University of Pennsylvania
您将获得的技能: 战略营销, 客户体验战略(CX), 品牌战略, 营销策略与技巧, 客户洞察, 营销, 消费者行为, 目标市场, 打造品牌, 进入市场战略, 营销分析, 营销传播
混合 · 课程 · 1-3 个月

University of Michigan
您将获得的技能: 决策, 主动性和领导力, 人才发展, 谈判, 建立关系, 影响, 管理团队, 专业网络, 公开演讲, 组织结构, 社交技能, 说服沟通
初级 · 课程 · 1-4 周

您将获得的技能: Customer Insights, Microsoft Copilot, Customer Analysis, Persona Development, Marketing Analytics, Marketing, Marketing Strategies, Report Writing, Generative AI Agents, Online Advertising, Target Audience, Prompt Engineering, Search Engine Optimization, Social Media Marketing, Data Import/Export
初级 · 课程 · 1-4 周

Amazon Web Services
您将获得的技能: AWS Identity and Access Management (IAM), Infrastructure as Code (IaC), Command-Line Interface, Amazon CloudWatch, AWS CloudFormation, Root Cause Analysis, Amazon DynamoDB, Customer Relationship Building, Network Troubleshooting, Amazon Web Services, Customer Relationship Management, Software Architecture, Linux Commands, Cloud Computing, Linux, Amazon S3, Web Applications, Information Technology, Customer Service, Software Development
初级 · 专业证书 · 3-6 个月

Coursera
您将获得的技能: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer experience improvement, Customer Engagement, Customer Service, Consumer Behaviour, User Feedback, Customer Analysis, Marketing Strategies, Service Improvement, Personalized Service
初级 · 课程 · 1-4 周

University of Alberta
您将获得的技能: 概率分布, Algorithm, 人工智能和机器学习(AI/ML), 模型评估, 模拟, 人工智能, 监督学习, 强化学习, 马尔可夫模型, 机器学习, 抽样(统计), 线性代数, 机器学习算法, 功能工程, 深度学习, 性能调整, 性能测试, 人工神经网络, 伪代码
中级 · 专项课程 · 3-6 个月

CVS Health
您将获得的技能: 沟通, 电子商务, 客户服务, 事务处理, 时间管理, 收银机操作, 问候客户, 数据输入, 客户咨询, 建立客户关系, 销售点, 团队合作, 专业精神, 零售销售, 订单管理系统, 付款处理和收款, 社交媒体, 零售店运营
初级 · 课程 · 1-3 个月

您将获得的技能: Sales Presentation, Selling Techniques, Target Audience, Customer Relationship Building, General Sales Practices, Closing (Sales), Business-To-Consumer, Sales, Communication, Company, Product, and Service Knowledge, Sales Strategy, Product Promotion, Customer Engagement, Product Demonstration, Brand Loyalty, Rapport Building, Consumer Behaviour
中级 · 课程 · 1-4 周

您将获得的技能: Point of Sale, Shipping and Receiving, Process Optimization
初级 · 课程 · 1-4 周

Coursera
您将获得的技能: Merchandising, Merchandise Displays, Inventory Management System, Retail Management, Consumer Behaviour, Visual Merchandising, Planogram, Retail Store Operations, Retail Sales, Marketing Psychology, Selling Techniques, Customer Insights, Analysis, Design
中级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 沟通, 呼叫中心经验, LinkedIn, 解决客户投诉, 呼出电话, 降级技巧, 面试技巧, 解决问题, 客户支持, 专业精神, 建立客户关系, 冲突管理, 客户服务, 呼入电话
初级 · 课程 · 1-4 周

您将获得的技能: Email Marketing, Campaign Management, Copywriting, Marketing Strategy and Techniques, Email Automation, Personally Identifiable Information, Digital Marketing, Marketing Automation, Newsletters, HubSpot CRM, Marketing Analytics, Promotional Strategies, Data Ethics, A/B Testing, Smart Goals, Customer Retention, Key Performance Indicators (KPIs), Goal Setting
初级 · 课程 · 1-3 个月