客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

Microsoft
您将获得的技能: 可扩展性, 虚拟化, 虚拟网络化, 微软 Azure, 数据库管理系统, 云计算, 基础设施即服务(IaaS), Virtual Machine, 云存储, 云服务, 云计算架构
初级 · 课程 · 1-4 周
University of Illinois Urbana-Champaign
您将获得的技能: 营销策略, 营销分析, 网络分析, 监管合规, 数字化营销, 数据可视化软件, 数据收集, 营销, 消费者行为, 数据分析, 分析, 营销效果, 数据可视化
攻读学位
初级 · 课程 · 1-4 周

Starweaver
您将获得的技能: Customer experience strategy (CX), Service Design, Change Management, Hospitality Management, Social Media Marketing, Process Mapping, Key Performance Indicators (KPIs), Hospitality Services, Social Media, Design Thinking, Brand Marketing, Service Management, Customer experience improvement, Digital Marketing, Design, Social Media Management, Prototyping, Content Marketing, Leadership, Search Engine Optimization
中级 · 专项课程 · 1-3 个月

CertNexus
您将获得的技能: Customer experience improvement, Data Strategy, Data Modeling, Marketing Analytics, Customer Insights, Business Analytics, Business Intelligence, Marketing Strategies, Data Science, Operational Efficiency, Marketing, Data Ethics, Analytics, Customer Service, Big Data, Descriptive Analytics, Business Strategy, Data Collection, Predictive Analytics, Governance
混合 · 课程 · 1-4 周

您将获得的技能: Stakeholder Engagement, Business Intelligence, Stakeholder Communications, Data-Driven Decision-Making, Dashboard, Business Analytics, Real Time Data, Data Integration, Data Modeling, Data Storytelling, Project Design, Data Analysis, Key Performance Indicators (KPIs), Business Process Improvement, Business Process, Project Implementation, Data Pipelines
高级设置 · 课程 · 1-4 周
University of Pennsylvania
您将获得的技能: 心理学, 客户参与, 推动参与, 营销, 激励技能, 行为经济学, 员工参与, 游戏设计, 社会影响, 行为管理, 项目设计, 培训与发展, 设计思维
混合 · 课程 · 1-3 个月

您将获得的技能: Project Management Institute (PMI) Methodology, Project Management, Scaled Agile Framework, Employee Coaching, Kanban Principles, Change Management, Project Documentation, Portfolio Management, Product Improvement, Project Planning, Conflict Management, Job Analysis, Quality Assessment, Risk Management, Performance Analysis, Analysis, Estimation
高级设置 · 专项课程 · 3-6 个月

Coursera
您将获得的技能: Product Lifecycle Management, Product Flow Diagram, Competitive Analysis, Product Strategy, Innovation, Design Thinking, Process Flow Diagrams, Ideation, New Product Development, Customer Insights, Go To Market Strategy, Product Management, Product Development, Product Planning, Strategic Prioritization, AI Product Strategy, Market Analysis, Prototyping, Generative AI, Strategic Planning
初级 · 专项课程 · 1-3 个月

Yonsei University
您将获得的技能: Apache Spark, 企业战略, 可扩展性, 统计分析, Apache Hadoop, 市场份额, 实时数据, 数据处理, 分布式计算, 商业分析, 大数据, SPSS, 数据分析软件, 分析
初级 · 课程 · 1-3 个月

Google Cloud
您将获得的技能: Service Level, Product Support, Google Cloud Platform, Help Desk Support, Technical Support and Services, Technical Support, Cloud Services, Service Management, Personally Identifiable Information, Issue Tracking, Information Privacy, Technical Communication, Problem Management
初级 · 课程 · 1-4 周

Amazon Web Services
您将获得的技能: 数据迁移, 数据库, 亚马逊 S3, 可扩展性, 亚马逊 DynamoDB, 云安全, 数据存储, 亚马逊弹性计算云 Computing, 无服务器计算, 云计算, 云基础设施, 网络架构, 亚马逊网络服务, 公共云, 云计算架构
初级 · 课程 · 3-6 个月

Saïd Business School, University of Oxford
您将获得的技能: Financial Services, Artificial Intelligence, FinTech, Financial Regulation, Banking, Fraud detection, Machine Learning, Data Ethics, Natural Language Processing, AI Personalization, Deep Learning, Credit Risk, Data-Driven Decision-Making, Case Studies, Reinforcement Learning, Big Data, Algorithms, Data Management, Customer Service
初级 · 课程 · 1-4 周