客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

Amazon Web Services
您将获得的技能: Customer experience improvement, Salesforce, Cloud-Based Integration, Operational Excellence, Data Integration, Amazon Web Services, Systems Integration, Strategic Partnership, Customer Service, Business Solutions, Business Transformation
初级 · 课程 · 1-4 周

您将获得的技能: Generative Model Architectures, Generative AI, AI Product Strategy, Large Language Modeling, Artificial Intelligence, Artificial Intelligence and Machine Learning (AI/ML), Business Strategy, Data Strategy, Data Ethics, Artificial Neural Networks, Process Improvement, Process Improvement and Optimization, Cloud Computing, Operational Efficiency, Process Optimization, Big Data, Customer Service, Natural Language Processing, User Experience, Marketing
混合 · 课程 · 1-3 个月

Amazon Web Services
您将获得的技能: Customer experience improvement, Salesforce, Operational Efficiency, Technology Solutions, Operational Excellence, Business Solutions, Systems Integration, Amazon Web Services, Data Integration, Business Technologies, Customer Service, Cloud Solutions, Business Valuation
初级 · 课程 · 1-4 周

New York University
您将获得的技能: 网络安全, 密码学, Network Security, Authentication, 应用安全, 公钥基础设施, 网络风险, 移动安全, 网络安全战略, 基础设施安全, 安全工程, 数据加密标准, 威胁检测, 企业安全, 计算机安全, 防火墙, 威胁建模, 网络攻击, 网络安全政策, Distributed Denial-Of-Service (DDoS) 攻击
初级 · 专项课程 · 3-6 个月

您将获得的技能: Email Marketing, Paid media, Target Audience, Data Storytelling, Social Media Marketing, Social Media Strategy, Content Creation, Search Engine Optimization, Marketing Budgets, Order Fulfillment, Media Planning, Search Engine Marketing, Google Ads, Social Media Management, Customer Retention, Customer Relationship Management, E-Commerce, Performance marketing, Marketing, Campaign Management
初级 · 专业证书 · 3-6 个月

Universidad Austral
您将获得的技能: Social Media, Social Media Strategy, Social Media Marketing, Google Ads, Digital Marketing, Customer Relationship Management, Content Performance Analysis, Media Buying, Social Media Campaigns, Marketing Analytics, Campaign Management, LinkedIn, Facebook, Web Analytics, Digital Media Strategy, Pay Per Click Advertising, Marketing Strategies, Marketing, Paid media, Analytics
初级 · 专项课程 · 3-6 个月

University of California, Irvine
您将获得的技能: 营销策略, 社交媒体战略, 搜索引擎营销, 数字化营销, 用户关系管理, 在线广告, 搜索引擎优化, 消费者行为, 品牌管理, 内容营销, 关键词研究, 社交媒体, 叙事, 点击付费广告, 营销传播, 网络分析和 SEO
初级 · 课程 · 1-4 周

Board Infinity
您将获得的技能: 计算机编程, 开发环境, 调试, Algorithm, 集成开发环境, 面向对象编程(OOP), 面向对象设计, Virtual Machine, Java, Java 编程, 日蚀(软件)
初级 · 课程 · 1-4 周

IBM
您将获得的技能: 可扩展性, 数据库, 数据建模, 分布式计算, Apache Cassandra, MongoDB, 数据库管理, 数据操作, JSON, NoSQL, IBM 云, Query 语言, 数据库架构与管理
初级 · 课程 · 1-3 个月
您将获得的技能: Overcoming Objections, Closing (Sales), Sales, Marketing Psychology, Regional Sales, Sales Process, Consumer Behaviour, Upselling, Customer Relationship Management, Sales Presentation, Customer Analysis, Negotiation, Price Negotiation, Contract Negotiation, Virtual Teams, Customer Retention, Cross-Channel Marketing, Account Management, Personalized Service, Customer Relationship Building
初级 · 课程 · 1-4 周

Coursera
您将获得的技能: Salesforce, Salesforce Development, Systems Integration, Customer Relationship Management, Customer Relationship Management (CRM) Software, Data Integration, Contract Management, AI Enablement, Responsible AI, Web Services, Business Reporting, Data Ethics, Integration Testing, Artificial Intelligence, Application Programming Interface (API), Software Design Patterns, Security Controls, Customer Data Management, Analytics, Data Security
高级设置 · 专项课程 · 1-4 周

Digital Marketing Institute
您将获得的技能: 营销策略, 社交媒体战略, 整合营销传播, 客户参与, 社交媒体营销, 数字化营销, 营销, 数字内容, 消费者行为, 目标受众, 社交媒体, 数字媒体战略, 制定计划, 内容战略, 内容营销, 数字化转型
初级 · 课程 · 1-4 周