
Knowledge Accelerators
您将获得的技能: 沟通, 解决客户投诉, 人际沟通, 客户支持, 服务台支持, 用户关系管理, 客户服务, 客户参与, 改善客户体验, 技术支持与服务, 问候客户, 解决问题, 流程管理, 同理心, 批判性思维和解决问题
初级 · 课程 · 1-3 个月
您将获得的技能: Customer experience strategy (CX), Responsible AI, Customer Engagement, Predictive Analytics, Personalized Service, Customer Service, Google Gemini, Customer Insights, Anthropic Claude, Data-Driven Decision-Making, Artificial Intelligence, Generative AI, Return On Investment
中级 · 课程 · 1-4 周
您将获得的技能: AI Personalization, Customer Insights, ChatGPT, Generative AI, Prompt Engineering, Customer experience improvement, Customer Engagement, LLM Application, Customer Service, Workflow Management, Self Service Technologies, Operational Efficiency, Artificial Intelligence, Automation, Analysis
初级 · 课程 · 1-4 周

您将获得的技能: Customer Service, Customer experience strategy (CX), Customer Analysis, Process Mapping, Customer Insights, Process Design, Customer Support, Cross-Channel Marketing, Marketing Operations, Business Process, Web Analytics, Marketing
初级 · 指导项目 · 不超过 2 小时

Coursera
您将获得的技能: Product Flow Diagram, Process Flow Diagrams, New Product Development, Go To Market Strategy, Product Development, Product Roadmaps, Product Improvement, Product Design, Customer experience strategy (CX), User Research, User Feedback, Continuous Improvement Process, Analysis
中级 · 课程 · 1-4 周
University of Virginia
您将获得的技能: 竞争分析, 战略营销, 市场动态, 市场调查, 企业战略, 演讲, B2B 销售, 产品战略, 成本会计, 消费者行为, 价格谈判, 案例研究, 市场份额, 价值主张, Microsoft PowerPoint, 市场分析
中级 · 课程 · 1-4 周

Coursera
您将获得的技能: Sales Strategy, Sales Process, Sales Enablement, Sales Training, Anthropic Claude, Sales, Sales Development, Sales Management, Data-Driven Decision-Making, Inside Sales, AI Personalization, Customer Analysis, Customer Insights, Customer experience improvement, Market Analysis, Trend Analysis, Analysis
中级 · 课程 · 1-4 周

您将获得的技能: Prompt Engineering, Email Marketing, Generative AI Agents, Persona Development, AI Personalization, ChatGPT, Customer Insights, Target Audience, Marketing Automation, Content Creation
中级 · 课程 · 1-4 周

University of Virginia
您将获得的技能: 成本效益分析, 业务建模, AI 赋能, Agile 方法论, 技术战略, 设计思维, 企业战略, 信息技术, 工艺设计, 技术交流, 项目组合管理, 网络安全, 商业分析
初级 · 课程 · 1-4 周

University of Colorado Boulder
您将获得的技能: 物联网, 数据分析, 数据预处理, 大数据, 文件系统, 新产品开发, 监督学习, 员工管理, 数据存储, 测量系统, 产品开发, 分析, 项目规划, 机器学习算法, 机器学习, 无监督学习, 产品规划
攻读学位
中级 · 课程 · 1-4 周

您将获得的技能: Survey Creation, User Feedback, Customer experience improvement, Customer Insights, User Accounts, Marketing, Business
初级 · 指导项目 · 不超过 2 小时

您将获得的技能: Exploratory Data Analysis, Feature Engineering, Data Analysis, PySpark, Data Processing, Data Cleansing, Data Transformation, Apache Spark, Data-Driven Decision-Making, Decision Tree Learning, Predictive Modeling, Predictive Analytics, Applied Machine Learning, Application Deployment, Machine Learning
中级 · 指导项目 · 不超过 2 小时