客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理(CRM)软件、旅程映射工具和解析平台等工具,帮助您跟踪客户互动并衡量策略的有效性。

Michigan State University
您将获得的技能: 创新, 创业, 精益方法, 价值主张, 收益表, 客户获取管理, 业务建模, 创造性思维, 管理团队, 知识产权, 金融报表, 验证和确认, 设计思维, 市场机遇, 产品开发, 资源管理, 资产负债表, 开放的心态, 业务规划, 构思
初级 · 专项课程 · 3-6 个月

Universidad de los Andes
您将获得的技能: Sustainable Business, Strategic Marketing, Value Propositions, Environmental Issue, Marketing, Marketing Communications, Marketing Management, Consumer Behaviour, Branding, Market Analysis, Target Market, Marketing Strategy and Techniques, Product Strategy, Marketing Channel
混合 · 课程 · 1-3 个月

您将获得的技能: 数据访问, 应用编程接口 (API), 前端网络开发, 数据流, 事件驱动编程, 网络开发, React.js, UI 组件, JavaScript 框架, JSON, React Redux, 网络应用, Javascript, 全栈式网络开发, 网页设计与开发
中级 · 课程 · 1-4 周

IE Business School
您将获得的技能: Product Lifecycle Management, Customer experience strategy (CX), Brand Strategy, Brand Management, Branding, Brand Awareness, Product Management, Product Strategy, Brand Loyalty, New Product Development, Product Improvement, Customer Engagement, Business Strategies, User Experience, Customer Insights, Consumer Behaviour, Portfolio Management, Competitive Analysis, Employee Engagement
初级 · 课程 · 1-3 个月

Coursera
您将获得的技能: LangGraph, AI Orchestration, System Monitoring, CrewAI, Agentic Workflows, Continuous Monitoring, Agentic systems, Enterprise Application Management, Event Monitoring, Artificial Intelligence and Machine Learning (AI/ML), Site Reliability Engineering, AI Enablement, Model Deployment, Generative AI Agents, Generative Model Architectures, AI Security, Systems Architecture, Software Architecture, Application Deployment, Middleware
中级 · 课程 · 1-4 周

Meta
您将获得的技能: 应用编程接口 (API), 业务沟通, 质量监测, 数据迁移, 云 API, 网络服务, 账户管理, 客户关系管理 (CRM) 软件, 客户沟通管理
中级 · 课程 · 1-4 周

Real Madrid Graduate School Universidad Europea
您将获得的技能: Data Presentation, Matplotlib, Data Synthesis, Probability Distribution, Data Processing, Data Integration, Data Literacy, Performance Analysis, Exploratory Data Analysis, Statistical Analysis, Probability, Applied Machine Learning, Analysis, Image Analysis, Descriptive Analytics, AI Enablement, Business Analytics, Statistical Methods, Data Collection, Machine Learning
初级 · 专项课程 · 3-6 个月

Keller Williams
您将获得的技能: 潜在客户开发, 客户体验战略(CX), 用户关系管理, 社交媒体内容, 打造品牌, 专业网络, 价值主张, 建立关系, 销售流程, 销售管理, 沟通, 物业管理, 房地产
初级 · 课程 · 1-3 个月

您将获得的技能: Data Architecture, Data Infrastructure, Distributed Computing, Data Modeling, Scalability, Data Management, Data Strategy, Microservices, Solution Architecture, Data Governance, Software Architecture, Semantic Web, Data Integration, Information Architecture, CI/CD, Software Design, Maintainability, Enterprise Architecture, Data Analysis, Generative AI
中级 · 课程 · 1-3 个月

您将获得的技能: Web Analytics, Supplier Management, E-Commerce, WordPress, No-Code Development, Search Engine Optimization, Blogs, Web Design, Content Management Systems, Order Management Systems, Shipping and Receiving
初级 · 课程 · 1-3 个月

Starweaver
您将获得的技能: Hospitality Management, Hospitality Services, Hospitality, Brand Management, Branding, Brand Awareness, Brand Marketing, Brand Strategy, Brand Loyalty, Business Ethics, Digital Transformation, Sustainable Business, Market Dynamics, Corporate Sustainability, Quality Management, Customer experience improvement, Innovation, Consumer Behaviour
中级 · 课程 · 1-4 周

University of Maryland, College Park
您将获得的技能: 客户洞察, 创新, 创业, 企业战略, 价值主张, 目标市场, 面试技巧, 用户关系管理, 业务建模, 客户分析, 金融建模, 产品开发, 业务规划
初级 · 课程 · 1-4 周