
University of Pennsylvania
您将获得的技能: 消费者行为, 数据收集, 回归分析, 营销分析, 客户分析, 数据驱动的决策制定, 分析, 描述性分析, 市场调查, 工艺优化, 商业分析, 客户洞察, 预测分析
混合 · 课程 · 1-3 个月

Northwestern University
您将获得的技能: 社交媒体, 客户参与, 战略营销, 营销策略, 多媒体, 内容营销, 内容创作, 数字媒体战略, 推动参与, 目标市场, 社交媒体营销, 写作, 社交媒体战略, 博客, 营销效果
混合 · 课程 · 1-4 周

您将获得的技能: Customer experience improvement, Workflow Management, AI Personalization, Customer Service, Customer Support, Customer Engagement, Generative AI, Customer Communications Management, Emotional Intelligence, Customer Success Management, OpenAI, Salesforce, Customer Data Management, Customer Relationship Management, Artificial Intelligence, Customer Analysis, No-Code Development, De-escalation Techniques, Surveys, Communication
中级 · 课程 · 1-4 周

University of Virginia
您将获得的技能: Intellectual Property, Digital Transformation, Business Modeling, Business Strategy, Technology Strategies, Innovation, Data-Driven Decision-Making, Value Propositions, Market Dynamics, Competitive Analysis, Computing Platforms, Emerging Technologies
初级 · 课程 · 1-4 周

您将获得的技能: Customer Relationship Management, Customer Relationship Management (CRM) Software, Customer Data Management, Customer Analysis, Organizational Strategy, Marketing Automation, Case Studies, Market Analysis, Analysis, Business Strategy, Spatial Data Analysis, Automation, Auditing, Business Metrics
混合 · 课程 · 1-4 周
Kennesaw State University
您将获得的技能: Customer Retention, Customer Insights, Customer experience strategy (CX), Customer Relationship Management, Value Propositions, Innovation, Organizational Change, Cost Accounting, Organizational Structure, Business Transformation, Strategic Marketing, Consumer Behaviour
初级 · 课程 · 1-4 周

Macquarie University
您将获得的技能: 消费者行为, 客户数据管理, 营销分析, 数字化营销, 整合营销传播, 大数据, 用户关系管理, 数据分析, 客户洞察, 营销策略, 客户体验战略(CX), 营销效果, 社交媒体营销, 预测分析
初级 · 课程 · 1-3 个月

您将获得的技能: Customer Relationship Management, Customer experience strategy (CX), Customer Success Management, Customer Acquisition Management, Customer Analysis, Customer Data Management, Customer Retention, Customer Relationship Building, Marketing Automation, Value Propositions, Portfolio Management, Performance Measurement, Automation
混合 · 课程 · 1-4 周
您将获得的技能: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Client Services, Hospitality, Friendliness, Professionalism, Teamwork, Composure, Coordination, Customer experience improvement, Personalized Service, Customer Relationship Building, Verbal Communication Skills, Communication, Empathy, Active Listening
混合 · 课程 · 1-4 周

您将获得的技能: Customer Insights, Digital Marketing, Customer Analysis, Marketing Strategies, Customer experience strategy (CX), Marketing Planning, Content Marketing, Social Media Marketing, Marketing Channel, Target Audience, Persona Development, Marketing Analytics, Brand Marketing, Goal Setting, Smart Goals, E-Commerce
初级 · 课程 · 1-4 周
University of California San Diego
您将获得的技能: 创新, 研究方法, 交互设计, 以用户为中心的设计, 原型设计, 创造力, 可用性测试, 面试技巧, 故事板, 设计研究, 用户研究, 角色(用户体验), 用户体验设计
混合 · 课程 · 1-4 周

IESE Business School
您将获得的技能: 消费者行为, 产品战略, 数字化营销, 战略营销, 营销分析, 营销策划, 客户洞察, 品牌管理, 品牌战略, 营销策略, 营销渠道, 营销传播, 营销, 价值主张, 目标受众, 市场分析
混合 · 课程 · 1-4 周