
Coursera
您将获得的技能: Customer Insights, AI Personalization, Customer Analysis, Customer experience strategy (CX), Generative AI, User Feedback, Customer Data Management, Customer Engagement, Business Intelligence, Trend Analysis, Data-Driven Decision-Making, Predictive Analytics, Data Analysis, Artificial Intelligence
初级 · 课程 · 1-4 周

Duke University
您将获得的技能: Agile Product Development, Customer Insights, Customer experience strategy (CX), Customer Engagement, New Product Development, Innovation, Business Strategies, Customer Analysis, Market Intelligence, Business Strategy, Consumer Behaviour, Market Dynamics
中级 · 课程 · 1-4 周

Northeastern University
您将获得的技能: Decision Support Systems, Customer experience improvement, Resource Allocation, Health Informatics, Patient-centered Care, Stakeholder Analysis, Operational Analysis, Predictive Analytics, Business Analysis, Analytics, Data-Driven Decision-Making, Personalized Service, Process Development, Systems Integration, Innovation
初级 · 课程 · 1-4 周

您将获得的技能: Point of Sale, Shipping and Receiving, Process Optimization
初级 · 课程 · 1-4 周

您将获得的技能: Sales Enablement, Personal Development, Empowerment, Employee Coaching, Coaching, Knowledge Transfer, Sales Management, Agile Methodology, Team Building, Self-Awareness, Sales Training, Collaboration, Diversity Awareness, Cultural Sensitivity, Virtual Teams, Resilience, Team Motivation, Sales, People Development, AI Enablement
初级 · 课程 · 1-4 周

您将获得的技能: Javascript, 前端网络开发, 层叠样式表(CSS), 响应式网页设计, 用户体验, React.js, UI 组件, 排版, 网页设计, 用户界面(UI)
中级 · 课程 · 1-4 周
Kennesaw State University
您将获得的技能: Customer Retention, Expectation Management, Brand Loyalty, Customer Relationship Management, Human Resource Strategy, Diversity Marketing, Customer Analysis, Target Market, Customer Insights, Market Share, Consumer Behaviour
初级 · 课程 · 1-4 周

University of Michigan
您将获得的技能: 用户界面 (UI) 设计, 原型设计, 人机交互, 交互设计, 构思, 以用户为中心的设计, UI/UX 研究, 用户体验, 可用性测试, 人为因素, 设计思维, 可用性
初级 · 课程 · 1-3 个月

您将获得的技能: Customer Relationship Management, Customer Relationship Management (CRM) Software, Customer Data Management, Customer Analysis, Organizational Strategy, Marketing Automation, Case Studies, Market Analysis, Analysis, Business Strategy, Spatial Data Analysis, Automation, Auditing, Business Metrics
混合 · 课程 · 1-4 周

您将获得的技能: Process Optimization, Process Improvement, Brainstorming, Continuous Improvement Process, Business Process Improvement, Root Cause Analysis, Creative Problem-Solving, Innovation, Operational Efficiency, Knowledge Transfer, Collaboration, Technology Strategies, Data Management
中级 · 课程 · 1-4 周
University of Illinois Urbana-Champaign
您将获得的技能: 人工智能, 数据收集, 消费者行为, 生成式人工智能, 分析, 社交媒体营销, 客户参与, 数字化营销, 营销心理学, 客户体验战略(CX), 内容创作, 付费媒体, 营销策略与技巧, 搜索引擎优化, 数据分析, 数据可视化, 内容战略, 营销传播, 忠诚计划, MarTech
攻读学位
初级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 专业精神, 沟通, 呼叫中心经验, 解决问题, 面试技巧, 关键词研究, 建立客户关系, LinkedIn, 客户服务, 降级技巧, 解决客户投诉, 语言交流技能, 冲突管理
初级 · 课程 · 1-4 周