
University of Maryland, College Park
您将获得的技能: Customer Retention, Customer Acquisition Management, Customer Analysis, Marketing Channel, Customer Engagement, Loyalty Programs, Customer Insights, Customer Relationship Management, Business-To-Consumer, Cross-Channel Marketing, Marketing Effectiveness, Consumer Behaviour, B2B Sales, Target Market, Operating Cost, Strategic Marketing, Business Metrics, Market Analysis
初级 · 课程 · 1-4 周

HubSpot Academy
您将获得的技能: Sales Presentations, Prospecting and Qualification, Persona Development, Sales Strategy, Sales Process, Target Audience, Sales Pipelines, Sales, Lead Generation, Customer Analysis, Email Automation, Prioritization, Customer Engagement
初级 · 课程 · 1-3 个月

Northeastern University
您将获得的技能: Process Improvement, Data-Driven Decision-Making, Service Improvement, Service Design, Health Systems, Process Design, Business Process Improvement, Patient Flow, Operations Management, Organizational Change, Health Care, Innovation, Change Management, Consumer Behaviour
初级 · 课程 · 1-4 周

University of Minnesota
您将获得的技能: Algorithm, 预测建模, 机器学习算法, AI 个性化服务, 数据挖掘, 应用机器学习
混合 · 课程 · 1-3 个月

National Taiwan University
您将获得的技能: Revenue Management, Service Design, Customer experience improvement, Financial Services, Innovation, Economics, Product Design, Case Studies, Platform As A Service (PaaS), Business Modeling, Business Strategy, Consumer Behaviour
初级 · 课程 · 1-3 个月

CVS Health
您将获得的技能: 建立客户关系, 客户咨询, 沟通, 专业精神, 时间管理, 收银机操作, 问候客户, 电子商务, 数据输入, 销售点, 客户服务, 团队合作, 订单管理系统, 零售销售, 零售店运营, 事务处理, 社交媒体, 付款处理和收款
初级 · 课程 · 1-3 个月

Coursera
您将获得的技能: Prompt Engineering, Email Automation, Customer experience improvement, Generative AI, AI Personalization, Customer Support, Personalized Service, Product Support, Operational Efficiency, Automation
初级 · 课程 · 1-4 周

Knowledge Accelerators
您将获得的技能: 人际沟通, 流程管理, 沟通, 客户参与, 服务台支持, 技术支持与服务, 改善客户体验, 问候客户, 解决问题, 客户支持, 用户关系管理, 同理心, 客户服务, 批判性思维和解决问题, 解决客户投诉
初级 · 课程 · 1-3 个月

您将获得的技能: AI Personalization, Responsible AI, Data Ethics, Customer experience improvement, User Feedback, Generative AI, Self Service Technologies, Personalized Service, ChatGPT, Customer Support, Customer Service, Customer Analysis, Customer Insights, Automation, Customer Engagement, Artificial Intelligence, Ethical Standards And Conduct, Natural Language Processing, Data Security
初级 · 课程 · 1-4 周

Coursera
您将获得的技能: 内容创作, 生成式人工智能, ChatGPT, 社交媒体内容, 目标受众, 营销分析, 客户洞察, 营销材料, 电子邮件营销, AI 个性化服务, Prompt Engineering, 社交媒体活动
中级 · 指导项目 · 不超过 2 小时

Coursera
您将获得的技能: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer experience improvement, Customer Engagement, Customer Service, Consumer Behaviour, User Feedback, Customer Analysis, Marketing Strategies, Service Improvement, Personalized Service
初级 · 课程 · 1-4 周

您将获得的技能: User Feedback, Customer Service, Customer experience strategy (CX), Customer Engagement, Customer Insights, Customer Analysis, Communication, Continuous Improvement Process, Case Studies, Culture Transformation, Focus Group, Data-Driven Decision-Making, Social Media
初级 · 课程 · 1-4 周