
IBM
您将获得的技能: 技术支持, 专业精神, 桌面支持, 沟通, 面试技巧, 专业发展, 专业网络, 技术支持与服务, 服务台支持, 解决问题, 语言交流技能, 技术交流, 系统支持
混合 · 课程 · 1-4 周

AI Business School
您将获得的技能: Prompt Engineering, Generative AI, Sales, Sales Enablement, Productivity, Sales Management, Large Language Modeling, ChatGPT, AI Product Strategy, Generative AI Agents, Responsible AI, AI Personalization, IT Management, LLM Application, Innovation, Operational Efficiency, Artificial Intelligence, Operations Management, Business Transformation, Ideation
初级 · 专项课程 · 1-3 个月

您将获得的技能: Network Troubleshooting, Network Performance Management, Technical Communication, Technical Support, Network Administration, Technical Documentation, Desktop Support, Help Desk Support, Problem Management, Network Analysis
初级 · 课程 · 1-4 周

您将获得的技能: Apple software proficiency, Mac OS, User Accounts, System Support, Software Installation, Apple Hardware proficiency, File Management, Operating System Administration, System Configuration, General Networking, Data Storage, Data Management, Computer Networking, Data Security
中级 · 课程 · 1-3 个月

您将获得的技能: Hardware Troubleshooting, Desktop Support, Computer Hardware, Digital Transformation, Technical Support, System Support, Networking Hardware, Servers, Network Security, Network Infrastructure, IT Infrastructure, Data Storage Technologies, Data Storage
初级 · 课程 · 1-4 周

Coursera
您将获得的技能: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer experience improvement, Customer Engagement, Customer Service, Consumer Behaviour, User Feedback, Customer Analysis, Marketing Strategies, Service Improvement, Personalized Service
初级 · 课程 · 1-4 周

您将获得的技能: Apple Service Certification, Apple software proficiency, Apple Hardware proficiency, Apple iOS, Desktop Support, Mac OS, Mobile Security, Network Support, iOS Development, Mobile Development Tools, System Support, Enterprise Application Management, Hardware Troubleshooting, General Networking, System Configuration, Debugging, Network Administration, Network Troubleshooting, Information Privacy, Test Tools
中级 · 课程 · 3-6 个月

Google Cloud
您将获得的技能: 技术支持, 问题跟踪, 身份和访问管理, 最终用户培训和支持, 数据清理, 事件管理, 云服务, Google 云端平台, 服务水平, 技术交流, 产品支持
初级 · 课程 · 1-4 周

您将获得的技能: Cloud Services, Cloud Platforms, Productivity Software, Cloud Computing, Google Workspace, Virtualization and Virtual Machines, Desktop Support, Cloud Applications, Business Technologies, Technical Support and Services, Microsoft 365, Technical Support, End User Training and Support, Servers, Help Desk Support, Virtual Machines, Network Troubleshooting, Microsoft Teams, Amazon Elastic Compute Cloud, Customer Inquiries
初级 · 课程 · 1-4 周

您将获得的技能: Network Troubleshooting, Computer Security Incident Management, Incident Response, Cybersecurity, Cyber Attacks, Cyber Security Policies, Networking Hardware, Threat Detection, Technical Support, Network Security, General Networking, Computer Networking, Network Architecture, Network Administration, Network Protocols
初级 · 课程 · 1-4 周

University of Virginia Darden School Foundation
您将获得的技能: 客户服务, 改善客户体验, 角色开发, 客户参与, 客户支持, 目标受众, 提高绩效, 生成式人工智能, 客户沟通管理, 性能分析, AI 个性化服务, ChatGPT
初级 · 课程 · 1-4 周

您将获得的技能: IT Infrastructure, Operating System Administration, Computer Networking, Desktop Support, Systems Administration, Network Troubleshooting, Remote Access Systems, Network Security, OSI Models, Hardening, Package and Software Management, Cybersecurity, Disaster Recovery, User Accounts, File Systems, TCP/IP, Computer Security Awareness Training, Computer Hardware, Technical Support, Software Installation
初级 · 专业证书 · 3-6 个月