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客户关系管理课程

客户关系管理课程可以帮助您学习客户细分、销售管道管理、数据分析和有效的沟通策略。您还可以掌握建立关系、留住客户的技巧,以及利用反馈来提高服务质量的技能。许多课程都会介绍 Salesforce、HubSpot 和 Zoho 等工具,展示如何使用这些平台跟踪客户互动、自动营销和分析销售业绩。


热门 CRM 课程和认证


  • C

    Coursera

    Email Execution: Automation, Testing & Audience Targeting

    您将获得的技能: Email Automation, Marketing Automation, Email Marketing, Regulatory Compliance, Customer Relationship Management (CRM) Software, Marketing Analytics, Customer Engagement, Target Audience, Customer Data Management, Compliance Management, Compliance Auditing, Copywriting, Performance Analysis, Return On Investment, General Data Protection Regulation (GDPR), Brand Management, Campaign Management, Editing, Customer Analysis, Data Cleansing

    中级 · 专项课程 · 3-6 个月

  • V

    Vanderbilt University

    Agentic AI and AI Agents: A Primer for Leaders

    您将获得的技能: Generative AI Agents, Agentic Workflows, AI Orchestration, Workflow Management, AI Enablement, Agentic systems, Artificial Intelligence, Business Process Automation, Generative AI, AI Product Strategy, Automation, AI Personalization, Prompt Engineering, Tool Calling, Emerging Technologies, Responsible AI

    4.7
    评分, 4.7 星,最高 5 星
    ·
    1248 条评论

    初级 · 课程 · 1-4 周

  • C

    Coursera

    Dashboard Win Drivers

    您将获得的技能: Dashboard, Sales Strategy, Sales Process, Sales, Sales Management, Customer Relationship Management (CRM) Software, Data Transformation, Customer Insights, Customer Relationship Management, Data Presentation, Analytics, Performance Analysis, Pivot Tables And Charts, AI Personalization, Analysis, Power BI, Predictive Analytics, Advanced Analytics, Performance Metric, Visualization (Computer Graphics)

    中级 · 课程 · 1-4 周

  • C

    Coursera

    Design Impactful Dashboards: Visualize and Evaluate Data

    您将获得的技能: Dashboard, Data Synthesis, Usability Testing, Data Integration, Usability, Data Presentation, Market Research, Data Literacy, Interactive Data Visualization, Looker (Software), User Experience Design, Data Visualization, Product Improvement, Tableau Software, Peer Review, User Centered Design, Data Storytelling, Grafana, Driving engagement, Graphic and Visual Design

    初级 · 课程 · 1-4 周

  • C

    Coursera

    Advanced Marketing Analytics, Funnels, and Dashboarding

    您将获得的技能: Marketing Analytics, Dashboard, Marketing Effectiveness, Google Analytics, Pivot Tables And Charts, Spreadsheet Software, Content Performance Analysis, Web Analytics, Performance Analysis, Trend Analysis, Interactive Data Visualization, Marketing Planning, Marketing Channel, Campaign Management, Business Marketing, Analysis, Analytical Skills, Data Modeling, Data Science, Data Management

    初级 · 课程 · 1-3 个月

  • C

    Coursera

    Develop Lead Tracking

    您将获得的技能: Sales Process, B2B Sales, Sales Pipelines, Customer Relationship Management (CRM) Software, Lead Generation, Sales Management, Sales Strategy, HubSpot CRM, Customer Relationship Management, Data Quality, Data Cleansing, Data-Driven Decision-Making, AI Enablement, Data Maintenance, Forecasting

    中级 · 课程 · 1-4 周

  • C

    Coursera

    Manage Customer Journeys in HubSpot

    您将获得的技能: Customer Relationship Management (CRM) Software, Customer Relationship Management, Customer Data Management

    初级 · 课程 · 1-4 周

  • C

    Coursera

    Manage Leads with HubSpot

    您将获得的技能: HubSpot CRM, Customer Relationship Management (CRM) Software, Lead Generation, Customer Relationship Management, Sales Management, Sales Pipelines, Sales Development, Customer Data Management, Marketing Automation, Return On Investment, Salesforce, Data Management, Data Entry, Data Strategy, Data Import/Export

    中级 · 课程 · 1-4 周

  • C

    Coursera

    Social Media Analytics and Sentiment Insights

    您将获得的技能: Social Media Marketing, Social Media Management, Social Media Campaigns, Social Media Content, Social Media Strategy, Digital Marketing, Calendar Management, Performance Analysis, Customer Relationship Management (CRM) Software, Customer Relationship Management, Content Development and Management, Customer Insights, Web Analytics, Content Strategy, Scheduling, Target Audience, Marketing Communications, Persona Development, Analytics, Market Data

    初级 · 课程 · 1-3 个月

  • E

    Edureka

    Salesforce Agentforce: Introduction to Agentforce Platform

    您将获得的技能: Prompt Patterns, Salesforce, Artificial Intelligence, Generative AI Agents, Agentic systems, Customer Relationship Management (CRM) Software

    初级 · 课程 · 1-4 周

  • C

    Coursera

    Build BI Pipelines

    您将获得的技能: Looker (Software), Data Pipelines, Data Transformation, Dashboard, Automation, Scripting, Business Intelligence, Extract, Transform, Load, Data Processing, Data Warehousing, Data Integrity, Data Quality, Google Cloud Platform, Data Validation, Marketing Analytics, Auditing, SQL

    中级 · 课程 · 1-4 周

  • U

    Universitat Politècnica de València

    Fundamentos TIC para negocios: Aplicaciones empresariales

    您将获得的技能: Business Systems, Business Software, Database Management Systems, Enterprise Resource Planning, Databases, Productivity Software, Information Technology, Microsoft Office, Information Systems, Web Applications, Operating Systems, Web Development, Management Information Systems, Web Servers, Collaborative Software, Computer Systems, Customer Relationship Management, Computer Networking, Supply Chain Management, Spreadsheet Software

    初级 · 课程 · 1-3 个月

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总之,以下是 10 最受欢迎的 crm 课程

  • Email Execution: Automation, Testing & Audience Targeting: Coursera
  • Agentic AI and AI Agents: A Primer for Leaders: Vanderbilt University
  • Dashboard Win Drivers: Coursera
  • Design Impactful Dashboards: Visualize and Evaluate Data: Coursera
  • Advanced Marketing Analytics, Funnels, and Dashboarding: Coursera
  • Develop Lead Tracking: Coursera
  • Manage Customer Journeys in HubSpot: Coursera
  • Manage Leads with HubSpot: Coursera
  • Social Media Analytics and Sentiment Insights: Coursera
  • Salesforce Agentforce: Introduction to Agentforce Platform: Edureka

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