客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

Edureka
您将获得的技能: Spreadsheet Software, Microsoft Excel
中级 · 课程 · 1-3 个月

Tecnológico de Monterrey
您将获得的技能: Social Media Strategy, Social Media, Social Media Marketing, Content Marketing, Plan Execution, Performance Measurement, Marketing Strategies, Content Strategy, Campaign Management, Marketing, Communication Strategies, Goal Setting, Customer Engagement
混合 · 课程 · 1-3 个月
Corporate Finance Institute
您将获得的技能: Data Analysis Expressions (DAX), Power BI, Snowflake Schema, Data Modeling, SQL, Dashboard, Microsoft Excel, Business Intelligence, Excel Formulas, Pivot Tables And Charts, Data Import/Export, Business Reporting, Databases, Interactive Data Visualization, Data Storytelling, Financial Statements, Data Manipulation, Data Transformation, Financial Analysis, Data Visualization
初级 · 专项课程 · 3-6 个月

Google Cloud
您将获得的技能: 网站可靠性工程, 文化 Transformer, 数据驱动的决策制定, CI/CD, 设定目标, 服务水平, 安全文化, 变革管理, 自动化, 绩效衡量, 组织结构, 系统实施, 事件管理
初级 · 课程 · 1-3 个月

Starweaver
您将获得的技能: Revenue Management, Capital Expenditure, Financial Statement Analysis, Advanced Analytics, Hospitality Management, Cost Control, Hospitality, Financial Statements, Budgeting, Financial Analysis, Performance Measurement, Financial Forecasting, Variance Analysis, Business Metrics, Hotel Operations, Financial Management, Innovation, Hotels and Accommodations, Service Management, Financial Planning
中级 · 专项课程 · 3-6 个月

您将获得的技能: Lead Generation, Email Automation, No-Code Development, Google Sheets, Application Deployment, Real Time Data, Customer Communications Management
初级 · 指导项目 · 不超过 2 小时

Coursera
您将获得的技能: 生成式人工智能, 客户洞察, 业务转型, AI 产品战略, 风险, 利益攸关方沟通, 大型语言模型, 数据伦理, 负责任的人工智能, Regulation and Legal Compliance, 组织变革, 业务规划, 客户体验战略(CX), AI 赋能, 企业战略, 商业道德, AI 安全, 生成式 AI 代理, 业务领导, 战略思维
初级 · 专项课程 · 1-3 个月

IBM
您将获得的技能: 招聘, 写作, 数据科学, 投资组合管理, 工作分析, 演讲, 专业网络, Python 程序设计, 解决问题, 数据分析, 面试技巧, 商业研究, 专业发展, 沟通, 公司名称
初级 · 课程 · 1-4 周

Universidade Estadual de Campinas
您将获得的技能: Transportation, Supply Chain, and Logistics, Transportation Management, Logistics, Inventory Management System, Supply Chain, Inventory Control, Supply Chain Management, Service Level, Order Management, Demand Planning, Performance Measurement, Forecasting
初级 · 课程 · 1-3 个月

您将获得的技能: IT Service Management, Service Management, Digital Transformation, Information Technology Infrastructure Library, IT Management, Communication Strategies, Stakeholder Communications, Management Training And Development, Enterprise Application Management, Organizational Strategy, Professional Networking, Value Propositions, Business Operations, Continuous Improvement Process
初级 · 课程 · 3-6 个月

SAP
您将获得的技能: 数据科学, 企业架构, ABAP RESTful 编程模型(RAP), 商业技术, 云计算, 数字化转型, 软件即服务, 云计算架构, 客户体验战略(CX), 网络安全, 分析, 系统设计与实施, SAP S/4HANA, 商业分析, SAP 应用软件, 企业资源规划, 应用程序开发, 微服务
初级 · 课程 · 1-3 个月

Università Bocconi
您将获得的技能: Food and Beverage, Product Knowledge, Customer experience strategy (CX), Hospitality, Operational Excellence, Business Management, Global Marketing, Professional Networking, Consumer Behaviour, Thought Leadership, Product Management, Business Strategy, Growth Strategies, Brand Management, Innovation, Market Opportunities, Marketing
混合 · 课程 · 1-3 个月