客户体验课程可以帮助您学习客户旅程 Map、Feedback 分析、服务设计和个性化策略。您可以掌握以同理心为驱动的沟通、解决问题以及在不同接触点之间创建无缝互动的技能。许多课程都会介绍客户关系管理(CRM)软件、调查平台和解析仪表板等工具,这些都有助于收集洞察力和提高客户满意度。

CVS Health
您将获得的技能: 专业精神, 收银机操作, 客户服务, 销售点, 事务处理, 沟通, 社交媒体, 时间管理, 问候客户, 零售销售, 客户咨询, 建立客户关系, 团队合作, 付款处理和收款, 订单管理系统, 零售店运营, 数据输入, 电子商务
初级 · 课程 · 1-3 个月

Alfaisal University | KLD
您将获得的技能: Market Dynamics, Product Knowledge, Customer experience strategy (CX), Team Oriented, Product Lifecycle Management, Value Propositions, Customer Insights, Competitive Analysis, Innovation, Cost Management
初级 · 课程 · 1-4 周

您将获得的技能: User Research, Usability Testing, Stakeholder Engagement, User Experience Design, User Experience, Experience Design, Persona (User Experience), Workflow Management, Human Centered Design, User Centered Design, UI/UX Strategy, Wireframing, Prototyping, Design Thinking, Cross-Functional Collaboration, Information Architecture, Storytelling
初级 · 课程 · 1-3 个月

Board Infinity
您将获得的技能: Statistical Process Controls, Product Quality (QA/QC), Quality Management, Quality Management Systems, Quality Improvement, ISO 9000 Series, Continuous Improvement Process, Service Improvement, Continuous Quality Improvement (CQI), Customer experience improvement, Quality Control, Process Improvement, Customer Insights, Data-Driven Decision-Making
初级 · 课程 · 1-4 周

University of Maryland, College Park
您将获得的技能: Customer Retention, Loyalty Programs, Customer Relationship Management, Customer Insights, Marketing Analytics, Customer Acquisition Management, Customer Engagement, Marketing Strategies, Return On Investment, Growth Strategies, Predictive Modeling
初级 · 课程 · 1-4 周

University of Virginia Darden School Foundation
您将获得的技能: 自助服务技术, 改善客户体验, 客户服务, 客户参与, 客户支持, Prompt Engineering, 提高绩效, ChatGPT, 生成式人工智能, 性能分析, 个性化服务, AI 个性化服务
初级 · 课程 · 1-4 周

您将获得的技能: Customer Insights, Digital Marketing, Customer Analysis, Marketing Strategies, Customer experience strategy (CX), Marketing Planning, Content Marketing, Social Media Marketing, Marketing Channel, Target Audience, Persona Development, Marketing Analytics, Brand Marketing, Goal Setting, Smart Goals, E-Commerce
初级 · 课程 · 1-4 周

University of Michigan
您将获得的技能: 人机交互, 原型设计, 构思, 用户界面 (UI) 设计, 可用性, UI/UX 研究, 人为因素, 用户体验, 可用性测试, 以用户为中心的设计, 设计思维, 交互设计
初级 · 课程 · 1-3 个月
您将获得的技能: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Client Services, Hospitality, Friendliness, Professionalism, Teamwork, Composure, Coordination, Customer experience improvement, Collaboration, Personalized Service, Customer Relationship Building, Communication, Empathy, Active Listening
混合 · 课程 · 1-4 周

National Taiwan University
您将获得的技能: Revenue Management, Customer experience strategy (CX), Service Design, Financial Services, Platform As A Service (PaaS), Business Modeling, Product Design, Innovation, Consumer Behaviour, Case Studies, Business Strategy
初级 · 课程 · 1-3 个月

IE Business School
您将获得的技能: 品牌战略, 投资组合管理, 客户体验战略(CX), 打造品牌, 竞争分析, 设计与产品, 员工参与, 产品生命周期管理, 产品战略, 内部交流, 增长战略, 品牌意识, 客户参与, 品牌忠诚度, 品牌管理, 产品管理, 产品规划, 新产品开发
初级 · 课程 · 1-3 个月

您将获得的技能: Relationship Management, Professional Development, Customer Relationship Management, Interpersonal Communications, Service Recovery, Business Communication, Strategic Communication, Compassion, Solution Delivery
中级 · 课程 · 1-3 个月