
Johns Hopkins University
您将获得的技能: 公共卫生与疾病预防, 公共卫生, 安全和安保, 适应, 心理健康, 医疗保健伦理, 压力管理, 规划, 道德标准与行为, 跨文化能力, 文化多样性, 预防伤害, 职业健康, 安全培训, 预防保健, 应急响应, 传染病
初级 · 课程 · 1-4 周

Dubai College of Tourism
您将获得的技能: Hospitality Management, Online Advertising, Promotional Strategies, Hospitality, Digital Marketing, Marketing Strategy and Techniques, Consumer Behaviour, Customer Insights, Customer experience improvement, Marketing, Marketing Planning, Target Market, Strategic Marketing, Marketing Channel, Content Marketing, Market Trend, Customer Relationship Management, Adaptability
初级 · 课程 · 1-4 周

您将获得的技能: Sustainable Business, Hotel Operations, Hospitality Management, Business Planning, Corporate Sustainability, Sustainability Standards, Waste Minimization, Community Development, Environmental Resource Management, Market Trend, Market Analysis, Cost Benefit Analysis, Strategic Decision-Making
初级 · 课程 · 1-4 周
Google Cloud
您将获得的技能: 自动化, 脚本, 系统配置, 服务管理, Google 工作空间, 配置管理, 云存储, Google 双子座, 文件管理, 协作软件, 电子邮件
初级 · 课程 · 1-4 周

University of Colorado System
您将获得的技能: 案例研究, 学生支持与服务, 心理健康, 移情与情商, 特殊教育, 学校心理学, 危机干预, 积极行为支持, 学校咨询, 健康促进, 个性化教育计划(IEP), 社区心理健康服务, 预防保健, 社会与公众服务, 行为管理
初级 · 课程 · 1-4 周

Dubai College of Tourism
您将获得的技能: Revenue Management, Restaurant Operation, Restaurant Management, Forecasting, Key Performance Indicators (KPIs), Hospitality Management, Customer Demand Planning, Revenue Forecasting, Trend Analysis, Performance Analysis, Team Management, Data Analysis, Performance Measurement, Business Metrics, Data-Driven Decision-Making
初级 · 课程 · 1-4 周

Alfaisal University | KLD
您将获得的技能: Customer Service, Customer Relationship Building, Customer and Client Support, Customer Complaint Resolution, Customer Retention, Business Planning, Company, Product, and Service Knowledge, Communication, Ethical Standards And Conduct
初级 · 课程 · 1-4 周

Saïd Business School, University of Oxford
您将获得的技能: Financial Services, Artificial Intelligence, FinTech, Financial Regulation, Banking, Fraud detection, Machine Learning, Data Ethics, Natural Language Processing, AI Personalization, Deep Learning, Credit Risk, Data-Driven Decision-Making, Case Studies, Reinforcement Learning, Big Data, Algorithms, Data Management, Customer Service
初级 · 课程 · 1-4 周

您将获得的技能: HVAC, Building Services Engineering, Equipment Design, Thermal Management, Mechanical Engineering, Facility Repair And Maintenance, Mechanical Design, Energy and Utilities, Safety Standards, Engineering Calculations, Technical Standard
中级 · 课程 · 1-3 个月
您将获得的技能: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Client Services, Hospitality, Friendliness, Professionalism, Teamwork, Composure, Coordination, Customer experience improvement, Collaboration, Personalized Service, Customer Relationship Building, Communication, Empathy, Active Listening
混合 · 课程 · 1-4 周

ESSEC Business School
您将获得的技能: 商业估值, 数字化营销, 投资回报, 预测, 营销, 收入管理, 数据驱动的决策制定, 资产管理, 酒店 Operator, 客户需求规划, 创造需求, 酒店管理
混合 · 课程 · 1-4 周

University of Virginia Darden School Foundation
您将获得的技能: 客户支持, 生成式人工智能, 改善客户体验, Prompt Engineering, 自助服务技术, 性能分析, 个性化服务, 提高绩效, 客户服务, AI 个性化服务, 客户参与, ChatGPT
初级 · 课程 · 1-4 周