
Fundação Instituto de Administração
您将获得的技能: Customer experience strategy (CX), Communication Planning, Marketing Strategies, Consumer Behaviour, Customer Insights, Target Market, Digital Transformation, Digital Marketing, Digital Communications, Marketing Analytics, MarTech, Market Intelligence, Communication Strategies
初级 · 课程 · 1-4 周

University of Maryland, College Park
您将获得的技能: Strategic Communication, Growth Mindedness, Target Audience, Communication Strategies, Constructive Feedback, Stakeholder Communications, Project Management, Communication, Interpersonal Communications, Management Training And Development, Stakeholder Analysis
初级 · 课程 · 1-3 个月

University of California, Irvine
您将获得的技能: 招聘, 人力资源, 业务沟通, 语法, 营销, 办公室管理, 商务写作, 远程办公, 英语, 领导与管理, 沟通, 词汇, 商务
混合 · 课程 · 1-4 周

SAP
您将获得的技能: 需求征询, 协商方法, 利益攸关方沟通, 客户洞察, 利益相关者的参与, 解决方案设计, 项目管理, SAP 应用软件, 客户参与, 技术咨询, 商业分析, 过程分析
初级 · 课程 · 1-3 个月

CVS Health
您将获得的技能: 呼叫中心经验, 积极倾听, 追加销售, 客户服务, 收银机操作, 面试技巧, 冲突管理, 建立客户关系, 团队合作, 时间管理, 解决客户投诉, 沟通, 事务处理, 问候客户, 同理心, 数据输入, 零售店运营, 降级技巧, 成长意识, 交叉销售
初级 · 专业证书 · 3-6 个月

Coursera
您将获得的技能: Customer Success Management, Generative AI Agents, AI Product Strategy, Customer Service, Customer experience improvement, AI Personalization, Customer Engagement, LLM Application, Business Process Automation, Data Ethics, Business Ethics, Information Privacy, Systems Integration
中级 · 课程 · 1-4 周

Alfaisal University | KLD
您将获得的技能: Customer Service, Customer Relationship Building, Customer and Client Support, Customer Complaint Resolution, Customer Retention, Business Planning, Company, Product, and Service Knowledge, Communication, Ethical Standards And Conduct
初级 · 课程 · 1-4 周
IE Business School
您将获得的技能: 整合营销传播, 管理团队, 改善客户体验, 客户体验战略(CX), 打造品牌, 消费者行为, 用户体验, 客户洞察, 商业道德, 品牌管理, 品牌战略, 员工参与, 行为经济学, 跨职能合作
中级 · 课程 · 1-3 个月

Yonsei University
您将获得的技能: 系统设计与实施, Network Protocol(网络协议, 新兴技术, 通信系统, 无线网络, 电信, Network 性能管理
初级 · 课程 · 1-3 个月

University of Pennsylvania
您将获得的技能: 商业分析, 客户分析, 回归分析, 消费者行为, 数据收集, 市场调查, 数据驱动的决策制定, 分析, 客户洞察, 预测分析, 描述性分析, 工艺优化, 营销分析
混合 · 课程 · 1-3 个月

Coursera
您将获得的技能: Generative AI, Customer Insights, AI Personalization, Customer Analysis, ChatGPT, Customer experience strategy (CX), Real Time Data, Persona Development, Design Thinking, Predictive Analytics, Artificial Intelligence, Analysis, Design
中级 · 课程 · 1-4 周

您将获得的技能: Media Relations, Proofreading, Public Relations, Stakeholder Analysis, Integrated Marketing Communications, Marketing Communications, Public Affairs, Content Management, Web Content, Performance Reporting, Storytelling, Content Management Systems, Press Releases, Strategic Communication, Content Strategy, Report Writing, Content Marketing, Social Media Content, Marketing Effectiveness, Generative AI
初级 · 专业证书 · 3-6 个月