个结果，搜索词为 "it service management"
Logical Operations
您将获得的技能: Information Technology Infrastructure Library, Problem Management, IT Service Management, Service Management, IT Management, Change Control, Information Technology Operations, Information Technology, Service Level, Operations Management, Technical Support and Services, Incident Management, Governance, Technical Management, Help Desk Support, Asset Management, Operations, Automation
Coursera
您将获得的技能: 信息技术基础设施图书馆, 事件管理, 自动化, IT 服务管理, 软件安装, IT 自动化, 问题管理, 发布管理, 工作流程管理, 解决问题, 服务管理, 信息技术, 服务诺, IT 管理, 信息技术业务, 变革管理
您将获得的技能: Service Management, Information Technology Infrastructure Library, Customer experience improvement, IT Service Management, Service Improvement, Change Control, IT Management, Information Technology Architecture, Practice Management, Security Management, Technical Services, Infrastructure Architecture, Enterprise Architecture, Business Relationship Management, Hospitality Services, Continuous Improvement Process, Agile Methodology, Governance, Risk Management Framework, Organizational Structure
您将获得的技能: Desktop Support, Package and Software Management, Technical Support and Services, Computer Hardware, Technical Support, Software Installation, System Support, Network Support, General Networking, Help Desk Support, Technical Documentation, Hardware Troubleshooting, Software Documentation, Customer Support, End User Training and Support, Computer Networking, Information Technology, Technical Writing, Computer Systems, Linux
您将获得的技能: ServiceNow, Information Technology Infrastructure Library, IT Service Management, Problem Management, Service Management, Information Technology Operations, Digital Transformation, Change Control, Configuration Management, IT Management, IT Automation, Change Requests, Automation, Problem Solving, Data Integration, Design, Order Fulfillment
University of Minnesota
您将获得的技能: 投资管理, 项目组合管理, 成本效益分析, 决策, 投资组合管理, 管理, 资源分配, 技术战略, 风险管理, 财务分析, 风险分析, 投资回报, IT 管理, 信息技术, 变革管理, 资源消耗核算, 系统实施
是什么让您今天来到 Coursera？
您将获得的技能: Surveys, Employee Surveys, Data Sharing, User Feedback, IT Management, User Accounts, Account Management
您将获得的技能: Service Management, Service Improvement, Quality Improvement, Service Design, IT Service Management, Customer experience improvement, Self Service Technologies, Call Center Experience, Customer Service, IT Management, Customer experience strategy (CX), Intranet, Systems Integration, Operations, Account Management, Virtual Environment
您将获得的技能: Capacity Management, Information Technology Infrastructure Library, IT Service Management, Service Management, Problem Management, Change Control, IT Management, Service Level, Security Management, Capacity Planning, Incident Management, Service Level Agreement, Change Management, Change Requests, Information Systems Security, Information Technology Operations, Information Assurance, Security Controls, Organizational Change, Help Desk Support
您将获得的技能: 工艺设计, 事件管理, 运行效率, 人工智能赋能, 数字化转型, 人工智能, IT 服务管理, 自动化, 事件监测, 工作流程管理, 性能分析, 技术支持与服务, 自助服务技术, 服务诺, 服务管理, 人工智能工作流程, 变革管理, 改善服务, 业务流程自动化
您将获得的技能: Service Improvement, Performance Improvement, Service Management, Strategic Sourcing, Information Technology Infrastructure Library, IT Service Management, Governance, Systems Integration, Supplier Performance Management, Continuous Improvement Process, Supplier Relationship Management, Supplier Management, Performance Management, Coordination, Procurement, Organizational Change, Performance Analysis, Change Management, Accountability Frameworks, Data Governance
您将获得的技能: IT Service Management, Information Technology Infrastructure Library, IT Management, Service Management, Business Relationship Management, Control Objectives for Information and Related Technology (COBIT), Service Level, Continuous Improvement Process, Process Design, Service Design, Stakeholder Engagement, Continuous Quality Improvement (CQI), Service Level Agreement, Operational Excellence, Organizational Strategy, Process Improvement, Organizational Development, Process Development, Organizational Change, Organizational Leadership
总之，以下是 10 最受欢迎的 it service management 课程
- ITIL 4 Foundation: Logical Operations
- ITSM 基础：优化 IT Service 管理: Coursera
- ITIL V4 Certification Preparation: EDUCBA
- Technical Support Fundamentals: Google
- Advanced ITSM with ServiceNow: Optimizing IT Operations: Coursera
- 信息系统/信息技术管理: University of Minnesota
- IT Ticket Management with Typeform: Coursera
- Universal Service Desk (USD) for Enterprise IT Services: Packt
- Practical IT Service Management: Packt
- ServiceNow 基础知识：IT 自动化和 AI 驱动的工作流: Coursera
