
LearnQuest
您将获得的技能: Active Listening, Prospecting and Qualification, Sales Prospecting, Sales, Rapport Building, Value Propositions, Sales Pipelines, User Research, Sales Process, Persona Development, Communication, Interpersonal Communications, Customer Analysis, Cultural Responsiveness, Resilience
混合 · 课程 · 1-4 周

您将获得的技能: Customer Insights, Digital Marketing, Customer Analysis, Marketing Strategies, Customer experience strategy (CX), Marketing Planning, Content Marketing, Social Media Marketing, Marketing Channel, Target Audience, Persona Development, Marketing Analytics, Brand Marketing, Goal Setting, Smart Goals, E-Commerce
初级 · 课程 · 1-4 周

Board Infinity
您将获得的技能: Product Design, Product Management, Interviewing Skills, Product Lifecycle Management, Product Roadmaps, Case Studies, Stakeholder Communications, Portfolio Management, Estimation, Product Strategy, Storytelling, Technical Communication, Communication, Analysis, Complex Problem Solving, Prioritization, Data Analysis
初级 · 课程 · 1-4 周
University of Illinois Urbana-Champaign
您将获得的技能: 数据收集, 市场调查, 需求评估, 预测, 产品开发, 分析, 产品管理, 客户洞察, 新产品开发, 设计思维, 定量研究, 消费者行为, 创新, 技术解决方案, 目标市场, 市场分析
混合 · 课程 · 1-3 个月

CVS Health
您将获得的技能: 沟通, 呼叫中心经验, 事务处理, 客户服务, 积极倾听, 收银机操作, 时间管理, 解决客户投诉, 降级技巧, 问候客户, 数据输入, 面试技巧, 建立客户关系, 团队合作, 追加销售, 同理心, 冲突管理, 零售店运营, 成长意识, 交叉销售
初级 · 专业证书 · 3-6 个月

CVS Health
您将获得的技能: 根源分析, 沟通, 事务处理, 客户服务, 积极倾听, 时间管理, 解决客户投诉, 降级技巧, 收银机操作, 解决问题, 冲突管理, 非语言交流, 同理心, 零售店运营
初级 · 课程 · 1-4 周

The University of Sydney
您将获得的技能: 批判性思维, 分析技能, 写作, 研究, 解决复杂问题, 高等教育
初级 · 课程 · 1-3 个月

Alfaisal University | KLD
您将获得的技能: Customer Service, Customer Relationship Building, Customer and Client Support, Customer Complaint Resolution, Customer Retention, Business Planning, Company, Product, and Service Knowledge, Communication, Ethical Standards And Conduct
初级 · 课程 · 1-4 周
IE Business School
您将获得的技能: 客户体验战略(CX), 品牌战略, 员工参与, 客户洞察, 整合营销传播, 用户体验, 跨职能合作, 改善客户体验, 管理团队, 商业道德, 消费者行为, 品牌管理, 打造品牌, 行为经济学
中级 · 课程 · 1-3 个月

您将获得的技能: Google Sheets, Service Level, Spreadsheet Software, Customer Data Management, Customer Support, Data Entry, Data Validation, Data Analysis Expressions (DAX), Data Analysis, Data Integration, Organizational Skills, Data Management
初级 · 指导项目 · 不超过 2 小时

Coursera
您将获得的技能: Generative AI Agents, Customer Insights, AI Personalization, Customer Analysis, ChatGPT, Customer experience strategy (CX), AI Enablement, Real Time Data, Persona Development, Design Thinking, Consumer Behaviour, Analysis, Design
中级 · 课程 · 1-4 周

Vanderbilt University
您将获得的技能: Prompt Engineering, ChatGPT, Prompt Patterns, Large Language Modeling, LLM Application, Productivity, Project Planning, OpenAI, AI Enablement, Generative AI, Risk Analysis, Timelines, Project Risk Management, Project Schedules, Project Management, Artificial Intelligence, Key Performance Indicators (KPIs), Smart Goals, Taking Meeting Minutes, Work Breakdown Structure
初级 · 专项课程 · 1-3 个月