技术支持课程可以帮助您学习故障排除技术、客户服务技能和网络配置。您可以掌握诊断硬件和软件问题、管理用户账户和实施安全协议方面的专业知识。许多课程都会介绍一些工具,如票务系统、远程桌面应用程序和监控软件,这些都有助于有效地解决技术问题,确保在各种环境中顺利运行。

您将获得的技能: Network Troubleshooting, Computer Security Incident Management, Incident Response, Cybersecurity, Cyber Attacks, Cyber Security Policies, Networking Hardware, Threat Detection, Technical Support, Network Security, General Networking, Computer Networking, Network Architecture, Network Administration, Network Protocols
初级 · 课程 · 1-4 周

Microsoft
您将获得的技能: 系统配置, 计算机结构, 系统软件, 计算机硬件, 数据存储, 计算机系统, 操作系统, 企业安全, 技术支持与服务, 数据存储技术, 信息技术, 网络安全, 商业软件, Microsoft Windows, 生成式人工智能, 数据维护, 服务器
初级 · 课程 · 1-4 周

IBM
您将获得的技能: 技术支持, 桌面支持, 专业精神, 专业网络, 系统支持, 技术支持与服务, 技术交流, 面试技巧, 解决问题, 语言交流技能, 沟通, 专业发展, 服务台支持
混合 · 课程 · 1-4 周

Johns Hopkins University
您将获得的技能: Crisis Management, Strategic Leadership, Strategic Planning, Workplace inclusivity, Leadership, Business Ethics, Business Planning, Critical Thinking, Critical Thinking and Problem Solving, Team Leadership, Organizational Change, Business Strategy, Diversity and Inclusion, Leadership Development, Organizational Strategy, Planning, Strategic Decision-Making, Organizational Leadership, Collaboration, Change Management
中级 · 专项课程 · 3-6 个月

您将获得的技能: Desktop Support, Operating Systems, Technical Support, System Support, Remote Access Systems, Debugging, Microsoft Windows, Software Installation, Application Performance Management, Microsoft Office, Technical Communication
初级 · 课程 · 1-4 周

您将获得的技能: Peripheral Devices, File Systems, Mac OS, User Accounts, Virtual Private Networks (VPN), File Management, TCP/IP, Data Security, System Configuration, Network Protocols, Operating System Administration, Network Administration, Network Support, Software Installation, General Networking, Remote Access Systems, Data Management, Unix Commands, Unix, Application Performance Management
初级 · 专项课程 · 1-3 个月

Microsoft
您将获得的技能: 硬件故障排除, 技术支持, 网络故障排除, 系统配置, 技术交流, 计算机硬件, 桌面支持, 调试, 系统支持, 软件安装, 操作系统, 性能调整, 网络监控, Microsoft Windows, Mac OS, 生成式人工智能, 问题管理, Unix, 服务台支持
初级 · 课程 · 1-4 周

您将获得的技能: Git (Version Control System), GitHub, Version Control, Infrastructure as Code (IaC), Debugging, Cloud Management, Bash (Scripting Language), Puppet (Configuration Management Tool), Infrastructure As A Service (IaaS), Cloud Services, Technical Communication, Unit Testing, Web Services, Email Automation, Automation, Python Programming, Interviewing Skills, Configuration Management, Professional Development, Scripting
高级设置 · 专业证书 · 3-6 个月

您将获得的技能: Hardware Troubleshooting, Computer Networking, Network Protocols, Web Applications, Computer Security Awareness Training, Network Routers, Wireless Networks, Technical Support and Services, Encryption, Security Awareness, Computer Literacy, System Configuration, Microsoft Office, Authentications, Microsoft Windows, Peripheral Devices, Patch Management, Technical Support, Mac OS, Database Management
初级 · 专项课程 · 1-3 个月

Johns Hopkins University
您将获得的技能: 技术支持, 问题跟踪, 电子病历, 病人沟通, 医疗隐私, 医疗保健行业知识, 桌面支持, 最终用户培训和支持, 信息技术, 健康信息学, 健康信息管理, 服务台支持
初级 · 课程 · 1-4 周

Amazon Web Services
您将获得的技能: 技术支持, 客户支持, 网络故障排除, 无服务器计算, 亚马逊 S3, 亚马逊网络服务, 亚马逊 DynamoDB, 亚马逊弹性计算云 Computing, 云计算解决方案, 根源分析, 亚马逊云观察, 系统支持, 云存储, AWS 身份和访问管理 (IAM), 云基础设施, 客户分析, Virtual Private Networks(VPN), 云计算, 情景测试, 技术咨询
初级 · 课程 · 1-4 周

您将获得的技能: Responsible AI, Desktop Support, Generative AI, Technical Support and Services, End User Training and Support, System Support, Prompt Engineering Tools, Technical Support, Product Support, ChatGPT, Artificial Intelligence, Automation
初级 · 课程 · 1-4 周