您将获得的技能: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Client Services, Hospitality, Friendliness, Professionalism, Teamwork, Composure, Coordination, Customer experience improvement, Personalized Service, Customer Relationship Building, Verbal Communication Skills, Communication, Empathy, Active Listening
混合 · 课程 · 1-4 周
University of California San Diego
您将获得的技能: 原型设计, 研究方法, 创新, 交互设计, 创造力, 以用户为中心的设计, 故事板, 可用性测试, 用户体验设计, 面试技巧, 用户研究, 角色(用户体验), 设计研究
混合 · 课程 · 1-4 周

您将获得的技能: Prompt Engineering, Miro AI, Generative AI Agents, Responsible AI, AI Product Strategy, Generative AI, No-Code Development, ChatGPT, Workflow Management, Email Automation, Customer Analysis, Prompt Patterns, Customer Data Management, Personalized Service, AI Enablement, Customer and Client Support, AI Workflows, Customer Relationship Management (CRM) Software, Emotional Intelligence, Customer Success Management
初级 · 专项课程 · 1-3 个月
Kennesaw State University
您将获得的技能: Customer Retention, Customer Insights, Customer experience strategy (CX), Customer Relationship Management, Value Propositions, Innovation, Organizational Change, Cost Accounting, Organizational Structure, Business Transformation, Strategic Marketing, Consumer Behaviour
初级 · 课程 · 1-4 周

Board Infinity
您将获得的技能: Statistical Process Controls, Product Quality (QA/QC), Quality Management, Quality Management Systems, Quality Improvement, ISO 9000 Series, Continuous Improvement Process, Service Improvement, Continuous Quality Improvement (CQI), Customer experience improvement, Quality Control, Process Improvement, Customer Insights, Data-Driven Decision-Making
初级 · 课程 · 1-4 周

Coursera
您将获得的技能: Generative AI, Customer Insights, AI Personalization, Customer Analysis, ChatGPT, Customer experience strategy (CX), Real Time Data, Design Thinking, Artificial Intelligence, Analysis, Design
中级 · 课程 · 1-4 周

您将获得的技能: Prompt Engineering, Standard Operating Procedure, Generative AI, Customer Support, Product Support, Responsible AI, AI Workflows, Customer experience improvement, Artificial Intelligence, Data Ethics, Customer Insights, Automation, Natural Language Processing, Ethical Standards And Conduct
中级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 沟通, 专业精神, 客户支持, 面试技巧, 呼叫中心经验, 解决问题, LinkedIn, 建立客户关系, 呼入电话, 客户服务, 呼出电话, 降级技巧, 冲突管理, 解决客户投诉
初级 · 课程 · 1-4 周
University of Illinois Urbana-Champaign
您将获得的技能: 用户反馈, 创新, 商业策略, 消费者行为, 产品开发, 客户分析, 客户洞察, 新产品开发, 用户关系管理, 设计思维, 客户体验战略(CX), 服务设计, 市场调查, 案例研究
初级 · 课程 · 1-4 周

Coursera
您将获得的技能: Prompt Engineering, Email Automation, Customer experience improvement, Generative AI, Customer Support, Personalized Service, Customer Service, Product Support, Self Service Technologies, Artificial Intelligence, Operational Efficiency, Automation
初级 · 课程 · 1-4 周

您将获得的技能: Adobe Express, Social Media Marketing, Brand Management, AI Personalization, Generative AI
初级 · 课程 · 1-4 周

您将获得的技能: Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Process Mapping, Key Performance Indicators (KPIs), Hospitality Management, Hospitality, Customer Analysis, Innovation, Customer Insights, Corporate Sustainability, Continuous Improvement Process, Feasibility Studies, Collaboration, Empathy
初级 · 课程 · 1-4 周