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在整个课程（说明和评估）中使用的语言。
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“customer experience improvement” 的结果
状态：新状态：免费试用您将获得的技能: Email Marketing, Social Media Marketing, Point of Sale, Social Media, Brand Loyalty, Customer Retention, Customer Relationship Management, Customer Engagement, Shipping and Receiving, Customer Analysis, E-Commerce, Relationship Building, Marketing Planning, Digital Marketing, Content Creation, User Feedback, Process Optimization, Content Strategy, Business Marketing, Contextual Advertising
状态：免费试用Coursera Instructor Network
您将获得的技能: Customer Engagement, Customer Insights, User Feedback, Customer Analysis, Market Research, Surveys, Customer experience strategy (CX), Customer Service, Data Collection, Active Listening, Continuous Improvement Process, Data-Driven Decision-Making, Focus Group
状态：预览Starweaver
您将获得的技能: Loyalty Programs, Customer Relationship Management (CRM) Software, Customer Retention, Customer Success Management, Sales Management, Marketing Automation, Marketing Strategies, Business Development, Performance Management, Performance Measurement, Data-Driven Decision-Making, Predictive Modeling
状态：预览Georgia Institute of Technology
您将获得的技能: 用户体验设计, 可用性, 以用户为中心的设计, 需求分析, 用户界面 (UI) 设计, 原型设计, UI/UX 研究, 交互设计, 可用性测试, 用户研究
状态：新状态：免费试用Coursera Instructor Network
您将获得的技能: Customer experience strategy (CX), Responsible AI, Customer Engagement, Predictive Analytics, Personalized Service, Customer Service, Google Gemini, Customer Insights, Anthropic Claude, Data-Driven Decision-Making, Artificial Intelligence, Generative AI, Return On Investment
状态：新状态：免费试用Coursera Instructor Network
您将获得的技能: Prompt Engineering, Customer Retention, Loyalty Programs, Customer Acquisition Management, Customer Engagement, Responsible AI, Customer experience strategy (CX), Customer Success Management, Customer Service, Generative AI, Customer Support, AI Personalization, ChatGPT, Customer Analysis, Anthropic Claude, Artificial Intelligence, Business Process Automation, Data-Driven Decision-Making, Automation, Predictive Analytics
是什么让您今天来到 Coursera？
状态：新状态：免费试用AI Business School
您将获得的技能: Prompt Engineering, Agentic systems, Generative AI Agents, Generative AI, Productivity, AI Personalization, Workflow Management, No-Code Development, Responsible AI, Risk Management, Large Language Modeling, ChatGPT, AI Product Strategy, Training Programs, Personalized Service, LLM Application, Customer Service, Customer experience improvement, Artificial Intelligence, Innovation
状态：新状态：预览您将获得的技能: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Client Services, Hospitality, Friendliness, Professionalism, Teamwork, Composure, Coordination, Customer experience improvement, Collaboration, Personalized Service, Customer Relationship Building, Communication, Empathy, Active Listening
状态：免费试用Coursera Instructor Network
您将获得的技能: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer experience improvement, Customer Engagement, Customer Service, Consumer Behaviour, User Feedback, Customer Analysis, Marketing Strategies, Service Improvement, Personalized Service
状态：新状态：预览University of Cambridge
您将获得的技能: User Experience Design, Storytelling, Design, User Centered Design, Design Thinking, Human Centered Design, Public Speaking, Design Research, Usability Testing, Empathy, Creativity, Collaboration
状态：免费试用Coursera Instructor Network
您将获得的技能: Generative AI, Customer Insights, AI Personalization, Customer Analysis, ChatGPT, Customer experience strategy (CX), Real Time Data, Persona Development, Design Thinking, Predictive Analytics, Artificial Intelligence, Analysis, Design
状态：免费试用IE Business School
您将获得的技能: 跨职能合作, 改善客户体验, 整合营销传播, 用户体验, 客户体验战略（CX）, 打造品牌, 品牌战略, 客户洞察, 消费者行为, 管理团队, 员工参与, 品牌管理, 商业道德, 行为经济学
总之，以下是 10 最受欢迎的 customer experience improvement 课程
- Google Digital Customer Engagement: Google
- Voice of the Customer (VoC): Enhancing Experiences : Coursera Instructor Network
- Customer Relationship Management: Starweaver
- 用户体验设计导论: Georgia Institute of Technology
- AI for Customer Experience with Chatbots and Analytics: Coursera Instructor Network
- AI-Powered Customer Success: Coursera Instructor Network
- AI for Customer care: AI Business School
- Customer Service Essentials: 20 Skills for Happy Clients: Starweaver
- Improving Customer Retention: Coursera Instructor Network
- User experience design: University of Cambridge
