Coursera
- Incident Response and Cyber Forensics: Edureka
