Kennesaw State University
您将获得的技能: Customer Retention, Trustworthiness, Social Impact, Expectation Management, Corporate Sustainability, Brand Loyalty, Customer Relationship Management, Customer Insights, Customer experience strategy (CX), Sustainable Development, Human Resource Strategy, Customer Relationship Building, Consultative Approaches, Diversity Marketing, Customer Analysis, Value Propositions, Business Ethics, Business Strategy, Business, Marketing
初级 · 专项课程 · 1-3 个月

Logical Operations
您将获得的技能: Customer Service, Greeting Customers, Workflow Management, Sales Strategy, Customer Support, Customer and Client Support, Customer experience improvement, Leadership, Cross Selling, Sales Support, Team Leadership, Active Listening, Customer Complaint Resolution, Organizational Skills, Stress Management, Verbal Communication Skills, Customer Communications Management, Communication, Conflict Management, Needs Assessment
混合 · 课程 · 1-3 个月

University of Arizona
您将获得的技能: Integrated Marketing Communications, Advertising, Marketing Communications, Media Strategy, Customer experience strategy (CX), Paid media, Owned Media, Customer Advocacy, Marketing, Digital Media Strategy, Earned Media, Search Engine Optimization, Customer Engagement, Content Development and Management, Goal Setting, Brand Awareness
初级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 沟通, 时间管理, 数据输入, 呼叫中心经验, 个人发展, 情绪商数, 解决问题, 团队合作, 客户咨询, 问候客户, 语言交流技能, 性能指标, 客户数据管理, 客户服务, 呼入电话, 降级技巧, 成长意识, 解决客户投诉
初级 · 课程 · 1-3 个月

HubSpot Academy
您将获得的技能: Sales Presentation, Sales Enablement, Sales Management, Lead Generation, HubSpot CRM, Data Visualization, Persona Development, Sales Training, Technical Sales, Sales Strategy, Sales Pipelines, Sales Process, Customer Relationship Building, Sales Development, Target Audience, Data-Driven Decision-Making, Sales, Prospecting and Qualification, Customer Relationship Management (CRM) Software, Dashboard
初级 · 专业证书 · 3-6 个月

您将获得的技能: Marketing Automation, Lead Generation, Customer Relationship Management (CRM) Software, Brand Awareness, Sales Pipelines, Web Analytics, Customer Acquisition Management, Marketing Operations, Marketing Effectiveness, Social Media, Branding, Performance Analysis, Social Media Management, Brand Management, Business Metrics, Data Capture, Market Research
初级 · 课程 · 1-4 周

University of Pennsylvania
您将获得的技能: 消费者行为, 回归分析, 工艺优化, 客户分析, 分析, 客户洞察, 数据收集, 市场调查, 描述性分析, 数据驱动的决策制定, 商业分析, 营销分析, 预测分析
混合 · 课程 · 1-3 个月

您将获得的技能: Client Services, Loyalty Programs, Customer Retention, E-Commerce, Brand Loyalty, Customer Relationship Management, Customer Engagement, Digital Marketing, Product Improvement, Web Analytics and SEO, Marketing Analytics, Performance Analysis, Customer Insights, Portfolio Management, Presentations, Generative AI Agents, Key Performance Indicators (KPIs), Business Metrics
初级 · 课程 · 1-4 周

您将获得的技能: User Feedback, Customer Service, Customer experience strategy (CX), Customer Engagement, Customer Insights, Customer Analysis, Communication, Continuous Improvement Process, Case Studies, Culture Transformation, Focus Group, Data-Driven Decision-Making, Social Media
初级 · 课程 · 1-4 周

您将获得的技能: Business Analysis, Analysis, Business Process, Business Requirements, Business Process Modeling, Requirements Analysis, Stakeholder Engagement, Customer Relationship Management, Risk Management, Ethical Standards And Conduct
高级设置 · 课程 · 1-4 周

West Virginia University
您将获得的技能: 销售技巧, 销售, 账户管理, 销售策略, 招聘, 企业战略, 外部销售, 销售流程, 销售培训, 销售管理, 内部销售
混合 · 课程 · 1-4 周

您将获得的技能: Marketing Analytics, Customer Analysis, Customer Insights, Marketing Effectiveness, Spreadsheet Software, Return On Investment, Customer Relationship Management, Customer Retention, Marketing Strategies, Target Audience, Customer Engagement, Data-Driven Decision-Making, Consumer Behaviour, Resource Allocation
初级 · 课程 · 1-4 周