客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理(CRM)软件、旅程映射工具和解析平台等工具,帮助您跟踪客户互动并衡量策略的有效性。

Eindhoven University of Technology
您将获得的技能: 模型评估, 数据科学, 实时数据, 工艺优化, 过程分析, 业务流程建模, 运行分析, 性能分析, 业务过程, 流程改进, 验证和确认, 数据驱动的决策制定, 数据处理, 数据挖掘, 业务流程管理
中级 · 课程 · 1-3 个月

Microsoft
您将获得的技能: Microsoft Copilot, Microsoft 365, Sales Enablement, Marketing Automation, Customer experience improvement, Generative AI, Business Process Automation, AI Security, Customer Service, Business Metrics, AI Enablement, Return On Investment, Automation, Customer Retention, Critical Thinking
初级 · 课程 · 1-4 周

Rutgers the State University of New Jersey
您将获得的技能: 内容营销, 营销活动经理, 社交媒体, 关键绩效指标 (KPI), 客户参与, 影响, 投资回报, 品牌意识, 营销分析, 目标受众, 演讲, 营销效果, 社交媒体战略, 营销策略
中级 · 课程 · 1-3 个月

Johns Hopkins University
您将获得的技能: 技术支持, 医疗隐私, 桌面支持, 健康信息管理, 问题跟踪, 电子病历, 健康信息学, 最终用户培训和支持, 病人沟通, 医疗保健行业知识, 服务台支持, 信息技术
初级 · 课程 · 1-4 周

您将获得的技能: Closing (Sales), Sustainable Business, Sales, Professional Development, Customer Relationship Building, Sales Strategy, Professionalism, Persuasive Communication, Emotional Intelligence, Influencing, Adaptability, Data Centers, Customer Insights, Interviewing Skills, Public Speaking, Negotiation, Account Management, Customer Relationship Management, Lead Generation, Digital Content
初级 · 专业证书 · 3-6 个月

Coursera
您将获得的技能: Marketing Design, Social Media Marketing, Social Media Content, Marketing Materials, Marketing, Social Media, Branding, Promotional Materials, Loyalty Programs, Advertising, Creative Design, Customer Engagement
初级 · 指导项目 · 不超过 2 小时

Google Cloud
您将获得的技能: Google Gemini, Gemini, AI Security, Cloud Deployment, Customer Insights, Customer Analysis, Kubernetes, Generative AI, Customer Data Management, Big Data, Google Cloud Platform, Test Script Development, Software Development Life Cycle, Cloud Security, Development Testing, Virtual Networking, Application Deployment, DevOps, Application Development, Security Engineering
中级 · 专项课程 · 1-3 个月

您将获得的技能: Cybersecurity, Cyber Attacks, Data Security, Computer Security Awareness Training, Threat Modeling, Security Awareness, Cyber Threat Intelligence, Threat Management, Network Security, Information Privacy, Malware Protection, Incident Response, Mitigation
初级 · 课程 · 1-4 周

Tecnológico de Monterrey
您将获得的技能: Social Media, LinkedIn, Facebook, Social Media Strategy, Social Network Analysis, Professional Networking, Digital Media Strategy, Cross-Channel Marketing, Business Strategies, Customer Engagement, Digital Communications
混合 · 课程 · 1-4 周

Tecnológico de Monterrey
您将获得的技能: New Product Development, Design Thinking, Innovation, Product Design, Consumer Behaviour, Ideation, User Research, Market Opportunities, Product Improvement, Needs Assessment, Solution Design, Commercialization, Market Trend, Emerging Technologies
混合 · 课程 · 1-3 个月

Simplilearn
您将获得的技能: Search Engine Marketing, Google Ads, Search Engine Optimization, Marketing Strategies, Web Analytics and SEO, Marketing, Email Marketing, Marketing Analytics, Digital Marketing, Performance marketing, Marketing Psychology, Customer Relationship Management, Paid media, Campaign Management, Marketing Automation, Advertising Campaigns, Google Analytics, UI/UX Strategy, Social Media Marketing, Digital Advertising
初级 · 专项课程 · 1-3 个月

National Taiwan University
您将获得的技能: 建筑信息模型, 建筑估算, 数据整合, 施工管理, Autodesk Revit, 模拟和模拟软件, AutoCAD, 三维建模
中级 · 课程 · 1-3 个月