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  • Customer Success

客户成功课程

客户成功课程可以帮助您学习客户关系管理、客户入职策略和有效沟通技巧。您可以掌握分析客户 Feedback、制定成功计划和衡量客户满意度指标的技能。许多课程都会介绍 CRM 软件、客户旅程地图工具和解析平台等工具,展示这些资源如何支持主动参与和留住客户的策略。


热门客户成功课程和认证


  • C

    Coursera

    Create a services customer satisfaction process

    您将获得的技能: Customer Service, Customer experience strategy (CX), Customer Analysis, Process Mapping, Customer Insights, Process Design, Customer Support, Cross-Channel Marketing, Marketing Operations, Business Process, Web Analytics, Marketing

    4.6
    评分, 4.6 星,最高 5 星
    ·
    41 条评论

    初级 · 指导项目 · 不超过 2 小时

  • 状态:新
    新
    状态:免费试用
    免费试用
    E

    EDUCBA

    CRM: Analyze, Apply & Optimize Customer Success

    您将获得的技能: Customer Relationship Management, Customer experience strategy (CX), Customer Success Management, Customer Acquisition Management, Customer Analysis, Customer Data Management, Customer Retention, Customer Relationship Building, Marketing Automation, Value Propositions, Portfolio Management, Automation, Key Performance Indicators (KPIs)

    混合 · 课程 · 1-4 周

  • 状态:新
    新
    状态:免费试用
    免费试用
    E

    EDUCBA

    Customer-Centric CRM Strategy and Management

    您将获得的技能: Customer Relationship Management (CRM) Software, Customer Relationship Management, Customer experience strategy (CX), Customer Success Management, Customer Acquisition Management, Customer Analysis, Customer Data Management, Brand Loyalty, Customer Retention, Customer Relationship Building, Customer Engagement, Organizational Strategy, Marketing Automation, Case Studies, Value Propositions, Market Analysis, Portfolio Management, Analysis, Business Strategy, Competitive Analysis

    初级 · 专项课程 · 1-3 个月

  • 状态:新
    新
    状态:免费试用
    免费试用
    E

    EDUCBA

    Customer Relationship Management with Case Study

    您将获得的技能: Customer Relationship Management, Customer Relationship Management (CRM) Software, Customer Data Management, Customer Analysis, Organizational Strategy, Marketing Automation, Case Studies, Market Analysis, Analysis, Business Strategy, Spatial Data Analysis, Automation, Auditing, Business Metrics

    混合 · 课程 · 1-4 周

  • 状态:新
    新
    状态:免费试用
    免费试用
    L

    LearnKartS

    Email Marketing: Automate, Convert & Scale Revenue

    您将获得的技能: Email Marketing, Lead Generation, Marketing Automation, A/B Testing, Campaign Management, Marketing Strategies, Performance Analysis, Content Creation, Customer Engagement, Driving engagement, Target Audience, Automation

    初级 · 课程 · 1-4 周

  • 状态:新
    新
    P

    Packt

    Delivering Bad News to Customers

    您将获得的技能: Relationship Management, Professional Development, Customer Relationship Management, Interpersonal Communications, Service Recovery, Business Communication, Strategic Communication, Compassion, Solution Delivery

    中级 · 课程 · 1-3 个月

  • 状态:新
    新
    状态:免费试用
    免费试用
    L

    LearnQuest

    Lead Digital Transformation and Success in Sales

    您将获得的技能: Sales Management, Sales Enablement, Team Motivation, Team Performance Management, Sales Strategy, Team Management, Leadership, Cross-Functional Collaboration, Digital Transformation, Sales Pipelines, Employee Coaching, Forecasting, Business Ethics, Corporate Sustainability, Business Process Automation

    初级 · 课程 · 1-4 周

  • 状态:新
    新
    状态:免费试用
    免费试用
    E

    Edureka

    Generative AI for Customer Experience Optimization

    您将获得的技能: Customer experience improvement, Workflow Management, Process Design, Customer Service, Customer Support, Customer Engagement, Generative AI, Customer Communications Management, Emotional Intelligence, Customer Success Management, OpenAI, Salesforce, Customer Data Management, Customer Relationship Management, Artificial Intelligence, Customer Analysis, No-Code Development, De-escalation Techniques, Surveys, Communication

    中级 · 课程 · 1-4 周

  • 状态:免费试用
    免费试用
    A

    American Psychological Association

    Student Success

    您将获得的技能: Stress Management, Resilience, Writing, Literacy, Editing, Mental Health, Mindfulness, Learning Strategies, Learning Theory, Human Learning, Mental Concentration, Proofreading, Physiology, Productivity, Psychology, Self-Awareness, Emotional Intelligence, Time Management, Cognitive Behavioral Therapy, Critical Thinking

    4.9
    评分, 4.9 星,最高 5 星
    ·
    25 条评论

    初级 · 专项课程 · 3-6 个月

  • 状态:免费试用
    免费试用
    G

    Google

    Attract and Engage Customers with Digital Marketing

    您将获得的技能: Google Ads, Search Engine Optimization, Digital Marketing, Keyword Research, Target Audience, Search Engine Marketing, Pay Per Click Advertising, Marketing, Web Analytics and SEO, Marketing Strategies, Advertising, Customer Engagement

    4.8
    评分, 4.8 星,最高 5 星
    ·
    7587 条评论

    初级 · 课程 · 1-4 周

  • 状态:新
    新
    状态:免费试用
    免费试用
    H

    Harvard Business Review

    Develop Talent and Coach for Success

    您将获得的技能: Constructive Feedback, Talent Management, Employee Retention, Employee Coaching, Talent Acquisition, Workforce Development, Adaptability, Human Resources Management and Planning, Employee Engagement, Recruitment, Training and Development, Employee Performance Management, Coaching, Diversity and Inclusion, Professional Development, Interviewing Skills, Active Listening

    中级 · 课程 · 1-4 周

  • 状态:新
    新
    状态:免费试用
    免费试用
    E

    Edureka

    Generative AI Essentials for Customer Service

    您将获得的技能: Prompt Engineering, Generative AI Agents, Generative AI, ChatGPT, Self Service Technologies, Customer Service, AI Personalization, Customer Support, Customer Communications Management, Customer Engagement, Customer experience improvement, Customer and Client Support, Microsoft Copilot, Customer Insights, Artificial Intelligence, Customer Relationship Management, Automation, Natural Language Processing

    初级 · 课程 · 1-4 周

与 customer success 相关的搜索

customer success manager
customer success: conociendo al cliente
ai-powered customer success
generativeai for customer success
crm: analyze, apply & optimize customer success
reports, dashboards, and customer success in salesforce
genai for call centers: ai-driven customer success
1234…264

总之,以下是 10 最受欢迎的 customer success 课程

  • Create a services customer satisfaction process: Coursera
  • CRM: Analyze, Apply & Optimize Customer Success: EDUCBA
  • Customer-Centric CRM Strategy and Management: EDUCBA
  • Customer Relationship Management with Case Study: EDUCBA
  • Email Marketing: Automate, Convert & Scale Revenue: LearnKartS
  • Delivering Bad News to Customers: Packt
  • Lead Digital Transformation and Success in Sales: LearnQuest
  • Generative AI for Customer Experience Optimization: Edureka
  • Student Success: American Psychological Association
  • Attract and Engage Customers with Digital Marketing: Google

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