客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理(CRM)软件、旅程映射工具和解析平台等工具,帮助您跟踪客户互动并衡量策略的有效性。

Coursera
您将获得的技能: HubSpot CRM, Team Building, Customer Relationship Management (CRM) Software, Team Management, Business Reporting, Marketing Automation, Email Marketing, Customer Data Management, Sales Enablement, Marketing, Customer Service
初级 · 指导项目 · 不超过 2 小时

Illinois Tech
您将获得的技能: Health Informatics, Medical Records, Health Information Management, Interoperability, Health Care, Electronic Medical Record System, Clinical Data Management, Internet Of Things, Emerging Technologies, Data Management, Unstructured Data, Data Integration, Data Modeling, Data Transformation, Scalability
混合 · 课程 · 1-4 周

您将获得的技能: Human Resources Management and Planning, Human Resource Strategy, Human Resources, Talent Management, Workforce Planning, Talent Acquisition, Case Studies, Organizational Strategy, Business Strategy, Strategic Thinking, Competitive Analysis, Analysis, Risk Analysis
混合 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Google Gemini, Gemini, Generative AI Agents, Agentic Workflows, Security Controls, AI Orchestration, Google Cloud Platform, Authorization (Computing), Agentic systems, Enterprise Architecture, Authentications, Cloud Deployment, LLM Application, Application Deployment, Enterprise Security, Data Integration, Data Access, Cloud Security, Case Studies, Artificial Intelligence
中级 · 课程 · 1-3 个月

Universidad Austral
您将获得的技能: Digital Marketing, Customer Relationship Management, Social Media Marketing, Digital Media Strategy, Social Media Strategy, Marketing Analytics, Marketing Strategies, Web Analytics, Marketing, Sales Process, Business Analytics, Customer Retention, Search Engine Marketing, Customer Engagement, Email Marketing, Search Engine Optimization, Content Performance Analysis, Analytics, Lead Generation, Target Audience
初级 · 课程 · 1-4 周

您将获得的技能: Threat Modeling, Cloud Security, Cyber Threat Intelligence, Open Web Application Security Project (OWASP), Data Governance, Security Information and Event Management (SIEM), Cloud Computing Architecture, Incident Response, Identity and Access Management, Cloud Infrastructure, AWS Identity and Access Management (IAM), MITRE ATT&CK Framework, Business Continuity Planning, Cyber Threat Hunting, Data Management, Virtual Machines, System Monitoring, Network Monitoring, Zero Trust Network Access, Disaster Recovery
初级 · 专项课程 · 1-3 个月

Universidad Austral
您将获得的技能: Service Design, Customer experience improvement, User Research, Customer experience strategy (CX), Experience Design, Customer Service, Service Improvement, Design Thinking, Expectation Management, Customer Insights, Consumer Behaviour
初级 · 课程 · 1-4 周
University of Pennsylvania
您将获得的技能: 精益方法, 统计过程控制, 运行效率, 过程分析, 容量规划, 库存管理系统, 运营管理, 流程图, 流程管理, 根源分析, 持续改进流程, 流程改进, 供应链管理, 工作流程管理, 质量管理
初级 · 课程 · 1-4 周

University of Minnesota
您将获得的技能: 测试驱动开发(TDD), 用户故事, 敏捷项目管理, Agile 方法论, Scrum(软件开发), 冲刺计划, 持续集成, 积压工作, 软件开发方法, 敏捷软件开发, 冲刺回顾
中级 · 课程 · 1-4 周

Peking University
您将获得的技能: 文化, 语言能力, 口头表达, 口语理解, 语言学习, 词汇, 语法
初级 · 课程 · 1-3 个月
University of Illinois Urbana-Champaign
您将获得的技能: 批判性思维, 供应与需求, 经济学, 成本效益分析, 社会经济学, 市场动态, 消费者行为, 行为经济学, 资源分配, 决策
初级 · 课程 · 1-4 周

您将获得的技能: Application Security, Incident Response, Intrusion Detection and Prevention, Network Security, Cybersecurity, Cyber Security Strategy, Cyber Attacks, Data Security, Hardening, Distributed Denial-Of-Service (DDoS) Attacks, Vulnerability Management, Vulnerability Assessments, Multi-Factor Authentication, System Configuration, Scripting, Linux Commands, Bash (Scripting Language), Linux, Scripting Languages, Python Programming
混合 · 课程 · 1-4 周