客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

您将获得的技能: Technical Sales, Sales, Sales Pipelines, Sales Strategy, Sales Process, AI Personalization, Customer Relationship Management (CRM) Software, Meeting Facilitation, Marketing Automation, Discussion Facilitation, Customer Analysis, Virtual Teams, Stakeholder Analysis, Influencing, Consultative Approaches, Account Strategy, Customer Relationship Management, Performance Analysis, Continuous Improvement Process, Customer Success Management
中级 · 课程 · 1-4 周
University of Illinois Urbana-Champaign
您将获得的技能: 数据驱动的决策制定, 个性化服务, 人工智能, 增强现实, 社交媒体, 营销分析, 战略传播, 营销渠道, 数字化营销, 客户体验战略(CX), 数据伦理, 消费者行为, 整合营销传播, 新兴技术, 营销策略与技巧, 数字媒体战略, 营销传播
攻读学位
初级 · 课程 · 1-4 周

您将获得的技能: Text Mining, Unstructured Data, Data Analysis, Natural Language Processing, Pandas (Python Package), Data Manipulation, Data Preprocessing, Python Programming
初级 · 指导项目 · 不超过 2 小时

Google Cloud
您将获得的技能: Google Gemini, Retrieval-Augmented Generation, Generative AI, AI Enablement, Gemini, Enterprise Security, Customer experience improvement, Cloud Infrastructure, LLM Application, Artificial Intelligence, Tool Calling, Organizational Strategy, Innovation, Cloud Computing Architecture, Cloud Computing, MLOps (Machine Learning Operations), Collaboration
初级 · 专项课程 · 3-6 个月

LearnQuest
您将获得的技能: Sales Pipelines, Overcoming Objections, Sales Management, Sales Process, Team Motivation, Performance Analysis, Team Performance Management, Sales Training, Sales, Dashboard, Business Ethics, Customer Relationship Management, Team Management, Business Technologies, Business Process Automation, Real Time Data, Cross-Channel Marketing, Forecasting, Compliance Management
初级 · 课程 · 1-4 周

Universidad de Palermo
您将获得的技能: Value Propositions, Price Negotiation, Consumer Behaviour, Communication
初级 · 课程 · 1-4 周

您将获得的技能: Prompt Engineering, Responsible AI, Generative AI, Data Ethics, AI Product Strategy, AI Enablement, Artificial Intelligence, Risk Analysis, Hybrid Cloud Computing, Business Leadership, Risk Mitigation, Compliance Training, IBM Cloud, Cloud Computing Architecture, Strategic Leadership, Data Strategy, Brainstorming, Return On Investment, LLM Application, Governance
中级 · 专项课程 · 1-3 个月

LearnQuest
您将获得的技能: Account Management, Consultative Selling, Selling Techniques, Business Risk Management, Upselling, Business Metrics, Business Communication, Overcoming Objections, Sales Process, Solution Selling, Business Transformation, Virtual Teams, Customer Engagement, Strategic Thinking, Stakeholder Engagement, Innovation, Strategic Communication, Stakeholder Analysis, Value Propositions, Business Analytics
初级 · 专项课程 · 1-3 个月

Kennesaw State University
您将获得的技能: 专业发展, 面试技巧, 导师, 建立关系, 专业网络, 影响, 协作, LinkedIn, 适应, 个人发展
初级 · 课程 · 1-3 个月

您将获得的技能: Sales Process, Sales Pipelines, Personal Development, Sales Operations, Sales Management, Professional Development, Sales Training, Sales, Account Management, Sales Strategy, Mentorship, Process Optimization, Employee Coaching, Forecasting, Self-Awareness, Customer Engagement, Customer Relationship Building, Stress Management, Customer Relationship Management (CRM) Software, Customer Relationship Management
初级 · 课程 · 1-4 周

Eindhoven University of Technology
您将获得的技能: 数据驱动的决策制定, 数据科学, 过程分析, 验证和确认, 实时数据, 运行分析, 流程改进, 性能分析, 业务过程, 数据处理, 模型评估, 数据挖掘, 业务流程管理, 业务流程建模, 工艺优化
中级 · 课程 · 1-3 个月

Microsoft
您将获得的技能: 网络安全, 业务系统, 操作系统, 数据存储, 补丁管理, 计算机结构, 生成式人工智能, 计算机系统, 企业安全, 计算机硬件, 服务器, 云计算, 安全意识, 信息系统安全
初级 · 课程 · 1-4 周