University of Pennsylvania
您将获得的技能: 打造品牌, 战略营销, 消费者行为, 客户体验战略(CX), 营销策略与技巧, 市场营销, 客户洞察, 营销分析, 进入市场战略, 品牌管理, 目标市场, 营销传播
混合 · 课程 · 1-3 个月

University of Arizona
您将获得的技能: Integrated Marketing Communications, Advertising, Marketing Communications, Media Strategy, Customer experience strategy (CX), Paid media, Owned Media, Customer Advocacy, Marketing, Digital Media Strategy, Earned Media, Search Engine Optimization, Customer Engagement, Content Development and Management, Goal Setting, Brand Awareness
初级 · 课程 · 1-4 周

Alex Genadinik
您将获得的技能: Revenue Management, Upselling, Market Dynamics, Price Negotiation, Selling Techniques, Customer Retention, Revenue Forecasting, Sales Strategy, Cross Selling, Market Trend, Customer Acquisition Management, Business Modeling, Competitive Analysis, Product Strategy, Customer Insights, Sustainable Business, Growth Strategies
混合 · 课程 · 1-4 周

IBM
您将获得的技能: 领导能力, ChatGPT, 生成式人工智能, 人工智能产品战略, 创新, 产品开发, 看板原则, 产品管理, Scrum(软件开发), 负责任的人工智能, 积压工作, 用户故事, 产品生命周期管理, 新产品开发, Agile 方法论, 敏捷方法, 产品路线图, 注册, 测试计划, 可用性测试, 敏捷软件开发, Agile 软件开发
初级 · 专业证书 · 3-6 个月

Vanderbilt University
您将获得的技能: 创造力, 生成式人工智能, 信息管理, ChatGPT, 负责任的人工智能, 数据分析, Prompt Engineering, 及时工程, 大型语言建模, 人工智能, 生产率, 构思, 验证和确认, 文件管理, 解决问题, 人工智能赋能, 风险管理框架, 法学硕士申请, 提示模式, 数据展示, OpenAI
初级 · 专项课程 · 1-3 个月

您将获得的技能: Customer Success Management, Crisis Management, Customer Relationship Building, Customer Retention, Customer Relationship Management (CRM) Software, Customer Engagement, Customer Relationship Management, Customer Data Management, Employee Onboarding, Customer experience improvement, Company, Product, and Service Knowledge, Performance Metric, Business Metrics, Key Performance Indicators (KPIs), Account Management, Stakeholder Engagement, Operational Excellence, Product Knowledge, Customer Insights, Smart Goals
初级 · 课程 · 1-3 个月

Logical Operations
您将获得的技能: Customer Service, Customer Relationship Building, Customer Support, Customer experience improvement, Customer Complaint Resolution, Customer Retention, Customer Engagement, Greeting Customers, Communication, Interpersonal Communications, Telephone Skills, Active Listening, Conflict Management, De-escalation Techniques, Crisis Management, Crisis Intervention
混合 · 课程 · 1-3 个月

Alex Genadinik
您将获得的技能: ChatGPT, Customer Service, Self Service Technologies, AI Enablement, Customer Support, AI Personalization, Prompt Engineering, Customer experience improvement, Employee Training, Technology Strategies, Standard Operating Procedure
混合 · 课程 · 1-4 周

Alex Genadinik
您将获得的技能: Customer Retention, Sales Strategy, Upselling, Customer Acquisition Management, Revenue Management, Telecommuting, Growth Strategies, Entrepreneurship, Search Engine Optimization, Self-Starter, Copywriting, Branding
混合 · 课程 · 1-3 个月

Salesforce
您将获得的技能: 商务写作, 写作, 客户关系管理, 专业发展, 销售, 销售发展, 生产率, 探矿和鉴定, 文化多样性, 销售展望, 冷拜访, 时间管理, Salesforce, 面试技巧, 销售促进, 创造商机, 语言交流技能, 克服异议, 销售团队, 同理心, 成长意识
攻读学位
初级 · 专业证书 · 3-6 个月

您将获得的技能: Empathy, De-escalation Techniques, Active Listening, Responsible AI, Data Sharing, Social Skills, Rapport Building, Verbal Communication Skills, ChatGPT, Interpersonal Communications, Anthropic Claude, Data Ethics, Decision Making, Consumer Behaviour, Informed Consent, Prompt Engineering, Strategic Decision-Making, Information Privacy, Trustworthiness, Mitigation
初级 · 专项课程 · 3-6 个月

您将获得的技能: User Feedback, Customer Service, Customer experience strategy (CX), Customer Engagement, Customer Insights, Customer Analysis, Communication, Continuous Improvement Process, Case Studies, Culture Transformation, Focus Group, Data-Driven Decision-Making, Social Media
初级 · 课程 · 1-4 周