客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

您将获得的技能: Virtual Private Networks (VPN), Multi-Cloud, Hybrid Cloud Computing, Google Cloud Platform, Cloud Computing, Network Infrastructure, Wide Area Networks, Network Routing, Data Centers
中级 · 课程 · 1-4 周

Coursera
您将获得的技能: Event Marketing, Marketing Design, Canva (Software), Marketing Materials, A/B Testing, Promotional Materials, Event Management, Design Strategies, Logo Design, Email Marketing, Social Media Campaigns, Branding, Drive Engagement, Experience Design, Graphic and Visual Design, Typography, Color Theory
初级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Distributed Denial-Of-Service (DDoS) Attacks, Network Security, Proxy Servers, Network Monitoring, Intrusion Detection and Prevention, Google Cloud Platform, Firewall, Cloud Security, Network Troubleshooting, Infrastructure Security, Identity and Access Management, Threat Detection, Cloud Infrastructure
中级 · 课程 · 1-3 个月

Google Cloud
您将获得的技能: Google Gemini, Google Cloud Platform, Big Data, Business Intelligence, Generative AI, Customer Relationship Management, Predictive Modeling, Artificial Intelligence and Machine Learning (AI/ML), SQL, Data Analysis, Python Programming
中级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Data Sharing, Cloud Engineering, Data Pipelines, Data Migration, Google Cloud Platform, Data Infrastructure, Data Warehousing, Cloud Storage, Data Integration, Data Architecture, Data Lakes, Data Processing, Extract, Transform, Load, Data Storage, Big Data, Command-Line Interface, Cloud Solutions, Automation, Serverless Computing, Event-Driven Programming
初级 · 课程 · 1-3 个月

Google Cloud
您将获得的技能: Load Balancing, Hybrid Cloud Computing, Google Cloud Platform, Network Performance Management, Cloud Security, Network Routing, Performance Tuning, Distributed Denial-Of-Service (DDoS) Attacks
中级 · 课程 · 1-4 周

您将获得的技能: Google Gemini, Generative AI, Google Cloud Platform, LLM Application, Application Development, Cloud-Based Integration, Multimodal Prompts, Application Programming Interface (API)
初级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Generative AI Agents, Prompt Engineering, Google Gemini, Generative AI, AI Product Strategy, LLM Application, Google Cloud Platform, Artificial Intelligence, Business Transformation, Innovation, Organizational Change, Customer Engagement, Continuous Monitoring
初级 · 课程 · 1-3 个月

您将获得的技能: Virtual Private Networks (VPN), Google Cloud Platform, Multi-Cloud, Hybrid Cloud Computing, Cloud Computing Architecture, Cloud Computing, General Networking, Network Routing, Wide Area Networks, Network Infrastructure, Network Security
中级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Google Gemini, Google Cloud Platform, Cloud Security, Cloud Computing, Security Controls, Security Engineering, Vulnerability Assessments, System Configuration
初级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Data Analysis, Business Intelligence, Google Cloud Platform, Applied Machine Learning, Statistical Inference, Machine Learning Methods, Database Management, SQL, Machine Learning Algorithms
初级 · 课程 · 1-4 周
University of Colorado Boulder
您将获得的技能: Data Mining, Unsupervised Learning, Supervised Learning, Deep Learning, Service Level, Probability, Statistical Modeling, Machine Learning Algorithms, Applied Machine Learning, Anomaly Detection, Statistical Inference, Statistical Hypothesis Testing, Exploratory Data Analysis, Dimensionality Reduction, Data Warehousing, Regression Analysis, Classification And Regression Tree (CART), Performance Testing, Bash (Scripting Language), Data Science
提供的学分
研究生证书 · 6-12 个月