
Fortinet, Inc.
您将获得的技能: Network Troubleshooting, Firewall, Network Monitoring, Network Security, Virtual Private Networks (VPN), Network Performance Management, Lightweight Directory Access Protocols, System Monitoring, Authentications, Performance Tuning, System Configuration, Cybersecurity, Malware Protection
中级 · 课程 · 1-3 个月

CVS Health
您将获得的技能: 客户支持, 冲突管理, 面试技巧, 客户服务, 解决问题, LinkedIn, 建立客户关系, 专业精神, 呼叫中心经验, 呼入电话, 解决客户投诉, 呼出电话, 降级技巧, 沟通
初级 · 课程 · 1-4 周

您将获得的技能: Network Troubleshooting, Network Monitoring, Technical Communication, Technical Support, Network Administration, Technical Documentation, Desktop Support, Help Desk Support, Problem Management, Network Analysis
初级 · 课程 · 1-4 周

Universidades Anáhuac
您将获得的技能: Customer Success Management, Customer Retention, Customer Engagement, Customer Relationship Management, Customer and Client Support, Customer experience improvement, Customer Data Management, Customer Relationship Management (CRM) Software, Customer Insights, Sales Management, Leadership, Performance Metric, Sales Strategy, Cross-Functional Collaboration
初级 · 课程 · 1-3 个月

Coursera
您将获得的技能: Responsible AI, Generative AI, Prompt Patterns, AI Enablement, Risking, System Support, Data Ethics, System Monitoring, Technical Communication, Model Evaluation, Strategic Planning
中级 · 课程 · 1-4 周

您将获得的技能: User Accounts, Technical Support and Services, User Provisioning, Virtual Private Networks (VPN), VPN Clients, Authentications, Encryption, Data Sharing
中级 · 课程 · 3-6 个月

Google Cloud
您将获得的技能: 技术交流, 数据清理, 身份和访问管理, 问题跟踪, Google 云端平台, 事件管理, 最终用户培训和支持, 云服务, 产品支持, 服务水平, 技术支持
初级 · 课程 · 1-4 周

您将获得的技能: AI Personalization, Responsible AI, Data Ethics, Customer experience improvement, Generative AI, Self Service Technologies, ChatGPT, Customer Support, Customer Service, Customer Insights, Automation, Artificial Intelligence, Natural Language Processing, Data Security
初级 · 课程 · 1-4 周

您将获得的技能: HubSpot CRM, Digital Transformation, Customer Relationship Management, Customer Support, Business Transformation, Process Analysis, Technology Strategies, Process Improvement, Business Development
初级 · 指导项目 · 不超过 2 小时

LearnQuest
您将获得的技能: 操作系统, 服务台支持, 计算机硬件, 网络硬件, 桌面支持, 通用网络, 硬件故障排除, 计算机网络, 无线网络, 技术支持, 外围设备, 系统配置
初级 · 课程 · 1-4 周

您将获得的技能: Application Deployment, Customer Support, ChatGPT, Product Support, Customer Inquiries, Business Process Automation, Customer Service, E-Commerce, Order Management, User Requirements Documents, Automation, Greeting Customers, AI Enablement, User Flows, Natural Language Processing
中级 · 指导项目 · 不超过 2 小时

您将获得的技能: Customer experience improvement, Workflow Management, AI Personalization, Customer Service, Customer Support, Customer Engagement, Generative AI, Customer Communications Management, Emotional Intelligence, Customer Success Management, OpenAI, Salesforce, Customer Data Management, Customer Relationship Management, Artificial Intelligence, Customer Analysis, No-Code Development, De-escalation Techniques, Surveys, Communication
中级 · 课程 · 1-4 周