Self Service Technologies

自助服务技术是允许客户生产和消费服务的技术接口,无需服务提供商的直接互动。Coursera 的自助服务技术目录教您如何利用这些技术来提升客户体验和简化业务运营。您将学习各种自助服务技术的实施,从自助终端、自动取款机、交互式语音应答系统到在线平台、移动应用程序和聊天机器人。您将深入了解这些系统的设计和管理、数据隐私和安全的作用以及对企业的战略影响。这种理解将使您能够在各行各业的技术、客户需求和业务目标之间架起一座桥梁。
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通过实践教程在 2 小时内掌握与工作相关的技能。
通过已评分作业、视频和论坛向顶级授课教师学习。
在交互式实践环境中学习新工具或新技能。
通过完成一系列课程和项目,深入学习学科知识。
获得行业领导者颁发的职业证书,展示您学到的专业知识。

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“self service technologies” 的结果

  • 状态:新
    状态:免费试用

    您将获得的技能: Apple software proficiency, Apple Service Certification, Mac OS, Apple iOS, Apple Hardware proficiency, iOS Development, Application Deployment, Enterprise Application Management, Mobile Security, Package and Software Management, Hardening, Malware Protection, Software Installation, Software Testing, Self Service Technologies, Configuration Management

  • 状态:新
    状态:预览

    您将获得的技能: ServiceNow, Workflow Management, IT Service Management, Digital Transformation, Business Process Automation, Self Service Technologies, Artificial Intelligence, Technical Support and Services, Operational Efficiency, Predictive Modeling, Incident Management, Event Monitoring, Change Management, Performance Analysis

  • 状态:免费试用

    Coursera Instructor Network

    您将获得的技能: 自助服务技术, Prompt Engineering, 自动化, 个人发展, 时间管理, 电子邮件自动化, ChatGPT, 人工智能, 沟通, 业务流程自动化, 生产率, 日历管理, 生成式人工智能, 自然语言处理

  • 状态:新
    状态:免费试用

    您将获得的技能: Prompt Engineering, Generative AI, AI Personalization, Large Language Modeling, Artificial Intelligence, ChatGPT, Training Programs, Personalized Service, Customer Service, Customer experience improvement, Self Service Technologies, Ideation, Automation, Content Creation, Business Transformation, Innovation

  • 状态:新
    状态:免费试用

    您将获得的技能: Generative AI, Responsible AI, Risk Management, AI Personalization, Artificial Intelligence, LLM Application, Customer Service, Customer experience improvement, Self Service Technologies, Automation, Digital Transformation

  • 状态:新
    状态:免费试用

    您将获得的技能: Looker (Software), Dashboard, Business Intelligence, Data Analysis Software, Google Gemini, Data Visualization Software, Data Governance, Data Integration, Interactive Data Visualization, Governance, Self Service Technologies, LLM Application, Application Programming Interface (API)

是什么让您今天来到 Coursera?

  • 状态:新
    状态:免费试用

    您将获得的技能: Apple Hardware proficiency, iOS Development, Self Service Technologies

  • 状态:新
    状态:预览

    您将获得的技能: ServiceNow, Information Technology Infrastructure Library, IT Service Management, Problem Management, Service Management, Information Technology Operations, Digital Transformation, Change Control, Configuration Management, Self Service Technologies, IT Management, Automation, Problem Solving, Design, Order Fulfillment

  • 状态:预览

    Coursera Instructor Network

    您将获得的技能: AI Personalization, Generative AI, Responsible AI, Customer Analysis, Customer Service, Customer experience improvement, Customer Engagement, Prompt Engineering, Self Service Technologies, LLM Application, Natural Language Processing

  • 状态:免费试用

    Emory University

    您将获得的技能: AI Personalization, Generative AI, Marketing Automation, Customer Retention, Personalized Service, Marketing Operations, Marketing Analytics, Data-Driven Decision-Making, Customer Analysis, Customer Insights, Marketing Strategies, Marketing, Marketing Effectiveness, Responsible AI, Customer experience improvement, Self Service Technologies, Customer Engagement, Business Marketing, Customer Acquisition Management, Artificial Intelligence

  • 状态:新
    状态:预览

    您将获得的技能: AI Personalization, Responsible AI, Data Ethics, Customer experience improvement, User Feedback, Generative AI, Self Service Technologies, Personalized Service, ChatGPT, Customer Support, Customer Service, Customer Analysis, Customer Insights, Automation, Customer Engagement, Artificial Intelligence, Ethical Standards And Conduct, Natural Language Processing, Data Security

  • 状态:免费试用

    您将获得的技能: 自助服务技术, 数据科学, 应用程序部署, 机器学习, Prompt Engineering, 工作流程管理, AI 产品战略, ChatGPT, 人工智能和机器学习(AI/ML), 商业智能, 业务工作流程分析, LLM 申请, 负责任的人工智能, 深度学习, 生成式人工智能, 无代码开发, 提示模式, IBM 云, 行动导向, 自然语言处理

是什么让您今天来到 Coursera?

主要合作伙伴

  • Google Cloud
  • Amazon Web Services
  • IBM
  • Emory University
  • Packt
  • Khalifa University
  • Simplilearn
  • Universidades Anáhuac