客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

您将获得的技能: LangChain, Prompt Engineering, LLM Application, AI Workflows, Generative AI Agents, Front-End Web Development, Context Management, Data Integration, Application Deployment
中级 · 课程 · 1-4 周

Coursera
您将获得的技能: Deepseek, LangChain, Generative AI, LLM Application, Tool Calling, AI Workflows, AI Orchestration, Prompt Engineering, Automation, Data Integration, Cross Platform Development, Systems Integration
中级 · 课程 · 1-4 周

Amazon Web Services
您将获得的技能: Amazon Bedrock, Responsible AI, Generative AI, AI Security, Artificial Intelligence, Large Language Modeling, Amazon Web Services, Embeddings, Retrieval-Augmented Generation, Image Analysis
初级 · 课程 · 1-3 个月

您将获得的技能: Content Management Systems, Web Analytics, Search Engine Optimization, Web Design, Retail Management, Order Management, E-Commerce, Marketing Strategies, Blogs, Customer Relationship Management (CRM) Software, Content Creation, Dashboard, Email Marketing
初级 · 课程 · 1-3 个月

您将获得的技能: Agile Project Management, Agile Methodology, Backlogs, Scrum (Software Development), Sprint Planning, Jira (Software), User Story, Project Management, Dependency Analysis, Scalability, Team Management, Dashboard, Cross-Functional Collaboration, Prioritization
初级 · 课程 · 1-4 周

您将获得的技能: Kubernetes, Containerization, Docker (Software), Amazon Web Services, Application Deployment, Scenario Testing, Network Troubleshooting, Ubuntu, Cloud Computing Architecture, Command-Line Interface
混合 · 课程 · 1-4 周

Rutgers the State University of New Jersey
您将获得的技能: Competitive Intelligence, Demand Planning, Strategic Sourcing, Competitive Analysis, Customer Demand Planning, Data Storytelling, Procurement, Supplier Management, Supply Chain, Regression Analysis, Supplier Performance Management, Inventory Control, Business Analytics, Data Collection, Supply Management, Supply Chain Management, Business Intelligence, Materials Management, Strategic Decision-Making, Data Analysis
初级 · 专项课程 · 3-6 个月

您将获得的技能: GraphQL, API Design, Restful API, Application Programming Interface (API), Cloud API, ASP.NET, Authentications, Data Validation, .NET Framework, Authorization (Computing), C# (Programming Language), Serverless Computing, Software Documentation, Microsoft Azure, Software Architecture, Verification And Validation, Application Deployment, Debugging
初级 · 课程 · 1-3 个月

Universitat Autònoma de Barcelona
您将获得的技能: Service Design, Hospitality, Hospitality Management, Customer Insights, Customer experience improvement, Sustainable Business, Sustainable Development, Consumer Behaviour, Marketing Strategy and Techniques, Innovation
中级 · 课程 · 1-3 个月

University of Illinois Urbana-Champaign
您将获得的技能: C++(编程语言), 数据存储技术, Algorithm, 分布式计算, Network Protocol(网络协议, 可扩展性, 云计算, 理论计算机科学, 系统设计, Apache Cassandra, NoSQL, Apache Hadoop, 数据库理论
初级 · 课程 · 1-3 个月

您将获得的技能: Data Storytelling, Data Engineering, Data Presentation, Key Performance Indicators (KPIs), Dashboard, Business Analytics, Business Intelligence, Extract, Transform, Load, Data Transformation, SQL, Automation, Data Management, Version Control
中级 · 课程 · 1-4 周

您将获得的技能: Azure DevOps Pipelines, Azure DevOps, Application Lifecycle Management, Agile Project Management, CI/CD, Continuous Deployment, Continuous Integration, Infrastructure as Code (IaC), Version Control, Agile Methodology, DevOps, Test Automation, Sprint Planning, Release Management, User Story, Software Quality Assurance
初级 · 课程 · 1-4 周