您将获得的技能: ServiceNow, Problem Management, Incident Management, IT Service Management, Information Technology Infrastructure Library, Release Management, Service Management, Change Management, Information Technology Operations, Information Technology, Problem Solving, Root Cause Analysis, Operational Efficiency, Automation, Workflow Management
初级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 时间管理, 社交媒体, 问候客户, 收银机操作, 客户咨询, 建立客户关系, 零售销售, 团队合作, 销售点, 客户服务, 专业精神, 订单管理系统, 付款处理和收款, 数据输入, 零售店运营, 电子商务, 沟通, 事务处理
初级 · 课程 · 1-3 个月

您将获得的技能: Customer Service, Logistics, Order Delivery, Inventory Management System, Supply Chain, Customer experience improvement, Service Level, Marketing Operations, Operational Efficiency, Performance Measurement
中级 · 课程 · 1-4 周

Universidad Austral
您将获得的技能: Service Design, Customer experience improvement, User Research, Customer experience strategy (CX), Experience Design, Customer Service, Service Improvement, Design Thinking, Expectation Management, Customer Insights, Consumer Behaviour
初级 · 课程 · 1-4 周

Fundação Instituto de Administração
您将获得的技能: IT Service Management, Information Technology Infrastructure Library, Service Management, Service Design, Service Level, DevOps, Agile Methodology, Innovation, Supplier Management, Continuous Improvement Process, Governance, Customer experience improvement
初级 · 课程 · 1-4 周
您将获得的技能: Scalability, Microservices, Cloud-Native Computing, Kubernetes, System Monitoring, Cloud Security, Role-Based Access Control (RBAC), Secure Coding, Application Security, Service Management, Security Engineering, IT Service Management, Identity and Access Management, Software-Defined Networking
中级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 客户支持, 冲突管理, LinkedIn, 解决客户投诉, 建立客户关系, 面试技巧, 呼叫中心经验, 专业精神, 呼入电话, 沟通, 呼出电话, 降级技巧, 解决问题, 客户服务
初级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 时间管理, 情绪商数, 解决客户投诉, 客户数据管理, 客户咨询, 问候客户, 团队合作, 语言交流技能, 性能指标, 客户服务, 呼入电话, 降级技巧, 解决问题, 数据输入, 个人发展, 成长意识, 沟通, 呼叫中心经验
初级 · 课程 · 1-3 个月

Coursera
您将获得的技能: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer experience improvement, Customer Engagement, Customer Service, Consumer Behaviour, User Feedback, Customer Analysis, Marketing Strategies, Service Improvement, Personalized Service
初级 · 课程 · 1-4 周

您将获得的技能: Operational Excellence, Performance Measurement, Leadership and Management, Team Leadership, Key Performance Indicators (KPIs), Cleanliness, Auditing
中级 · 课程 · 1-3 个月

Whizlabs
您将获得的技能: Kubernetes, Google Cloud Platform, Serverless Computing, Cloud-Native Computing, Cloud Infrastructure, Cloud Computing Architecture, Cloud Computing, Infrastructure As A Service (IaaS), Application Deployment, Virtual Machines, Containerization, Load Balancing, Command-Line Interface
中级 · 课程 · 1-4 周

The University of Melbourne
您将获得的技能: 云计算, 利益相关者的参与, 关键绩效指标 (KPI), 业务转型, 云计算架构, 组织变革, 变革管理, Service Level Agreement, 员工队伍规划, 云服务, 合同管理, 管理
初级 · 课程 · 1-3 个月