客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

Google Cloud
您将获得的技能: Cloud Infrastructure, Prompt Engineering, Distributed Denial-Of-Service (DDoS) Attacks, Google Cloud Platform, Identity and Access Management, Infrastructure As A Service (IaaS), Kubernetes, Cloud Security, Cloud Applications, Generative AI, Data Loss Prevention, Cloud Storage, Encryption, OAuth, Security Controls, Virtual Machines, Network Infrastructure, Cloud Computing, Threat Detection, Containerization
中级 · 专项课程 · 3-6 个月
University of Colorado Boulder
您将获得的技能: 在线广告, Google 广告, 付费媒体, 数据伦理, 数字化营销, 点击付费广告, 绩效营销, 数字广告, 广告活动, 广告, 营销, 客户数据管理, A/B 测试, 消费者行为, 情境广告
初级 · 课程 · 1-3 个月

Tecnológico de Monterrey
您将获得的技能: Social Media Strategy, Social Media, Social Media Marketing, Content Marketing, Plan Execution, Performance Measurement, Marketing Strategies, Content Strategy, Campaign Management, Marketing, Communication Strategies, Goal Setting, Customer Engagement
混合 · 课程 · 1-3 个月

Universidade de São Paulo
您将获得的技能: Software Testing, Test Planning, Test Case, Acceptance Testing, Functional Testing, Software Quality Assurance, Quality Assurance, Usability Testing, White-Box Testing, Integration Testing
初级 · 课程 · 1-3 个月

Google Cloud
您将获得的技能: 云计算, 集装箱化, 数据基础设施, 数据存储技术, 数据处理, 互操作性, 数据流, 无服务器计算, 数据管道, 身份和访问管理, 云安全
中级 · 课程 · 1-3 个月

Arizona State University
您将获得的技能: Innovation, Design Thinking, Brainstorming, Creativity, Customer experience improvement, New Product Development, Product Development, Service Design, Strategic Planning, Brand Management, Sustainable Business, Process Improvement, Business Strategies
初级 · 课程 · 1-3 个月
University of Illinois Urbana-Champaign
您将获得的技能: Sustainable Business, Global Marketing, Virtual Teams, Business Ethics, Diversity Marketing, Corporate Sustainability, Sustainable Development, Cultural Sensitivity, Cultural Diversity, Environmental Social And Corporate Governance (ESG), Workplace inclusivity, Intercultural Competence, Consumer Behaviour, Environmental Issue, Market Analysis, Solution Design, Diversity Awareness, Cultural Responsiveness, Culture, Brand Strategy
攻读学位
初级 · 专项课程 · 3-6 个月

Board Infinity
您将获得的技能: Restful API, Application Deployment, Web Development, Full-Stack Web Development, Cloud API, Application Development, Software Documentation, Data Validation
中级 · 课程 · 1-4 周

Amazon Web Services
您将获得的技能: Self Service Technologies, Process Analysis, Process Improvement, Customer experience improvement, Amazon Web Services, Workflow Management, Personalized Service, Cost Management
初级 · 课程 · 1-4 周

University of California, Irvine
您将获得的技能: 生产规划, 预测, 运筹学, 库存管理系统, 能力管理, 供应链规划, 绩效衡量, 材料管理, 运营管理, 库存会计, 微软Excel, 工艺优化, 客户需求规划, 容量规划, 库存管理, 库存控制, 供应链, 供应链管理, 资源分配, 需求规划
中级 · 专项课程 · 1-3 个月

Tecnológico de Monterrey
您将获得的技能: Psychology, Personal Development, Oncology, Health Promotion, Behavioral Health, Mental and Behavioral Health Specialties, Public Health and Disease Prevention, Social Work, Empowerment, Health Care, Human Learning, Self-Awareness, Mental Health, Positive Behavior Support, Community Development, Resilience, Human Development, Scientific Methods, Social Sciences, Culture
初级 · 专项课程 · 1-3 个月

IE Business School
您将获得的技能: Marketing Communications, Integrated Marketing Communications, Advertising, Brand Loyalty, Brand Management, Marketing, Brand Strategy, Public Relations, Marketing Planning, Marketing Budgets, Social Media Marketing, Digital Marketing, Marketing Management, Search Engine Optimization, Communication Strategies, Crisis Management, Communication, Consumer Behaviour
初级 · 课程 · 1-4 周