University of Pennsylvania
您将获得的技能: 战略营销, 客户体验战略(CX), 品牌战略, 营销策略与技巧, 客户洞察, 营销, 消费者行为, 目标市场, 打造品牌, 进入市场战略, 营销分析, 营销传播
混合 · 课程 · 1-3 个月

West Virginia University
您将获得的技能: 销售, 账户管理, 招聘, 外部销售, 企业战略, 销售流程, 销售策略, 内部销售, 销售管理, 销售技巧, 销售培训
混合 · 课程 · 1-4 周

您将获得的技能: Salesforce, Salesforce Development, Customer Relationship Management, Data Security, Security Controls, No-Code Development, Automation, Identity and Access Management
中级 · 课程 · 1-4 周

您将获得的技能: Salesforce, Customer Relationship Management, AI Enablement, Responsible AI, Data Ethics, Artificial Intelligence, Customer Data Management, Business Process Automation, Automation, Analytics, Predictive Modeling
中级 · 课程 · 1-4 周

University of Virginia Darden School Foundation
您将获得的技能: 生成式人工智能, 个性化服务, 客户参与, Prompt Engineering, 客户支持, 改善客户体验, 提高绩效, 性能分析, 客户服务, 自助服务技术, ChatGPT, AI 个性化服务
初级 · 课程 · 1-4 周
Kennesaw State University
您将获得的技能: Customer Retention, Expectation Management, Brand Loyalty, Customer Relationship Management, Customer experience strategy (CX), Human Resource Strategy, Diversity Marketing, Customer Analysis, Target Market, Customer Insights, Market Share, Consumer Behaviour
初级 · 课程 · 1-4 周

Macquarie University
您将获得的技能: 数据分析, 客户数据管理, 营销策略, 用户关系管理, 客户洞察, 整合营销传播, 客户体验战略(CX), 社交媒体营销, 大数据, 消费者行为, 预测分析, 营销分析, 数字化营销, 营销效果
初级 · 课程 · 1-3 个月

您将获得的技能: User Feedback, Customer Service, Customer experience strategy (CX), Customer Engagement, Customer Insights, Customer Analysis, Communication, Continuous Improvement Process, Case Studies, Culture Transformation, Focus Group, Data-Driven Decision-Making, Social Media
初级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 沟通, 呼叫中心经验, 客户数据管理, 客户服务, 解决客户投诉, 时间管理, 降级技巧, 个人发展, 数据输入, 解决问题, 客户咨询, 问候客户, 团队合作, 性能指标, 情绪商数, 语言交流技能, 成长意识, 呼入电话
初级 · 课程 · 1-3 个月

Alfaisal University | KLD
您将获得的技能: Market Dynamics, Product Knowledge, Customer experience strategy (CX), Team Oriented, Product Lifecycle Management, Value Propositions, Customer Insights, Competitive Analysis, Innovation, Cost Management
初级 · 课程 · 1-4 周

University of Colorado Boulder
您将获得的技能: Stakeholder Management, Professional Networking, Relationship Building, Business Strategy, Leadership, Strategic Leadership, Competitive Analysis, Mentorship, Innovation, Value Propositions, Team Motivation, Communication
初级 · 课程 · 1-3 个月
您将获得的技能: Account Management, AI Personalization, Customer Engagement, Generative AI Agents, Customer Communications Management, Customer experience improvement, Personalized Service, Customer Insights, Communication, Scalability, Customer Relationship Management (CRM) Software, Data Ethics, Responsible AI, Predictive Modeling, Business Process Automation, Analytics, Automation
中级 · 课程 · 1-4 周