
Universidad Austral
您将获得的技能: Service Design, Customer experience improvement, User Research, Customer experience strategy (CX), Experience Design, Customer Service, Service Improvement, Design Thinking, Expectation Management, Customer Insights, Consumer Behaviour
初级 · 课程 · 1-4 周

Coursera
您将获得的技能: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer experience improvement, Customer Engagement, Customer Service, Consumer Behaviour, User Feedback, Customer Analysis, Marketing Strategies, Service Improvement, Personalized Service
初级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 电子商务, 沟通, 时间管理, 专业精神, 客户服务, 销售点, 收银机操作, 零售销售, 数据输入, 团队合作, 订单管理系统, 事务处理, 问候客户, 零售店运营, 付款处理和收款, 客户咨询, 建立客户关系, 社交媒体
初级 · 课程 · 1-3 个月

您将获得的技能: IT Service Management, Information Technology Infrastructure Library, Change Control, IT Management, Information Technology Architecture, Service Management, Security Management, Enterprise Architecture, Risk Management Framework, IT Infrastructure, IT Security Architecture, Capacity Management, Problem Management, Release Management, Incident Management
中级 · 课程 · 1-4 周

ISC2
您将获得的技能: Business Continuity, Continuous Monitoring, Cloud Computing, Data Migration, Cloud Security, Security Requirements Analysis, Data Management, Disaster Recovery, Cloud Infrastructure, Cloud Services, Risk Management, Service Level Agreement, Governance, Vendor Management, Business Requirements, Employee Training
中级 · 课程 · 1-4 周

Alfaisal University | KLD
您将获得的技能: Customer Service, Customer Relationship Building, Customer and Client Support, Customer Complaint Resolution, Customer Retention, Business Planning, Company, Product, and Service Knowledge, Communication, Ethical Standards And Conduct
初级 · 课程 · 1-4 周

HubSpot Academy
您将获得的技能: HubSpot CRM, Lead Generation, Sales Management, Service Level Agreement, Sales Pipelines, Sales Process, Workflow Management, Prospecting and Qualification, Customer Acquisition Management, Marketing Automation, Dashboard, Email Marketing, Performance Measurement, Prioritization
初级 · 课程 · 1-3 个月

Google Cloud
您将获得的技能: Google 云端平台, 数据清理, 技术支持, 问题跟踪, 身份和访问管理, 最终用户培训和支持, 技术交流, 事件管理, 云服务, 服务水平, 产品支持
初级 · 课程 · 1-4 周

Whizlabs
您将获得的技能: Google Cloud Platform, Cost Management, Cloud Management, System Monitoring, Application Performance Management, Cloud Security, Identity and Access Management, Key Management, Infrastructure as Code (IaC), Continuous Monitoring, Encryption, Serverless Computing, Event-Driven Programming, Real Time Data
中级 · 课程 · 1-4 周

您将获得的技能: Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Process Mapping, Key Performance Indicators (KPIs), Customer Service, Hospitality Management, Hospitality, Customer Analysis, Innovation, Corporate Sustainability, Continuous Improvement Process, Feasibility Studies, Digital Transformation, Collaboration
初级 · 课程 · 1-4 周

The University of Melbourne
您将获得的技能: 云计算, Service Level Agreement, 关键绩效指标 (KPI), 文化 Transformer, 合同管理, 管理, 变革管理, 云计算解决方案, 云服务, 利益相关者管理, 员工队伍规划, 业务转型, 组织变革
初级 · 课程 · 1-3 个月

CVS Health
您将获得的技能: 沟通, 时间管理, 客户服务, 个人发展, 解决问题, 降级技巧, 情绪商数, 呼叫中心经验, 团队合作, 性能指标, 语言交流技能, 问候客户, 解决客户投诉, 呼入电话, 客户咨询, 数据输入, 成长意识, 客户数据管理
初级 · 课程 · 1-3 个月