客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

您将获得的技能: Competitive Analysis, Customer Analysis, Miro AI, Customer Insights, Value Propositions, Company, Product, and Service Knowledge, Business Modeling, Presentations, Product Knowledge, Marketing
初级 · 指导项目 · 不超过 2 小时

IESE Business School
您将获得的技能: Operations Management, Process Improvement, Performance Improvement, Process Design, Inventory Management, Process Management, Business Operations, Operational Analysis, Organizational Strategy, Operational Efficiency, Inventory Management System, Business Process, Workflow Management, Strategic Decision-Making, Capacity Management
中级 · 课程 · 1-4 周

您将获得的技能: Prompt Engineering, Microsoft Copilot, Content Performance Analysis, Marketing and Public Relations, Editing, Customer Insights, Content Development and Management, Proofreading, Public Relations, Integrated Marketing Communications, Customer Analysis, Content Creation, Marketing Communications, Persona Development, Writing and Editing, Content Management, Content Marketing, Content Strategy, Generative AI, Marketing Strategies
初级 · 专项课程 · 3-6 个月

Zoho Corporation
您将获得的技能: Customer Relationship Management, Sales Management, Selling Techniques, Customer Relationship Management (CRM) Software, Sales Strategy, Sales Process, Sales, General Sales Practices, Sales Pipelines, Sales Prospecting, B2B Sales
初级 · 课程 · 1-3 个月

Arizona State University
您将获得的技能: Curiosity, Design Thinking, Innovation, Customer Analysis, Creative Thinking, Target Audience, Customer Insights, Market Research, Entrepreneurship, Problem Solving, Communication
初级 · 课程 · 1-3 个月

LearnQuest
您将获得的技能: 对象关系映射, JSON, Java 编程, 负载平衡, Spring Boot, 还原式 API, YAML, 事务处理, 数据持久性, 云计算架构, 模型-视图-控制器, 网络服务, 面向服务的架构, JUnit, 企业应用管理, 弹簧框架, 应用程序接口网关, 微服务, 软件架构, 单元测试
初级 · 专项课程 · 1-3 个月

Institut Mines-Télécom
您将获得的技能: 计算机视觉, 三维资产, 全球定位系统, 原型设计, 移动开发, 用户界面(UI), 增强现实, 安卓(操作系统), 增强现实与虚拟现实(AR/VR), 地理空间信息与技术, 图像分析
中级 · 课程 · 1-3 个月

Cisco Learning and Certifications
您将获得的技能: 负载平衡, 网络管理, 防火墙, Network Security, 恶意软件保护, 基础设施安全, 网络监控, 脆弱性评估, Authentication, 通用网络, 网络应用, TCP/IP, 授权(计算), Distributed Denial-Of-Service (DDoS) 攻击, 入侵检测和防御, Network Protocol(网络协议, 网络基础设施
混合 · 课程 · 1-4 周

Automatic Data Processing, Inc. (ADP)
您将获得的技能: 工资单, 客户服务, 员工参与, 薪酬管理, 沟通策略, 人力资源信息系统(HRIS), 合规管理, 薪资管理, 道德标准与行为, 薪资处理
初级 · 课程 · 1-4 周

Google - Spectrum Sharing
您将获得的技能: Public Key Infrastructure, Wireless Networks, Technical Communication, Communication Systems, Network Infrastructure, Global Positioning Systems, System Configuration, Record Keeping, Verification And Validation, Technical Services, Data Entry, Data Validation
混合 · 课程 · 1-3 个月

Google Cloud
您将获得的技能: 自动化, 网站可靠性工程, 事件管理, CI/CD, 服务水平, 设定目标, 安全文化, 数据驱动的决策制定, 绩效衡量, 变革管理, 组织结构, 系统实施, 文化 Transformer
初级 · 课程 · 1-3 个月
Universitat Autònoma de Barcelona
您将获得的技能: 3D Modeling, Video Game Development, Game Design, Unity Engine, 3D Assets, Peer Review, User Interface (UI) Design, Computer Graphics, Animations, User Interface and User Experience (UI/UX) Design, Visualization (Computer Graphics), Software Design Documents, Design, User Interface (UI), Experience Design, Music, Animation and Game Design, Usability, Microsoft Visual Studio, Computer Graphic Techniques
初级 · 专项课程 · 3-6 个月