
Coursera
您将获得的技能: Responsible AI, Team Building, Generative AI, Customer experience improvement, Automation, Data Ethics, Customer Engagement, Customer Service, AI Enablement, Cross-Functional Collaboration, Customer Data Management, Business Ethics, Information Privacy
初级 · 课程 · 1-4 周

您将获得的技能: Customer experience improvement, Workflow Management, Process Design, Customer Service, Customer Support, Customer Engagement, Generative AI, Customer Communications Management, Emotional Intelligence, Customer Success Management, OpenAI, Salesforce, Customer Data Management, Customer Relationship Management, Artificial Intelligence, Customer Analysis, No-Code Development, De-escalation Techniques, Surveys, Communication
中级 · 课程 · 1-4 周

您将获得的技能: Service Improvement, Performance Improvement, Service Management, Strategic Sourcing, Information Technology Infrastructure Library, IT Service Management, Governance, Systems Integration, Supplier Performance Management, Continuous Improvement Process, Supplier Relationship Management, Supplier Management, Performance Management, Coordination, Procurement, Organizational Change, Performance Analysis, Change Management, Accountability Frameworks, Data Governance
中级 · 课程 · 1-3 个月

University of Minnesota
您将获得的技能: 机器学习算法, 机器学习方法, 预测建模, Algorithm, 算法, 数据挖掘, 应用机器学习, 人工智能个性化, 相关性分析, 无监督学习
混合 · 课程 · 1-3 个月

您将获得的技能: Salesforce, Salesforce Development, Customer Relationship Management (CRM) Software, Customer Relationship Management, Data Security, Security Controls, Information Systems Security, No-Code Development, Automation
中级 · 课程 · 1-4 周

Knowledge Accelerators
您将获得的技能: 客户支持, 改善客户体验, 交流, 解决问题, 同理心, 服务台支持, 电话技能, 服务管理, 技术支持与服务, 批判性思维和解决问题, 业务支持系统, 客户服务, 服务水平, 流程管理, 解决客户投诉, 个人属性, 问候客户, 客户参与
初级 · 课程 · 1-3 个月

您将获得的技能: Email Automation, Email Marketing, Marketing Automation, Performance Analysis, Performance Measurement, Data-Driven Marketing, Quality Assurance, Campaign Management, Performance Improvement, Digital Marketing Tools, Performance Metric, Benchmarking, Marketing Effectiveness, Personalized Campaigns, HubSpot CRM, Automation, Marketing Analytics
初级 · 课程 · 1-4 周

Alfaisal University | KLD
您将获得的技能: Customer Service, Customer Relationship Building, Customer Inquiries, Customer and Client Support, Client Services, Customer Complaint Resolution, Customer Support, Customer Relationship Management, Customer Retention, Customer Engagement, Customer experience strategy (CX), Business Planning, Communication Strategies, Communication
初级 · 课程 · 1-4 周
Cisco Learning and Certifications
您将获得的技能: Network Performance Management, Wireless Networks, Wide Area Networks, TCP/IP, Network Routing, Network Infrastructure, Performance Tuning, Network Troubleshooting, Routing Protocols, Network Planning And Design, Network Switches, Network Routers, Virtual Networking, Software-Defined Data Center (SDDC), Local Area Networks, Software-Defined Networking, Network Protocols, Network Analysis, IT Infrastructure, Configuration Management
初级 · 专项课程 · 3-6 个月

您将获得的技能: Capacity Management, Information Technology Infrastructure Library, IT Service Management, Service Management, Problem Management, Change Control, IT Management, Service Level, Security Management, Capacity Planning, Incident Management, Service Level Agreement, Change Management, Change Requests, Information Systems Security, Information Technology Operations, Information Assurance, Security Controls, Organizational Change, Help Desk Support
中级 · 课程 · 3-6 个月

Packt
您将获得的技能: 内容管理, 安全控制, 服务诺, 数据安全, 电子邮件自动化, 服务水平, 服务管理, 基于角色的访问控制(RBAC), 脚本, 身份和访问管理, 信息管理, 业务流程自动化, 用户账户, 系统管理, 数据库应用, 系统配置, 用户供应, 自动化, 企业应用管理
初级 · 课程 · 1-3 个月

您将获得的技能: Customer Service, Customer experience improvement, Service Design, Loyalty Programs, Customer Analysis, Process Mapping, Customer Insights, Customer Relationship Management, Process Design, Journey Mapping, Customer Engagement, Customer Support, Cross-Channel Marketing, Business Process, Integrated Marketing Communications, Customer Retention, Marketing
初级 · 指导项目 · 不超过 2 小时